{"schemaVersion":"jobsearcher.job.v1","id":"0fd3710d82bc2ec5c8b724f6","url":"https://jobsearcher.com/jobs/0fd3710d82bc2ec5c8b724f6","canonicalUrl":"https://jobsearcher.com/jobs/0fd3710d82bc2ec5c8b724f6","title":"MSP Support Engineer","description":"Job Description:\nAsteroid IT is a growing managed service provider supporting CPA firms and compliance-driven businesses across the Phoenix metro. We are hiring a full-time MSP Support Engineer who is hungry to learn, take on increasing responsibility, and grow with us.\nThis is the kind of role where the work you do matters and the impact is visible. We're looking for someone who wants to do meaningful technical work, take ownership of their tickets and clients, and grow their skills and career as the company grows. If you want to be a number at a big MSP, this isn't the job. If you want your work to count and your career to have real upward momentum, keep reading.\nWhat You'll Do\nWork is a mix of assigned project work and support tickets (approximately 75% project, 25% tickets)\nSupport and maintain onsite Windows Servers at client locations\nHandle Level 1 and Level 2 support tickets across multiple client environments\nTroubleshoot Microsoft 365, Windows 10/11, and workstation issues\nPerform user onboarding and offboarding\nSupport Sophos firewalls and Sophos email security\nManage endpoint security and monitoring through Huntress\nAssist with network troubleshooting involving HP switches and Ubiquiti equipment\nUse ConnectWise Automate (RMM) for monitoring and remote management of client environments\nInstall and maintain endpoint security and monitoring agents\nOwn device deployments and project work\nMaintain clear, accurate ticket notes in ConnectWise Manage and documentation in IT Glue\nEscalate appropriately with clear documentation when needed\nGrow into higher-level technical work, projects, and eventually leadership as the company expands\nWhat We're Looking For\nRequired: 3+ years of hands-on experience in an MSP environment\nComfortable handling tickets and project work independently without micromanagement\nStrong understanding of ticketing systems, SLAs, and MSP workflows\nHands-on experience with Microsoft 365 and Windows environments\nRequired: ConnectWise Manage\nRequired: ConnectWise Automate\nRequired: IT Glue\nRequired: Huntress\nRequired: Sophos firewalls and email protection\nRequired: HP switches\nRequired: Ubiquiti networking equipment\nSolid grasp of networking fundamentals (DNS, DHCP, VLANs, VPNs)\nProfessional communication skills with end users\nOrganized, reliable, and documentation-focused\nA genuine drive to learn, grow, and take on more responsibility over time\nReliable high-speed internet and a dedicated, quiet home workspace\nRequired Qualifications\nU.S. citizenship (required, our clients hold Department of Defense contracts that require U.S. citizenship for all personnel accessing their environments or facilities)\nLocated in the Phoenix metro area\nValid driver's license and reliable transportation (required for onsite client visits)\nWilling to undergo a background check, in accordance with applicable law\nWilling to take a pre-employment drug test, in accordance with applicable law\nBonus Skills (Desired but Not Required)\nExperience in any of the following is a plus and will stand out, but is not required to apply:\nThreatLocker\nCrowdStrike\nWazuh\nDuo\nFortigate\nWorking in or supporting compliance-driven environments such as HIPAA, NIST 800-171, IRS Publication 4557 / Safeguards Rule, or FTC Safeguards Rule\nFamiliarity with CPA, healthcare, legal, or other regulated industry clients\nRelevant certifications (CompTIA Security+, Network+, Microsoft certifications, Sophos certifications, etc.)\nExperience with documentation frameworks, risk assessments, or security audits\nExposure to SOC 2 or CIS Controls frameworks\nSchedule & Work Environment\nFull-time, Monday–Friday, 8:00 AM – 5:00 PM Arizona time\nHybrid position, primarily remote, with in-person work at client sites in the Phoenix metro (and occasionally out of state) when required\nNo sales, quoting, or client ownership responsibilities\nCompensation\n$60,000 – $73,000 per year, depending on experience\nQSEHRA healthcare reimbursement benefit\nPaid sick time\nPTO\nCompany-provided laptop and equipment\nWhy Asteroid IT\nGenuine room to grow as the company expands\nClear expectations and processes\nNo micromanagement\nInteresting technical work in structured, security-conscious environments (CPA, compliance-driven)\nDirect input on tooling, processes, and technical direction\nVendor certification training\nWho This Role Is For\nYou want to grow your career alongside a growing MSP\nYou want your work to matter and your contributions to be visible\nYou're ready to build a career, not just hold a job\nHow to Apply\nSend your resume along with a short note describing your MSP experience, the platforms you've worked with (especially ConnectWise, IT Glue, Huntress, Sophos, HP, and Ubiquiti), and, importantly, where you want your career to go in the next 3 to 5 years.\nWork Location: Hybrid, remote-primary, based in the Phoenix metro area with onsite client visits as needed.\nBenefits:\nQSEHRA healthcare reimbursement benefit\nPaid time off\nProfessional development assistance\nWork Location: Hybrid remote in Gilbert, AZ\nPay: $60,000.00 - $73,000.00 per year\nApplication Question(s):\nAre you a U.S. citizen? (Required, our clients hold DoD contracts that require U.S. citizenship for all personnel accessing their environments.)\nDo you have a valid driver's license?\nAre you located in the Phoenix Metro area?\nAre you able to work full-time, Monday–Friday, 8:00 AM – 5:00 PM?\nHow many years of MSP experience do you have?\nAre you willing to undergo a background check, and drug test in accordance with local law/regulations?