{"schemaVersion":"jobsearcher.job.v1","id":"0f7723d0a9e68acc4e92c011","url":"https://jobsearcher.com/jobs/0f7723d0a9e68acc4e92c011","canonicalUrl":"https://jobsearcher.com/jobs/0f7723d0a9e68acc4e92c011","title":"Help Desk Agent","description":"Job Title\r\nAssociate I Help Desk\r\nLocation\r\nBirmingham, AL\r\nJob Type\r\nHourly Consultant\r\nHours\r\n8 am to 5 pm M-F\r\nPay\r\n$20/hr\r\nThis position will require some driving using a client vehicle. Must have a valid driver's license and no more than one moving violation in the past three years.\r\nAble to work with a team and individual. Able to lift 50 lbs and walk and stand for long period of time.\r\nEssential Functions\r\nProvide first-level remote IT support services and assist in the delivery of higher-level technical support to customers.\r\nAccurately log and document all customer interactions and support requests in the help desk ticketing system.\r\nFollow established triage procedures to troubleshoot, resolve, or escape issues within defined Service Level Agreement (SLA) guidelines.\r\nUtilize remote desktop tools to diagnose and resolve end-user PC and software-related issues.\r\nResolve standard, documented technical problems with minimal supervision.\r\nTake ownership of customer issues from initial contact through resolution, ensuring a positive support experience.\r\nMaintain a working knowledge of customer support processes, including call handling procedures, software applications, operating system environments, and asset tracking.\r\nIdentify customer training opportunities related to standard and non-standard products.\r\nParticipate in technical discussions with team members and contribute to problem solving and decision-making efforts.\r\nMaintain accurate documentation of troubleshooting steps and issue resolutions.\r\nSkills\r\nStrong customer service and interpersonal communication skills.\r\nProficiency with help desk ticketing systems, Microsoft Windows operating systems, Microsoft Office applications, antivirus software, and communication technologies.\r\nBasic hardware and software troubleshooting skills.\r\nStrong analytical, problem-solving, and critical-thinking abilities.\r\nAbility to work independently with minimal supervision.\r\nFamiliarity with web-based support tools and help desk applications such as ProActa and other ticket tracking systems.\r\nStrong organizational skills with exceptional attention to detail.\r\nAbility to work collaboratively in a team-oriented environment.\r\nWillingness and ability to travel as required.\r\nExperience\r\n0–5 years of experience in a technical customer support or IT help desk environment.\r\nCall center or technical support experience is preferred.\r\nExperience providing remote desktop support is a plus.\r\nEducation\r\nHigh School Diploma or equivalent required.\r\nMinimum of one entry-level IT certification required, such as CompTIA A+, Network+, or an OEM vendor certification.\r\nExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.\r\nCTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.\r\nCTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.\r\nJ-18808-Ljbffr","company":"Computer Task Group","rawCompany":"computer task group","city":"Birmingham","state":"AL","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:11.840Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Agent","description":"Job Title\r\nAssociate I Help Desk\r\nLocation\r\nBirmingham, AL\r\nJob Type\r\nHourly Consultant\r\nHours\r\n8 am to 5 pm M-F\r\nPay\r\n$20/hr\r\nThis position will require some driving using a client vehicle. Must have a valid driver's license and no more than one moving violation in the past three years.\r\nAble to work with a team and individual. Able to lift 50 lbs and walk and stand for long period of time.\r\nEssential Functions\r\nProvide first-level remote IT support services and assist in the delivery of higher-level technical support to customers.\r\nAccurately log and document all customer interactions and support requests in the help desk ticketing system.\r\nFollow established triage procedures to troubleshoot, resolve, or escape issues within defined Service Level Agreement (SLA) guidelines.\r\nUtilize remote desktop tools to diagnose and resolve end-user PC and software-related issues.\r\nResolve standard, documented technical problems with minimal supervision.\r\nTake ownership of customer issues from initial contact through resolution, ensuring a positive support experience.\r\nMaintain a working knowledge of customer support processes, including call handling procedures, software applications, operating system environments, and asset tracking.\r\nIdentify customer training opportunities related to standard and non-standard products.\r\nParticipate in technical discussions with team members and contribute to problem solving and decision-making efforts.\r\nMaintain accurate documentation of troubleshooting steps and issue resolutions.\r\nSkills\r\nStrong customer service and interpersonal communication skills.\r\nProficiency with help desk ticketing systems, Microsoft Windows operating systems, Microsoft Office applications, antivirus software, and communication technologies.\r\nBasic hardware and software troubleshooting skills.\r\nStrong analytical, problem-solving, and critical-thinking abilities.\r\nAbility to work independently with minimal supervision.\r\nFamiliarity with web-based support tools and help desk applications such as ProActa and other ticket tracking systems.\r\nStrong organizational skills with exceptional attention to detail.\r\nAbility to work collaboratively in a team-oriented environment.\r\nWillingness and ability to travel as required.\r\nExperience\r\n0–5 years of experience in a technical customer support or IT help desk environment.\r\nCall center or technical support experience is preferred.\r\nExperience providing remote desktop support is a plus.\r\nEducation\r\nHigh School Diploma or equivalent required.\r\nMinimum of one entry-level IT certification required, such as CompTIA A+, Network+, or an OEM vendor certification.\r\nExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.\r\nCTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.\r\nCTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:11.840Z","dateModified":"2026-08-08T01:30:11.840Z","hiringOrganization":{"@type":"Organization","name":"Computer Task Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Birmingham","addressRegion":"AL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0f7723d0a9e68acc4e92c011"},"url":"https://jobsearcher.com/jobs/0f7723d0a9e68acc4e92c011"}}