IT Help Desk Support / System Administrator

Company DescriptionGrit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.Role DescriptionGrit PPO is seeking a talented and driven individual to join our team as an Entry Level IT Help Desk Support / Sys Admin. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications.As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support.To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.ResponsibilitiesProvide technical support and troubleshooting assistance to employees via phone, email, or in personTroubleshoot hardware and software issues, identifying and resolving problems in a timely mannerInstall, configure, and update computer systems, software applications, and peripheral devicesCollaborate with the IT team to deploy new software and hardware solutionsMaintain accurate records of technical issues and resolutions in our ticketing systemAssist in the development and implementation of IT policies and proceduresSupport the onboarding and offboarding processesOverseeing the Patch Management ProcessRequirementsMinimum 1-2 years of experience in a help desk or technical support roleKnowledge of computer systems, networks, and software applicationsExcellent problem-solving and analytical skillsCustomer-oriented and committed to providing exceptional supportStrong time management and organizational skillsEffective collaboration with colleagues as a team playerAble to work well under pressure and in a fast-paced environmentStrong attention to detailPreferred Qualifications:Bachelor's degree in Computer Science, Information Technology, or related fieldIT certifications such as CompTIA A+, Microsoft Certified IT ProfessionalBenefitsThis is a full-time on-site position paying $18 per hour. Benefits include:Health Care Plan (Medical, Dental & Vision)Flexible Spending AccountRetirement Plan Life Insurance Paid Time Off Family Leave Short Term & Long Term DisabilityTraining & Development