\nWork Location: Hybrid remote in Gilbert, AZ 85233","company":"Asteroid It","rawCompany":"asteroid it","city":"Gilbert","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:52:40.883Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"MSP Support Engineer","description":"Job Description:\nAsteroid IT is a growing managed service provider supporting CPA firms and compliance-driven businesses across the Phoenix metro. We are hiring a full-time MSP Support Engineer who is hungry to learn, take on increasing responsibility, and grow with us.\nThis is the kind of role where the work you do matters and the impact is visible. We're looking for someone who wants to do meaningful technical work, take ownership of their tickets and clients, and grow their skills and career as the company grows. If you want to be a number at a big MSP, this isn't the job. If you want your work to count and your career to have real upward momentum, keep reading.\nWhat You'll Do\nWork is a mix of assigned project work and support tickets (approximately 75% project, 25% tickets)\nSupport and maintain onsite Windows Servers at client locations\nHandle Level 1 and Level 2 support tickets across multiple client environments\nTroubleshoot Microsoft 365, Windows 10/11, and workstation issues\nPerform user onboarding and offboarding\nSupport Sophos firewalls and Sophos email security\nManage endpoint security and monitoring through Huntress\nAssist with network troubleshooting involving HP switches and Ubiquiti equipment\nUse ConnectWise Automate (RMM) for monitoring and remote management of client environments\nInstall and maintain endpoint security and monitoring agents\nOwn device deployments and project work\nMaintain clear, accurate ticket notes in ConnectWise Manage and documentation in IT Glue\nEscalate appropriately with clear documentation when needed\nGrow into higher-level technical work, projects, and eventually leadership as the company expands\nWhat We're Looking For\nRequired: 3+ years of hands-on experience in an MSP environment\nComfortable handling tickets and project work independently without micromanagement\nStrong understanding of ticketing systems, SLAs, and MSP workflows\nHands-on experience with Microsoft 365 and Windows environments\nRequired: ConnectWise Manage\nRequired: ConnectWise Automate\nRequired: IT Glue\nRequired: Huntress\nRequired: Sophos firewalls and email protection\nRequired: HP switches\nRequired: Ubiquiti networking equipment\nSolid grasp of networking fundamentals (DNS, DHCP, VLANs, VPNs)\nProfessional communication skills with end users\nOrganized, reliable, and documentation-focused\nA genuine drive to learn, grow, and take on more responsibility over time\nReliable high-speed internet and a dedicated, quiet home workspace\nRequired Qualifications\nU.S. citizenship (required, our clients hold Department of Defense contracts that require U.S. citizenship for all personnel accessing their environments or facilities)\nLocated in the Phoenix metro area\nValid driver's license and reliable transportation (required for onsite client visits)\nWilling to undergo a background check, in accordance with applicable law\nWilling to take a pre-employment drug test, in accordance with applicable law\nBonus Skills (Desired but Not Required)\nExperience in any of the following is a plus and will stand out, but is not required to apply:\nThreatLocker\nCrowdStrike\nWazuh\nDuo\nFortigate\nWorking in or supporting compliance-driven environments such as HIPAA, NIST 800-171, IRS Publication 4557 / Safeguards Rule, or FTC Safeguards Rule\nFamiliarity with CPA, healthcare, legal, or other regulated industry clients\nRelevant certifications (CompTIA Security+, Network+, Microsoft certifications, Sophos certifications, etc.)\nExperience with documentation frameworks, risk assessments, or security audits\nExposure to SOC 2 or CIS Controls frameworks\nSchedule & Work Environment\nFull-time, Monday–Friday, 8:00 AM – 5:00 PM Arizona time\nHybrid position, primarily remote, with in-person work at client sites in the Phoenix metro (and occasionally out of state) when required\nNo sales, quoting, or client ownership responsibilities\nCompensation\n$60,000 – $73,000 per year, depending on experience\nQSEHRA healthcare reimbursement benefit\nPaid sick time\nPTO\nCompany-provided laptop and equipment\nWhy Asteroid IT\nGenuine room to grow as the company expands\nClear expectations and processes\nNo micromanagement\nInteresting technical work in structured, security-conscious environments (CPA, compliance-driven)\nDirect input on tooling, processes, and technical direction\nVendor certification training\nWho This Role Is For\nYou want to grow your career alongside a growing MSP\nYou want your work to matter and your contributions to be visible\nYou're ready to build a career, not just hold a job\nHow to Apply\nSend your resume along with a short note describing your MSP experience, the platforms you've worked with (especially ConnectWise, IT Glue, Huntress, Sophos, HP, and Ubiquiti), and, importantly, where you want your career to go in the next 3 to 5 years.\nWork Location: Hybrid, remote-primary, based in the Phoenix metro area with onsite client visits as needed.\nBenefits:\nQSEHRA healthcare reimbursement benefit\nPaid time off\nProfessional development assistance\nWork Location: Hybrid remote in Gilbert, AZ\nPay: $60,000.00 - $73,000.00 per year\nApplication Question(s):\nAre you a U.S. citizen? (Required, our clients hold DoD contracts that require U.S. citizenship for all personnel accessing their environments.)\nDo you have a valid driver's license?\nAre you located in the Phoenix Metro area?\nAre you able to work full-time, Monday–Friday, 8:00 AM – 5:00 PM?\nHow many years of MSP experience do you have?\nAre you willing to undergo a background check, and drug test in accordance with local law/regulations?\nWork Location: Hybrid remote in Gilbert, AZ 85233","datePosted":"2026-08-03T22:52:40.883Z","dateModified":"2026-08-03T22:52:40.883Z","hiringOrganization":{"@type":"Organization","name":"Asteroid It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gilbert","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0fd3710d82bc2ec5c8b724f6"},"url":"https://jobsearcher.com/jobs/0fd3710d82bc2ec5c8b724f6"}}