{"schemaVersion":"jobsearcher.job.v1","id":"0fbc369db8564d0a2c7b169d","url":"https://jobsearcher.com/jobs/0fbc369db8564d0a2c7b169d","canonicalUrl":"https://jobsearcher.com/jobs/0fbc369db8564d0a2c7b169d","title":"IT Help Desk","description":"Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.\r\nJob Title: IT Help Desk. Location: Louisville, KY.\r\nPurpose of the Position\r\nProvides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).\r\nResponsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000 Pizza Hut stores.\r\nPosition Functions\r\nHandle inbound events - 90%\r\nHandles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system.\r\nConducts appropriate diagnosis/troubleshooting to resolve known conditions.\r\nEscalates problem tickets within department guidelines when unable to resolve.\r\nMaintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures.\r\nManage non phone/chat duties - 10%\r\nAssist with Alerts and Self-Service Incidents.\r\nFollowing up on unresolved incidents.\r\nAutonomy & Supervision\r\nReceives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks.\r\nWork is typically reviewed in detail at frequent intervals for accuracy.\r\nKnowledge and Skill Required\r\nEducation\r\nSome College preferred or equivalent experience.\r\nPreferred A, CCNA, or Net Certifications.\r\nExperience\r\nPreferred customer service experience (1-2 years).\r\nSkills and Other Requirements\r\nFlexible work schedule.\r\nBeginner organization skills.\r\nBeginner oral and written communication skills.\r\nBeginner problem solving ability.\r\nBeginner understanding of computer concepts (PC fundamentals, Operating systems).\r\nAbility to type 30 words per minute.\r\nAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.\r\nJ-18808-Ljbffr","company":"Ampcus","rawCompany":"ampcus","city":"Louisville","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:22:35.178Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Help Desk","description":"Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.\r\nJob Title: IT Help Desk. Location: Louisville, KY.\r\nPurpose of the Position\r\nProvides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).\r\nResponsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000 Pizza Hut stores.\r\nPosition Functions\r\nHandle inbound events - 90%\r\nHandles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system.\r\nConducts appropriate diagnosis/troubleshooting to resolve known conditions.\r\nEscalates problem tickets within department guidelines when unable to resolve.\r\nMaintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures.\r\nManage non phone/chat duties - 10%\r\nAssist with Alerts and Self-Service Incidents.\r\nFollowing up on unresolved incidents.\r\nAutonomy & Supervision\r\nReceives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks.\r\nWork is typically reviewed in detail at frequent intervals for accuracy.\r\nKnowledge and Skill Required\r\nEducation\r\nSome College preferred or equivalent experience.\r\nPreferred A, CCNA, or Net Certifications.\r\nExperience\r\nPreferred customer service experience (1-2 years).\r\nSkills and Other Requirements\r\nFlexible work schedule.\r\nBeginner organization skills.\r\nBeginner oral and written communication skills.\r\nBeginner problem solving ability.\r\nBeginner understanding of computer concepts (PC fundamentals, Operating systems).\r\nAbility to type 30 words per minute.\r\nAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:22:35.178Z","dateModified":"2026-07-04T03:22:35.178Z","hiringOrganization":{"@type":"Organization","name":"Ampcus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Louisville","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0fbc369db8564d0a2c7b169d"},"url":"https://jobsearcher.com/jobs/0fbc369db8564d0a2c7b169d"}}