{"schemaVersion":"jobsearcher.job.v1","id":"112c3d0616fd3ff154a4a0aa","url":"https://jobsearcher.com/jobs/112c3d0616fd3ff154a4a0aa","canonicalUrl":"https://jobsearcher.com/jobs/112c3d0616fd3ff154a4a0aa","title":"Project Manager (Customer Data Platform Experience)","description":"Title: Project Manager (Customer Data Platform Experience)Location: Duluth MN (Hybrid - 2 days in office every week)Duration: 1 + yearRole OverviewWe are seeking a high-caliber Technical Project Manager to oversee the end-to-end implementation, integration, and optimization of our Customer Data Platform (CDP) and Loyalty Engine.In this role, you will orchestrate complex data initiatives across two core pillars: the Data Layer (Foundation) and the Engagement Layer (Activation). You will ensure seamless data flow into our loyalty systems to drive hyper-personalized customer journeys, maximize active member engagement, and optimize financial liabilities. Key Responsibilities1. Drive Data Layer FoundationsOversee Data Ingestion: Manage pipelines collecting raw first-party data across websites, mobile apps, POS systems, and CRM databases.Track Identity Resolution: Monitor delivery of deterministic and probabilistic matching systems to stitch disparate identifiers into single profiles.Ensure Profile Unification: Guarantee execution of clean, deduplicated, and continuously updating 360-degree customer views.2. Manage Engagement & Activation LayersFacilitate Smart Segmentation: Lead projects enabling dynamic user grouping based on real-time behaviour, purchase intent, and churn risk.Orchestrate Customer Journeys: Coordinate cross-channel triggers for instant marketing messages, emails, SMS, and paid ad suppressions.Deploy AI Decisioning: Deliver next-best-action recommendations and predictive lifetime value (LTV) modelling during active sessions.3. Maximize Loyalty & Platform SynergySupport Operational Execution: Partner with engineering to scale dedicated loyalty engines handling sub-second transactions, point balances, and tier structures.Enable Personalization: Connect CDP insights to the loyalty engine for customized milestone rewards, birthday offers, and challenges.Execute Liability Reduction: Launch targeted redemption campaigns using unified segments to lower accumulated point liabilities.Qualifications & ExperienceCDP & Loyalty Expertise: Direct experience managing enterprise CDP platforms and loyalty engine integrations.Agile Leadership: Proven track record directing cross-functional squads of data engineers, marketers, and product owners.Financial Acumen: Understanding of loyalty metrics, program liabilities, and ROI tracking is highly desirable.","company":"Nava Software Solutions","rawCompany":"nava software solutions","city":"Duluth","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-11T11:27:59.685Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Project Manager (Customer Data Platform Experience)","description":"Title: Project Manager (Customer Data Platform Experience)Location: Duluth MN (Hybrid - 2 days in office every week)Duration: 1 + yearRole OverviewWe are seeking a high-caliber Technical Project Manager to oversee the end-to-end implementation, integration, and optimization of our Customer Data Platform (CDP) and Loyalty Engine.In this role, you will orchestrate complex data initiatives across two core pillars: the Data Layer (Foundation) and the Engagement Layer (Activation). You will ensure seamless data flow into our loyalty systems to drive hyper-personalized customer journeys, maximize active member engagement, and optimize financial liabilities. Key Responsibilities1. Drive Data Layer FoundationsOversee Data Ingestion: Manage pipelines collecting raw first-party data across websites, mobile apps, POS systems, and CRM databases.Track Identity Resolution: Monitor delivery of deterministic and probabilistic matching systems to stitch disparate identifiers into single profiles.Ensure Profile Unification: Guarantee execution of clean, deduplicated, and continuously updating 360-degree customer views.2. Manage Engagement & Activation LayersFacilitate Smart Segmentation: Lead projects enabling dynamic user grouping based on real-time behaviour, purchase intent, and churn risk.Orchestrate Customer Journeys: Coordinate cross-channel triggers for instant marketing messages, emails, SMS, and paid ad suppressions.Deploy AI Decisioning: Deliver next-best-action recommendations and predictive lifetime value (LTV) modelling during active sessions.3. Maximize Loyalty & Platform SynergySupport Operational Execution: Partner with engineering to scale dedicated loyalty engines handling sub-second transactions, point balances, and tier structures.Enable Personalization: Connect CDP insights to the loyalty engine for customized milestone rewards, birthday offers, and challenges.Execute Liability Reduction: Launch targeted redemption campaigns using unified segments to lower accumulated point liabilities.Qualifications & ExperienceCDP & Loyalty Expertise: Direct experience managing enterprise CDP platforms and loyalty engine integrations.Agile Leadership: Proven track record directing cross-functional squads of data engineers, marketers, and product owners.Financial Acumen: Understanding of loyalty metrics, program liabilities, and ROI tracking is highly desirable.","datePosted":"2026-08-11T11:27:59.685Z","dateModified":"2026-08-11T11:27:59.685Z","hiringOrganization":{"@type":"Organization","name":"Nava Software Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Duluth","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"112c3d0616fd3ff154a4a0aa"},"url":"https://jobsearcher.com/jobs/112c3d0616fd3ff154a4a0aa"}}