Associate Director Content Operations

Associate Director, Content Operations (US)About the RoleWe are seeking a senior Content Operations leader to build and scale a best-in-class content operations engine supporting US commercial and marketing teams within a highly regulated industry.This role owns the end-to-end lifecycle of derivative content-from intake and planning through production, review, adaptation, and deployment. You will be responsible for designing a modern, scalable operation that delivers high-quality content faster, more efficiently, and with measurable business impact.Sitting at the center of the content ecosystem, this position blends strategy, operations, technology, and governance. You'll play a pivotal role in reshaping how content is created, managed, optimized, and activated-leveraging data, automation, and AI to improve speed to market while maintaining quality and compliance.You will report into a senior omnichannel or commercial excellence leader.What You'll LeadContent Operations StrategyDefine and execute a scalable US content operations model aligned to commercial prioritiesBuild an AI-enabled content engine that supports personalization, reuse, and rapid deploymentEstablish standardized approaches for templates, tagging, taxonomy, metadata, and asset reusePartner with internal teams and external agencies to ensure consistent adoption of content standardsOperational ExcellenceDesign and manage end-to-end workflows across briefing, production, approval, localization, and deliveryEstablish operational KPIs focused on throughput, efficiency, cost, and qualityPartner closely with compliance and review teams to enable right-first-time executionIdentify bottlenecks and continuously optimize processes to reduce friction and wasteLeadership & CollaborationAct as a trusted partner to marketing, digital, analytics, legal, regulatory, and agency teamsBalance creativity with structure by bringing operational discipline without slowing innovationInfluence without authority and align diverse stakeholders around shared ways of workingTechnology & EnablementEvaluate, implement, and optimize content technology platforms including DAM, CMS, workflow tools, and AI solutionsEnsure seamless integration across the marketing technology stackEnable data-driven content decisions through performance insights and decisioning toolsBuild hybrid workflows that combine human creativity with machine-driven accelerationGovernance & QualityEstablish clear governance models, roles, and ownership across content operationsDefine brand, quality, and performance standards and ensure consistent executionDrive adoption of new tools, processes, and operating models across teamsWho You AreYou are a strategic operator who thrives in complexity. You bring a mix of systems thinking, analytical rigor, and creative empathy, and you're energized by building scalable solutions that last. You are comfortable leading transformation, influencing senior stakeholders, and translating ambiguity into actionable operating models.QualificationsRequired7+ years of experience in content production, creative operations, or marketing operations within healthcare, life sciences, or adjacent regulated industriesDeep expertise in: Digital Asset Management strategy, metadata, governance, and implementationContent Management Systems and workflow automationEnd-to-end content lifecycle design including creation, adaptation, localization, reuse, and measurementAgency and vendor management, including AI solution providers and content studiosPromotional review and MLR workflows within compliance-driven environmentsProven success scaling content operations to improve speed, quality, and cost efficiencyStrong leadership, communication, and stakeholder influence skillsExperience leading change and driving adoption of new ways of workingEducationBachelor's degree requiredMBA or advanced degree preferred