PC Technician I - Information Systems

DescriptionJOB SUMMARYResponsible for day to day support of micro-computers and associated equipment for end users through the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software. GENERAL REQUIREMENTSAdheres to the hospital and departmental attendance and punctuality guidelines Performs all job responsibilities in alignment with the core values, mission and vision of the organization Performs other duties as required and completes all job functions as per departmental policies and procedures Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. WORKING CONDITIONSGeneral environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be required to change from one task to another of different nature without loss of efficiency or composure. Periods of high stress and fluctuating workloads may occur. May be scheduled as needed including overtime QualificationsEDUCATION REQUIREMENTS2 year / Associate Degree in Computer Science or related field (Required)EXPERIENCE REQUIREMENTS1 - 2 years Experience in Technical Support with micro-computers, peripherals and data communications (Required)CERTIFICATIONS AND LICENSURESRequired Certifications/Licensures: CompTIA A+ (Computer service technicians) or obtained within the 120 day probation periodGENERAL SKILLSOrganizational SkillsCommunication SkillsInterpersonal SkillsCustomer RelationsMathematicalAnalyticalGrammar/SpellingRead/Comprehend Written InstructionsFollow Verbal InstructionsMechanicalBasic Computer SkillsMicrosoft Office SuiteGeneral Clerical SkillsPHYSICAL REQUIREMENTSHave near normal vision - Clarity of vision (both near and far), ability to distinguish colorsHave good - manual dexterityAbility to perform - repetitive tasks/motionPHYSICAL DEMANDSStanding - Occasionally within shift (1-33%)Walking - Frequently within shift (34-66%)Sitting - Continuously within shift (67-100%)Climbing - Occasionally within shift (1-33%)Bending/Stooping - Frequently within shift (34-66%)Twist at waist - Occasionally within shift (1-33%)Pushing/Pulling - Occasionally within shift (1-33%)Lift/carry > 20 lbs with assistance - Frequently within shift (34-66%)Reaching above shoulder - Occasionally within shift (1-33%)Lift/carry > 50 lbs with assistance - Frequently within shift (34-66%)