People Operations Coordinator

People Operations Coordinator (Intake & Community Outreach)Location: In-Person, Yucaipa (surrounding areas | travel paid) Schedule: Full-Time, MondayFriday (8:00 AM5:00 PM) Occasional evenings and up to 2 weekends/month for events About UsThe Behavior Lab provides compassionate, high-quality ABA services to children and families. We are rooted in connection, growth, and creating meaningful impact within the communities we serve. About the RoleThis role supports both intake operations and community outreach, helping guide families from first inquiry to program start while expanding our presence through events and partnerships. We're looking for someone who is organized, proactive, and people-centeredsomeone who thrives in a fast-paced environment and values both operational excellence and human connection. What You'll DoIntake, Operations & Administrative Support Manage the intake process from initial inquiry through program start Ensure all client documentation is complete, accurate, and compliant Communicate with families and internal teams to support a smooth onboarding experience Track funder requirements and proactively follow up to prevent delays in services Maintain accurate records, audits, and reporting Support intake KPIs and contribute to improving workflows and systems Collaborate cross-functionally with Clinical, Scheduling, Billing, and Leadership teams Maintain organized systems, follow-ups, and communication tracking Community Outreach & Events Represent The Behavior Lab at community events, schools, and partner locations Build and maintain meaningful relationships with families and community partners Support event setup, coordination, and breakdown Assist in planning and executing outreach events and initiatives Track outreach efforts, engagement, and event outcomes Support materials, logistics, and light content capture as needed QualificationsBilingual (English/Spanish) Required 1+ year experience in intake, customer service, outreach, or related field Strong communication, organization, and multitasking skills Proficiency in Google Workspace Experience in ABA, healthcare, or service-based environments is a plus Core StrengthsStrong interpersonal and communication skills Highly organized with strong attention to detail Proactive, reliable, and solutions-oriented Ability to manage multiple priorities in a fast-paced environment Physical RequirementsAbility to lift up to 25 lbs and assist with event setup Ability to travel locally for outreach and events Comfortable working both in-office and in community settings Why You'll Love Working With UsAt The Behavior Lab, you're not just filling a role you're joining a mission. Our team is dedicated, compassionate, and passionate about supporting children, families, and community partners. You'll love working here if you value a collaborative environment, clear communication, growth opportunities, and a leadership team that genuinely invests in your success. We celebrate wins together, support each other through challenges, and create a workplace culture where everyone can thrive. Benefits & PerksMedical, Dental, and Vision Insurance* 401(k) Retirement Plan* Paid Time Off (PTO) & Sick Time Unpaid Time Off (UTO) Staff Referral Bonuses Professional Development & Training Opportunities Team Bonding & Staff Appreciation Events Opportunities for Growth and Advancement If you're looking for a place where your work truly matters and your impact is felt every day, we'd love to connect with you. Join us in creating meaningful change for the families we serve!