{"schemaVersion":"jobsearcher.job.v1","id":"124e23f18a7509a33249ca6e","url":"https://jobsearcher.com/jobs/124e23f18a7509a33249ca6e","canonicalUrl":"https://jobsearcher.com/jobs/124e23f18a7509a33249ca6e","title":"Technical Support Analyst","description":"Title: Technical Support Analyst\nLocation: Newark, DE (Onsite)\nDuration: 12+ Months\nInterview type: Phone and in-person\n\nNote:\nUSC or GC highly preferred\nJob Description:\nWe are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.\nWhat You'll Do\nReceive, log, and validate incoming production support requests, ensuring accuracy and completeness\nAssign tickets to appropriate teams based on issue type, severity, and routing guidelines\nMonitor ticket progress to ensure timely updates, escalations, and resolutions\nManage incidents throughout their lifecycle, from initial triage to closure\nCommunicate effectively with stakeholders and end users during high-impact incidents\nIdentify issues requiring backlog creation, enhancement requests, or defect logging\nParticipate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments\nCollaborate with the Testing Project Manager to align production issues with the appropriate release management processes\nDocument recurring issues, root cause findings, and workarounds.\nMaintain an up-to-date and accessible Production Support Knowledge Base\nReview incidents for patterns and escalate recurring issues for further analysis\nEnsure all ticket-handling processes comply with SLA expectations and established procedures\nPartner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks\nWhat You'll Need\nRequired\nProven experience in incident management, production support, or related fields\nStrong analytical, problem-solving, and communication skills\nFamiliarity with UAT and regression testing best practices\nPreferred:\nExperience with incident management tools and workflows\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor","company":"Apollo Technology Solutions","rawCompany":"apollo technology solutions","city":"Newark","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-08-27T12:47:35.343Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"Title: Technical Support Analyst\nLocation: Newark, DE (Onsite)\nDuration: 12+ Months\nInterview type: Phone and in-person\n\nNote:\nUSC or GC highly preferred\nJob Description:\nWe are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.\nWhat You'll Do\nReceive, log, and validate incoming production support requests, ensuring accuracy and completeness\nAssign tickets to appropriate teams based on issue type, severity, and routing guidelines\nMonitor ticket progress to ensure timely updates, escalations, and resolutions\nManage incidents throughout their lifecycle, from initial triage to closure\nCommunicate effectively with stakeholders and end users during high-impact incidents\nIdentify issues requiring backlog creation, enhancement requests, or defect logging\nParticipate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments\nCollaborate with the Testing Project Manager to align production issues with the appropriate release management processes\nDocument recurring issues, root cause findings, and workarounds.\nMaintain an up-to-date and accessible Production Support Knowledge Base\nReview incidents for patterns and escalate recurring issues for further analysis\nEnsure all ticket-handling processes comply with SLA expectations and established procedures\nPartner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks\nWhat You'll Need\nRequired\nProven experience in incident management, production support, or related fields\nStrong analytical, problem-solving, and communication skills\nFamiliarity with UAT and regression testing best practices\nPreferred:\nExperience with incident management tools and workflows\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor","datePosted":"2026-08-27T12:47:35.343Z","dateModified":"2026-08-27T12:47:35.343Z","hiringOrganization":{"@type":"Organization","name":"Apollo Technology Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"124e23f18a7509a33249ca6e"},"url":"https://jobsearcher.com/jobs/124e23f18a7509a33249ca6e"}}