Benefits Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Pay: $17.00 per hour, which may be below your state's minimum wage.  Please take this into consideration when applying.Work Schedule: Flexible between Monday- Friday 8am-8pm ESTJob Type: Full-Time in office role located in Chesapeake, VA. areaTraining Provided: 6 weeks paid training- Monday-Friday 8am-530pm EST Job OverviewWe are seeking dependable and customer-focused individuals to join our team as a Benefits Call Center Representative. In this role, you will handle a high volume of inbound calls from new and existing members regarding their benefit plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential. Key ResponsibilitiesAnswer a high volume of inbound calls in a professional and timely mannerAssist members with questions related to benefit plansUpdate account information, including direct deposit detailsNavigate multiple systems while accurately documenting interactionsProvide excellent customer service and resolve issues efficientlyFollow company policies and procedures to ensure compliance Requirements:Must have a high school diploma/GEDMust be 18 years of ageCustomer service and/or call center experience with employer benefits or healthcare field is preferred.Basic computer proficiency and ability to navigate multiple systems and dual screens Typing speed of at least 25 words per minuteAbility to work in a fast-paced, high-volume environmentAbility to work with people of diverse backgroundsAbility to solve problems through analysis and provided feedbackFlexibility to work an 8-hour shift between 8am-830pm EST, Monday- FridayAbility to establish and maintain effective working relationships with applicants, beneficiaries and co-workers. Benefits:Benefits available starting Day 1Full-time, stable schedulePaid training providedCareer Growth Opportunities  Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.