{"schemaVersion":"jobsearcher.job.v1","id":"1236a089bff72207c7204adf","url":"https://jobsearcher.com/jobs/1236a089bff72207c7204adf","canonicalUrl":"https://jobsearcher.com/jobs/1236a089bff72207c7204adf","title":"Specialist, Qualifications- ($17–$21/hr.)","description":"Who We Are:\nAt Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.\nSince 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.\nLearn more at SynapseHealth.com and on Synapse Health's LinkedIn.\nWhat We Need:\nAs a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance. You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.\nIn this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information. Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.\nThis position is fully onsite in the Synapse Health office in Colorado Springs, CO.\nWhat You Will Do:\nManage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.\nReview, record, and maintain all incoming orders and documentation within electronic medical records and document management systems.\nCoordinate and process precertification and recertification requirements for Durable Medical Equipment (DME).\nApply payer and insurance provider guidelines to determine documentation requirements and authorization eligibility.\nPerform routine audits of patient medical files to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.\nIdentify documentation discrepancies, errors, or missing information and work directly with referral sources and provider offices to obtain clarification or corrections.\nPrepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.\nMaintain compliance with policies and procedures related to documenting, storing, and retrieving medical, legal, and insurance information in accordance with federal, state, and local regulations.\nRespond to inquiries related to patient charts, documentation status, and qualification requirements.\nRun insurance cost estimates, collect patient responsibility information, and explain rental versus purchase options when applicable.\nPresent and distribute provider documentation and product education materials to patients, coordinating electronic signature collection as required.\nSupport educational efforts by contributing to instructional materials and assisting with training for healthcare personnel, as needed.\nAct with advocacy and urgency to ensure the needs of patients, prescribers, and referral sources are met efficiently.\nDeliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.\nMaintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.\nPartner with program leadership and senior team members on escalated cases or complex qualification questions.\nParticipate in an on-call rotation to support after-hours member requests.\nPerform additional duties as assigned to support operational and team objectives.\nWhat You Have:\nAt Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:\n2+ years of recent experience in healthcare equipment or durable medical equipment (DME), including roles in qualifications, customer service, logistics, transitions, or related functions.\nStrong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.\nExcellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.\nEffective verbal and written communication skills, including collaboration with provider offices and internal teams.\nStrong analytical and problem-solving abilities to identify documentation gaps, interpret guidelines, and resolve issues.\nHigh attention to detail and a strong commitment to accuracy and compliance.\nMust live within a commutable distance to Colorado Springs, CO as a fully onsite position.\nWhat Sets You Apart:\nCustomer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.\nEffective Communicator: Clearly conveys documentation requirements and expectations across multiple audiences.\nNimble Learner: Quickly adapts to changing payer guidelines, workflows, and systems.\nAction-Oriented: Approaches challenges with urgency, accountability, and follow-through.\nProcess-Minded: Identifies opportunities to improve documentation quality and operational efficiency.\nTech-Savvy: Comfortable learning and adopting new tools, platforms, and healthcare technologies.\nCompensation:\nThe pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.\nWhat Sets Us Apart:\nWork is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:\nProfessional growth opportunities with compelling career paths\nHealthy work-life balance supported by generous paid time off (PTO)\nComprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members\n401(k) savings plan with employer matching contributions\nSynapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nSynapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.\nPrivacy Policy\nJob Type: Full-time\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nWork Location: In person","company":"Synapsehealth","rawCompany":"synapsehealth","city":"Colorado Springs","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-06T14:04:40.364Z","occupations":[{"code":"29-2072.00","title":"Medical Records Specialists","slug":"medical-records-specialists"},{"code":"29-9021.00","title":"Health Information Technologists and Medical Registrars","slug":"health-information-technologists-and-medical-registrars"},{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"}],"industries":[{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Specialist, Qualifications- ($17–$21/hr.)","description":"Who We Are:\nAt Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.\nSince 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.\nLearn more at SynapseHealth.com and on Synapse Health's LinkedIn.\nWhat We Need:\nAs a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance. You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.\nIn this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information. Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.\nThis position is fully onsite in the Synapse Health office in Colorado Springs, CO.\nWhat You Will Do:\nManage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.\nReview, record, and maintain all incoming orders and documentation within electronic medical records and document management systems.\nCoordinate and process precertification and recertification requirements for Durable Medical Equipment (DME).\nApply payer and insurance provider guidelines to determine documentation requirements and authorization eligibility.\nPerform routine audits of patient medical files to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.\nIdentify documentation discrepancies, errors, or missing information and work directly with referral sources and provider offices to obtain clarification or corrections.\nPrepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.\nMaintain compliance with policies and procedures related to documenting, storing, and retrieving medical, legal, and insurance information in accordance with federal, state, and local regulations.\nRespond to inquiries related to patient charts, documentation status, and qualification requirements.\nRun insurance cost estimates, collect patient responsibility information, and explain rental versus purchase options when applicable.\nPresent and distribute provider documentation and product education materials to patients, coordinating electronic signature collection as required.\nSupport educational efforts by contributing to instructional materials and assisting with training for healthcare personnel, as needed.\nAct with advocacy and urgency to ensure the needs of patients, prescribers, and referral sources are met efficiently.\nDeliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.\nMaintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.\nPartner with program leadership and senior team members on escalated cases or complex qualification questions.\nParticipate in an on-call rotation to support after-hours member requests.\nPerform additional duties as assigned to support operational and team objectives.\nWhat You Have:\nAt Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:\n2+ years of recent experience in healthcare equipment or durable medical equipment (DME), including roles in qualifications, customer service, logistics, transitions, or related functions.\nStrong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.\nExcellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.\nEffective verbal and written communication skills, including collaboration with provider offices and internal teams.\nStrong analytical and problem-solving abilities to identify documentation gaps, interpret guidelines, and resolve issues.\nHigh attention to detail and a strong commitment to accuracy and compliance.\nMust live within a commutable distance to Colorado Springs, CO as a fully onsite position.\nWhat Sets You Apart:\nCustomer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.\nEffective Communicator: Clearly conveys documentation requirements and expectations across multiple audiences.\nNimble Learner: Quickly adapts to changing payer guidelines, workflows, and systems.\nAction-Oriented: Approaches challenges with urgency, accountability, and follow-through.\nProcess-Minded: Identifies opportunities to improve documentation quality and operational efficiency.\nTech-Savvy: Comfortable learning and adopting new tools, platforms, and healthcare technologies.\nCompensation:\nThe pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.\nWhat Sets Us Apart:\nWork is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:\nProfessional growth opportunities with compelling career paths\nHealthy work-life balance supported by generous paid time off (PTO)\nComprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members\n401(k) savings plan with employer matching contributions\nSynapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nSynapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.\nPrivacy Policy\nJob Type: Full-time\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-08-06T14:04:40.364Z","dateModified":"2026-08-06T14:04:40.364Z","hiringOrganization":{"@type":"Organization","name":"Synapsehealth","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Colorado Springs","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1236a089bff72207c7204adf"},"url":"https://jobsearcher.com/jobs/1236a089bff72207c7204adf"}}