{"schemaVersion":"jobsearcher.job.v1","id":"121a33bf029eadf56100356d","url":"https://jobsearcher.com/jobs/121a33bf029eadf56100356d","canonicalUrl":"https://jobsearcher.com/jobs/121a33bf029eadf56100356d","title":"CX Data Analyst","description":"Our Client is looking for CX Data Analyst to join hands with the team!Duties and Responsibilities Data Analysis & Synthesis: Collect, analyze, and interpret customer and journey data from various sources to identify trends, patterns, and insights from surveys, analytics/heatmap tools, and transactional data reporting tools. Perform statistical analysis as needed to answer stakeholder questions and generate insights. Data Monitoring & Use: Monitor customer feedback (e.g., surveys, Voice of the Customer dashboards) and transactional data channels (e.g., reporting and PowerBI dashboards) to extract valuable insights and maintain existing personas and journey maps. Metric Tracking & Reporting: Support tracking and reporting on key performance indicators (KPIs) related to customer experience, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Develop Google Analytics reports as needed to track and communicate customer journey trends and insights. Recommendation Development: Generate data-driven recommendations to enhance customer experience, which may include process improvements, product/service enhancements, and communication adjustments. Analysis & Reporting Plan Development: Define an analysis and reporting approach for each area in need of analysis support, including but not limited to existing Candidate Self-Help features, and future enhancements planned for Candidate Self-Help. Requirements and Qualifications Bachelor's degree in Business, Marketing, Data Analytics, or a related field. A master's degree is a plus. Proven experience in data analysis and interpretation, with a strong proficiency in customer feedback management platforms (e.g, Qualtrics), analytics tracking (e.g., Google Analytics) and heatmapping tools, statistical analysis tools, and data reporting/visualization tools (e.g., PowerBI and Tableau). Excellent communication skills, both written and verbal, for presenting findings and recommendations to stakeholders. Solid understanding of customer experience principles and methodologies. A customer-centric mindset and a passion for delivering outstanding customer experiences. Ability to work collaboratively in a cross-functional team environment.","company":"Client","rawCompany":"client","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T11:39:20.220Z","occupations":[{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"15-2051.00","title":"Data Scientists","slug":"data-scientists"}],"industries":[{"code":"541910","title":"Marketing Research and Public Opinion Polling","slug":"marketing-research-and-public-opinion-polling"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CX Data Analyst","description":"Our Client is looking for CX Data Analyst to join hands with the team!Duties and Responsibilities Data Analysis & Synthesis: Collect, analyze, and interpret customer and journey data from various sources to identify trends, patterns, and insights from surveys, analytics/heatmap tools, and transactional data reporting tools. Perform statistical analysis as needed to answer stakeholder questions and generate insights. Data Monitoring & Use: Monitor customer feedback (e.g., surveys, Voice of the Customer dashboards) and transactional data channels (e.g., reporting and PowerBI dashboards) to extract valuable insights and maintain existing personas and journey maps. Metric Tracking & Reporting: Support tracking and reporting on key performance indicators (KPIs) related to customer experience, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Develop Google Analytics reports as needed to track and communicate customer journey trends and insights. Recommendation Development: Generate data-driven recommendations to enhance customer experience, which may include process improvements, product/service enhancements, and communication adjustments. Analysis & Reporting Plan Development: Define an analysis and reporting approach for each area in need of analysis support, including but not limited to existing Candidate Self-Help features, and future enhancements planned for Candidate Self-Help. Requirements and Qualifications Bachelor's degree in Business, Marketing, Data Analytics, or a related field. A master's degree is a plus. Proven experience in data analysis and interpretation, with a strong proficiency in customer feedback management platforms (e.g, Qualtrics), analytics tracking (e.g., Google Analytics) and heatmapping tools, statistical analysis tools, and data reporting/visualization tools (e.g., PowerBI and Tableau). Excellent communication skills, both written and verbal, for presenting findings and recommendations to stakeholders. Solid understanding of customer experience principles and methodologies. A customer-centric mindset and a passion for delivering outstanding customer experiences. Ability to work collaboratively in a cross-functional team environment.","datePosted":"2026-08-14T11:39:20.220Z","dateModified":"2026-08-14T11:39:20.220Z","hiringOrganization":{"@type":"Organization","name":"Client","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"121a33bf029eadf56100356d"},"url":"https://jobsearcher.com/jobs/121a33bf029eadf56100356d"}}