{"schemaVersion":"jobsearcher.job.v1","id":"112fb79412baa8a155e510c9","url":"https://jobsearcher.com/jobs/112fb79412baa8a155e510c9","canonicalUrl":"https://jobsearcher.com/jobs/112fb79412baa8a155e510c9","title":"Program Analyst","description":"About Us\n\nHomebridge believes that quality care comes from skilled and supported caregivers. As the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients. In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.\n\nPosition Summary\n\nThe Program Analyst (PA) is a member of the Technology team and reports to the Senior Manager of Business Applications. The PA is responsible for the accuracy and integrity of client and service data across Homebridge systems, performing high-volume data entry, maintaining database records,auditing entries made by other users for discrepancies. The PA brings an analytical mindset to this work, using Excel and query tools to interrogate the data, identify patterns behind recurring errors, and adapt as program requirements change. The PA works alongside the Program Associate reviewing their work and handling the cases they escalate and reports to the Senior Program Analyst on complex or cross-system issues. The PA also supports Homebridge compliance activities with partner organizations, supports the Community Care team to correctly record and track home care and Enhanced Care Management (ECM) activities, and sets up new clients in the system.\n\nEssential Job Functions\nParticipates as an active member of the team responding to requests and executing procedures with diligence and urgency\nEnsures high quality delivery and documentation of home care by supporting members of the Community Care team\nConsistently reviews systems and processes and makes recommendations for improvement to meet the goals of providing consistent high-quality care and documentation\nProduces thorough and clear reports to relevant parties on expected schedules\nData Entry and Database Management\nPerforms accurate, high-volume data entry into VinCent and other Homebridge systems, meeting established accuracy and turnaround standards\nReviews records entered by other users for completeness, accuracy, and consistency; identifies and resolves discrepancies before they affect billing, payroll, or compliance reporting\nReconciles data across systems and source documents, investigating mismatches to root cause rather than correcting symptoms\nConducts routine audits and spot checks of user-entered data; documents findings and follows up with the responsible team until corrections are confirmed\nMaintains data standards — required fields, naming conventions, valid values — and recommends system validations or workflow changes that prevent recurring entry errors\nPerforms record cleanup including de-duplication, standardization, and retroactive corrections\nCreates and maintains job aids, procedures, and training materials on correct data entry; trains staff on new or changed processes\nEscalates systemic data quality issues to the Senior Program Analyst and the Senior Manager of Business Applications with proposed solutions\nReviews the Program Associate’s work for accuracy, resolves the cases they escalate, and helps train them on new or changed processes\nPartners with the Senior Program Analyst on audits, process changes, and reporting requirements\nSOC 3075 Forms Processing (Zendesk)\nMonitors the Zendesk queue for incoming SOC 3075 requests; processes referrals the same business day and all other forms within 24 hours of receipt\nTracks each form in Zendesk from receipt through completion, marking tickets complete only after processing is verified\nMaintains organized, confidential SOC 3075 records in accordance with HIPAA and Homebridge retention requirements\nReporting and Compliance\nBuilds, completes, and processes all necessary compliance reports for partner agencies\nInvestigates and corrects discrepancies in reporting\nFollows up with teams who are past due and delivers reports on or ahead of schedule\nAssists manager with monthly, quarterly, and annual reports as necessary\nCross-Team Communication and Collaboration\nWorks closely with the Community Care team and ECM to troubleshoot issues and recommends changes to get more accurate and thorough data\nResponds to requests and referrals from internal and external stakeholders in a timely manner\nNotifies necessary teams when there are changes to clients’ status or eligibility\nCompiles service evidence, authorized hour breakdowns, narratives, and/or historical client data as requested\nClient Management\nMaintains client records including adding and managing referrals, accurately reporting client information, and updating profile and status when changes occur\nUpdates the new referral tracker as referrals are received and move through intake, keeping it current and accurate\nMonitors referrals against expected timeframes and flags initial assessments that have not been completed in a timely manner so the responsible team can follow up\nUses VinCent to compile current and correct client data\nTracks requests for heavy cleaning and provides necessary invoices to IHSS team for fast and efficient billing\nAssists with tracking and following up with clients who are on hold for more than 30 days to confirm their long-term status\nKnowledge, Skills, and Abilities\nData and Analysis\nStrong analytical skills and a structured thinking process — breaks ambiguous problems into parts, forms a hypothesis, tests it against the data, and explains the reasoning behind a conclusion\nAdvanced Excel skills, with the ability to build reporting others can rely on\nWorking SQL skills, and the ability to pull data from Power BI, to investigate questions independently\nAbility to compile, sort, and clean large datasets, and to spot patterns, outliers, and errors others miss\nAbility to reconcile information across multiple systems and source documents and troubleshoot discrepancies to root cause\nDemonstrated accuracy and speed in high-volume data entry, with meticulous attention to detail\nExperience maintaining a database, EHR, or client management system, including record