{"schemaVersion":"jobsearcher.job.v1","id":"0ff045cc8014bdb45cd3a965","url":"https://jobsearcher.com/jobs/0ff045cc8014bdb45cd3a965","canonicalUrl":"https://jobsearcher.com/jobs/0ff045cc8014bdb45cd3a965","title":"Client Support Engineer","description":"About PactFiPrivate asset markets (PE, Private Credit, VC, Real Estate) have 10x to 9.8T in AUM over the past decade and are projected to grow to $17T in the next five years. However, digital infrastructure has not kept pace, with most of the market operating predominantly in error-prone, internal-only software solutions.PactFi provides secure, end-to-end, operational infrastructure for managing complex private credit transactions. Our web-based application brings together all parties involved in such a transaction to more efficiently allocate capital, complete KYC, share documents, manage funds flow, and more. The platform is secured to a bank-grade standard, and we have received our SOC 2 Type 2 attestation.PactFi was developed in close partnership with two of the industry's largest players, both of whom represent the top 3 players in the private credit space by both size (AUM) and deal activity.About The JobWe're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle.This is a hands-on role reporting to the Client Enablement Lead. From day one, you will execute client enablement across client implementations, product adoption, software development, and technical support.This role is based in our New York office. Travel is not required, though there may be optional opportunities to engage with clients in person when beneficial.What You'll DoDirectly manage Tier 1 client accounts across implementations, data migrations, API enablement, and supportPartner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmapOwn technical troubleshooting and support for covered accountsMaintain visibility across product usage, client workflows, tech stacks, and dependenciesWhat You Bring3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaSProficient in AI-assisted development and debugging, APIs, and technical implementationsBusiness technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)Excellent communication skillsExperience in private credit, financial infrastructure, or regulated financial products is a plusWhat we offerCompetitive salary + equityHealthcare coverage401kWhat we offerCompetitive salary + equity. Healthcare coverage. 401kCompensation Range: $130K - $150K","company":"Pactfi","rawCompany":"pactfi","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-08-05T09:54:15.394Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Engineer","description":"About PactFiPrivate asset markets (PE, Private Credit, VC, Real Estate) have 10x to 9.8T in AUM over the past decade and are projected to grow to $17T in the next five years. However, digital infrastructure has not kept pace, with most of the market operating predominantly in error-prone, internal-only software solutions.PactFi provides secure, end-to-end, operational infrastructure for managing complex private credit transactions. Our web-based application brings together all parties involved in such a transaction to more efficiently allocate capital, complete KYC, share documents, manage funds flow, and more. The platform is secured to a bank-grade standard, and we have received our SOC 2 Type 2 attestation.PactFi was developed in close partnership with two of the industry's largest players, both of whom represent the top 3 players in the private credit space by both size (AUM) and deal activity.About The JobWe're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle.This is a hands-on role reporting to the Client Enablement Lead. From day one, you will execute client enablement across client implementations, product adoption, software development, and technical support.This role is based in our New York office. Travel is not required, though there may be optional opportunities to engage with clients in person when beneficial.What You'll DoDirectly manage Tier 1 client accounts across implementations, data migrations, API enablement, and supportPartner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmapOwn technical troubleshooting and support for covered accountsMaintain visibility across product usage, client workflows, tech stacks, and dependenciesWhat You Bring3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaSProficient in AI-assisted development and debugging, APIs, and technical implementationsBusiness technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)Excellent communication skillsExperience in private credit, financial infrastructure, or regulated financial products is a plusWhat we offerCompetitive salary + equityHealthcare coverage401kWhat we offerCompetitive salary + equity. Healthcare coverage. 401kCompensation Range: $130K - $150K","datePosted":"2026-08-05T09:54:15.394Z","dateModified":"2026-08-05T09:54:15.394Z","hiringOrganization":{"@type":"Organization","name":"Pactfi","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0ff045cc8014bdb45cd3a965"},"url":"https://jobsearcher.com/jobs/0ff045cc8014bdb45cd3a965"}}