Operations Lead

Job OverviewThe Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.Duties & ResponsibilitiesFollow policies, procedures and service systems to meet the goals of the departmentManage timelines for various projects, ensuring they are completed accurately and efficientlyPerform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw printsShop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.Assist in developing or transitioning clinic relationships.Perform other duties as requiredAssisting and supporting CCM in their dutiesEducation, Training & QualificationsMinimum 24 months in an Operations Team Member role or service industryHigh School Diploma or equivalent Valid Driver License by be requiredSkills & AbilitiesDemonstration of working independently with minimal supervision, meeting scheduled timelines and budgetsDemonstrated ability to identify key issues and propose practical solutions.Demonstrated ability to plan, prioritize and execute activities and projects.Effective problem-solving and time management skillsEffectively communicate, written and verbalHigh level of integrity and worth ethicStrong attention to detailStrong interpersonal skills with the ability to maintain relationships with team members Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motionRegular lifting/moving 100+ lbsRegularly be exposed to elevated noise levels.Regularly be exposed to elevated heat levels.Regular handling of deceased pets.