creation, updates, and data validation\nCompliance and Judgment\nUnderstands program compliance requirements, policies, and procedures including IHSS and partner agency rules, and applies them accurately and consistently in day-to-day processing\nAble to read a policy or program change, reason through what it means for existing records and workflows, and carry it through to execution\nStrong critical thinking and judgment: knows when a case fits the standard process, when it does not, and when to escalate\nSound judgment handling confidential client information in accordance with HIPAA\nWorking Style\nIs committed to the agency’s mission to delivery of high-quality services\nComfortable with shifting priorities and evolving program requirements; adapts quickly when processes, systems, or partner rules change mid-stream\nCuriosity about how systems and data connect, and initiative to investigate rather than wait for direction\nAbility to follow structured procedures precisely and consistently across repetitive, detail-heavy work, and to persevere through challenges\nStrong administrative, planning, and organizing skills\nDemonstrated history of excellent verbal and written communication skills\nIs a sophisticated user of computer software, including ticketing systems such as Zendesk, and a quick learner of proprietary software\nEducation and Experience\nAssociate’s degree in a related field preferred; we also warmly welcome applicants possessing substantial work experience that equates to the educational qualifications\nOne to two years of experience in data entry, data management, records processing, or a similar detail-oriented administrative role, preferably in healthcare or social services\nTwo or more years of hands-on experience working with data in Excel, including building and maintaining workbooks that others rely on pivot tables, lookups, nested and conditional formulas, and text functions\nProficiency across the Microsoft 365 suite (Excel, Word, Outlook, Teams, SharePoint), with the ability to produce clean, professional documents and share work in a way colleagues can pick up\nExperience pulling and exporting data from Power BI reports and dashboards to support analysis; ability to read a dashboard and identify what the underlying numbers are telling you\nWorking SQL experience - comfortable writing and modifying SELECT queries with joins, filters, and grouping to pull and validate data without waiting on someone else, or a demonstrated track record of picking up technical tools quickly\nWork Environment\n\nThis position is hybrid in nature and includes office-based responsibilities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate.\n\nPhysical Demands\n\nThe physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.\n\nHomebridge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","company":"Homebridge","rawCompany":"homebridge","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T19:27:05.484Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"31-1121.00","title":"Home Health Aides","slug":"home-health-aides"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"621610","title":"Home Health Care Services","slug":"home-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Analyst","description":"About Us\n\nHomebridge believes that quality care comes from skilled and supported caregivers. As the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients. In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.\n\nPosition Summary\n\nThe Program Analyst (PA) is a member of the Technology team and reports to the Senior Manager of Business Applications. The PA is responsible for the accuracy and integrity of client and service data across Homebridge systems, performing high-volume data entry, maintaining database records,auditing entries made by other users for discrepancies. The PA brings an analytical mindset to this work, using Excel and query tools to interrogate the data, identify patterns behind recurring errors, and adapt as program requirements change. The PA works alongside the Program Associate reviewing their work and handling the cases they escalate and reports to the Senior Program Analyst on complex or cross-system issues. The PA also supports Homebridge compliance activities with partner organizations, supports the Community Care team to correctly record and track home care and Enhanced Care Management (ECM) activities, and sets up new clients in the system.\n\nEssential Job Functions\nParticipates as an active member of the team responding to requests and executing procedures with diligence and urgency\nEnsures high quality delivery and documentation of home care by supporting members of the Community Care team\nConsistently reviews systems and processes and makes recommendations for improvement to meet the goals of providing consistent high-quality care and documentation\nProduces thorough and clear reports to relevant parties on expected schedules\nData Entry and Database Management\nPerforms accurate, high-volume data entry into VinCent and other Homebridge systems, meeting established accuracy and turnaround standards\nReviews records entered by other users for completeness, accuracy, and consistency; identifies and resolves discrepancies before they affect billing, payroll, or compliance reporting\nReconciles data across systems and source documents, investigating mismatches to root cause rather than correcting symptoms\nConducts routine audits and spot checks of user-entered data; documents findings and follows up with the responsible team until corrections are confirmed\nMaintains data standards — required fields, naming conventions, valid values — and recommends system validations or workflow changes that prevent recurring entry errors\nPerforms record cleanup including de-duplication, standardization, and retroactive corrections\nCreates and maintains job aids, procedures, and training materials on correct data entry; trains staff on new or changed processes\nEscalates systemic data quality issues to the Senior Program Analyst and the Senior Manager of Business Applications with proposed solutions\nReviews the Program