{"schemaVersion":"jobsearcher.job.v1","id":"0fefe2e6b4d7717dfeab0bb0","url":"https://jobsearcher.com/jobs/0fefe2e6b4d7717dfeab0bb0","canonicalUrl":"https://jobsearcher.com/jobs/0fefe2e6b4d7717dfeab0bb0","title":"Technical Support Representative","description":"*Job Summary*\n\nWe are seeking a Technical Support Representative to join our team. You will resolve computer-related and equipment-related issues for our customers, sales reps and co-workers.\n\n*Duties*\n\n* Provide technical assistance with software and equipment\n* Resolve issues for clients via phone or electronically\n* Track customer issues and resolutions\n* Escalate complex problems to higher level of expertise within organization\n* Effectively communicate information with team members and customers\n* Submit proposed solutions in knowledge base and internal/external documentation\n* Attend bi-weekly tech meetings\n* Assess and diagnose issues with machines that come in for repair\n* Communicate with customers about issues with machines\n* Repair machines and get them ready to ship back to customers\n* Help train new tech support personnel as needed\n\n*Requirements*\n\n* Previous experience in technical support or other related fields\n* Strong troubleshooting and critical thinking skills\n* Positive and professional demeanor\n* Strong analytical thinker with excellent problem-solving ability, eager learner\n* Excellent oral and written communication skills with ability to interpret technical situations to lay audience\n* Strong electronics and software troubleshooting skills\n* Detail oriented with the ability to learn quickly and thrive in a team environment\n* Bilingual (English/Spanish) desired\n\nWe are a stable, locally owned company entering our 43rd year of business as an industry leader. Work shifts are in person, Monday through Friday, 7a – 4pm or 8am – 5pm. Benefits include health, life and 401(k) w/profit sharing. Local candidates only – no relocation provided.\n\nPay: From $21.00 per hour\n\nExpected hours: 40.0 per week\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Life insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","company":"Vision Engraving Routing Systems","rawCompany":"vision engraving routing systems","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-11-05T09:30:31.685Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811412","title":"Appliance Repair and Maintenance","slug":"appliance-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"*Job Summary*\n\nWe are seeking a Technical Support Representative to join our team. You will resolve computer-related and equipment-related issues for our customers, sales reps and co-workers.\n\n*Duties*\n\n* Provide technical assistance with software and equipment\n* Resolve issues for clients via phone or electronically\n* Track customer issues and resolutions\n* Escalate complex problems to higher level of expertise within organization\n* Effectively communicate information with team members and customers\n* Submit proposed solutions in knowledge base and internal/external documentation\n* Attend bi-weekly tech meetings\n* Assess and diagnose issues with machines that come in for repair\n* Communicate with customers about issues with machines\n* Repair machines and get them ready to ship back to customers\n* Help train new tech support personnel as needed\n\n*Requirements*\n\n* Previous experience in technical support or other related fields\n* Strong troubleshooting and critical thinking skills\n* Positive and professional demeanor\n* Strong analytical thinker with excellent problem-solving ability, eager learner\n* Excellent oral and written communication skills with ability to interpret technical situations to lay audience\n* Strong electronics and software troubleshooting skills\n* Detail oriented with the ability to learn quickly and thrive in a team environment\n* Bilingual (English/Spanish) desired\n\nWe are a stable, locally owned company entering our 43rd year of business as an industry leader. Work shifts are in person, Monday through Friday, 7a – 4pm or 8am – 5pm. Benefits include health, life and 401(k) w/profit sharing. Local candidates only – no relocation provided.\n\nPay: From $21.00 per hour\n\nExpected hours: 40.0 per week\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Life insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-11-05T09:30:31.685Z","dateModified":"2026-11-05T09:30:31.685Z","hiringOrganization":{"@type":"Organization","name":"Vision Engraving Routing Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0fefe2e6b4d7717dfeab0bb0"},"url":"https://jobsearcher.com/jobs/0fefe2e6b4d7717dfeab0bb0"}}