Scheduling Specialist II: HHC NB 510 Pain

Scheduling Specialist IIThe Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment.Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.Interventional Radiology:Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians. Verifies patient pre-procedure diagnostic imaging and clearances are sufficient. Provides coverage for Lead Clerk between both campuses, as needed.Infusion:Conducts patient check-in and check-out. Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation). Confirms and schedules additional appointments as needed.QualificationsEducation and ExperienceHigh School Graduate or equivalent requiredMinimum of two (2) years' previous scheduling experienceInfusion: Minimum of three (3) years' previous scheduling experience in healthcare setting requiredExcellent interpersonal and communication skillsKnowledge of proper body mechanics and safety measuresBasic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems requiredStrong knowledge of basic medical terminology preferredProven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)Full understanding of medical insurance procedures requiredBasic keyboarding minimum 35 WPM preferredLicense RequiredN/ALicense PreferredN/ACertifications Required1206d Oncology Specialty Clinic BLS required within 6 months of hire.BLS required within 6 months of hire in the:1200-30258 HSC 19582 Beach Blvd MED ONC and1000-70851 HB Oncology & Specialty ClinicsIrvine Periop: BLS required upon hireOperating Room: BLS required upon hireCertifications Preferred70790 Heart Valve Clinic BLS Basic Life Support (AHA)