Associate’s work for accuracy, resolves the cases they escalate, and helps train them on new or changed processes\nPartners with the Senior Program Analyst on audits, process changes, and reporting requirements\nSOC 3075 Forms Processing (Zendesk)\nMonitors the Zendesk queue for incoming SOC 3075 requests; processes referrals the same business day and all other forms within 24 hours of receipt\nTracks each form in Zendesk from receipt through completion, marking tickets complete only after processing is verified\nMaintains organized, confidential SOC 3075 records in accordance with HIPAA and Homebridge retention requirements\nReporting and Compliance\nBuilds, completes, and processes all necessary compliance reports for partner agencies\nInvestigates and corrects discrepancies in reporting\nFollows up with teams who are past due and delivers reports on or ahead of schedule\nAssists manager with monthly, quarterly, and annual reports as necessary\nCross-Team Communication and Collaboration\nWorks closely with the Community Care team and ECM to troubleshoot issues and recommends changes to get more accurate and thorough data\nResponds to requests and referrals from internal and external stakeholders in a timely manner\nNotifies necessary teams when there are changes to clients’ status or eligibility\nCompiles service evidence, authorized hour breakdowns, narratives, and/or historical client data as requested\nClient Management\nMaintains client records including adding and managing referrals, accurately reporting client information, and updating profile and status when changes occur\nUpdates the new referral tracker as referrals are received and move through intake, keeping it current and accurate\nMonitors referrals against expected timeframes and flags initial assessments that have not been completed in a timely manner so the responsible team can follow up\nUses VinCent to compile current and correct client data\nTracks requests for heavy cleaning and provides necessary invoices to IHSS team for fast and efficient billing\nAssists with tracking and following up with clients who are on hold for more than 30 days to confirm their long-term status\nKnowledge, Skills, and Abilities\nData and Analysis\nStrong analytical skills and a structured thinking process — breaks ambiguous problems into parts, forms a hypothesis, tests it against the data, and explains the reasoning behind a conclusion\nAdvanced Excel skills, with the ability to build reporting others can rely on\nWorking SQL skills, and the ability to pull data from Power BI, to investigate questions independently\nAbility to compile, sort, and clean large datasets, and to spot patterns, outliers, and errors others miss\nAbility to reconcile information across multiple systems and source documents and troubleshoot discrepancies to root cause\nDemonstrated accuracy and speed in high-volume data entry, with meticulous attention to detail\nExperience maintaining a database, EHR, or client management system, including record creation, updates, and data validation\nCompliance and Judgment\nUnderstands program compliance requirements, policies, and procedures including IHSS and partner agency rules, and applies them accurately and consistently in day-to-day processing\nAble to read a policy or program change, reason through what it means for existing records and workflows, and carry it through to execution\nStrong critical thinking and judgment: knows when a case fits the standard process, when it does not, and when to escalate\nSound judgment handling confidential client information in accordance with HIPAA\nWorking Style\nIs committed to the agency’s mission to delivery of high-quality services\nComfortable with shifting priorities and evolving program requirements; adapts quickly when processes, systems, or partner rules change mid-stream\nCuriosity about how systems and data connect, and initiative to investigate rather than wait for direction\nAbility to follow structured procedures precisely and consistently across repetitive, detail-heavy work, and to persevere through challenges\nStrong administrative, planning, and organizing skills\nDemonstrated history of excellent verbal and written communication skills\nIs a sophisticated user of computer software, including ticketing systems such as Zendesk, and a quick learner of proprietary software\nEducation and Experience\nAssociate’s degree in a related field preferred; we also warmly welcome applicants possessing substantial work experience that equates to the educational qualifications\nOne to two years of experience in data entry, data management, records processing, or a similar detail-oriented administrative role, preferably in healthcare or social services\nTwo or more years of hands-on experience working with data in Excel, including building and maintaining workbooks that others rely on pivot tables, lookups, nested and conditional formulas, and text functions\nProficiency across the Microsoft 365 suite (Excel, Word, Outlook, Teams, SharePoint), with the ability to produce clean, professional documents and share work in a way colleagues can pick up\nExperience pulling and exporting data from Power BI reports and dashboards to support analysis; ability to read a dashboard and identify what the underlying numbers are telling you\nWorking SQL experience - comfortable writing and modifying SELECT queries with joins, filters, and grouping to pull and validate data without waiting on someone else, or a demonstrated track record of picking up technical tools quickly\nWork Environment\n\nThis position is hybrid in nature and includes office-based responsibilities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate.\n\nPhysical Demands\n\nThe physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.\n\nHomebridge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","datePosted":"2026-08-19T19:27:05.484Z","dateModified":"2026-08-19T19:27:05.484Z","hiringOrganization":{"@type":"Organization","name":"Homebridge","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"112fb79412baa8a155e510c9"},"url":"https://jobsearcher.com/jobs/112fb79412baa8a155e510c9"}}