{"schemaVersion":"jobsearcher.job.v1","id":"0ee0546c835bc1e27632cc7a","url":"https://jobsearcher.com/jobs/0ee0546c835bc1e27632cc7a","canonicalUrl":"https://jobsearcher.com/jobs/0ee0546c835bc1e27632cc7a","title":"VMware Senior Technical Support Engineer (NSX)","description":"Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.\nWe have an immediate need for an experienced VMware L3 Support Engineer:\nOccasional after hours, weekends and holidays support for urgent customer issues.\nMust have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.\nAbility to troubleshoot customer issues in an environment where online and remotely connected to the customer's systems.\nWork as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.\nDrive customer satisfaction by tracking issues from start to closure, minimizing aging cases.\nProvide when requested root cause analysis for technical issues.\nAssist with creating and maintaining relevant knowledge articles.\nWork with other internal stakeholders as needed to enhance the overall customer experience.\nStrong analytical and problem-solving skills\nPromote best practise and new methodologies\nRole skill requirements:\nMinimum 5 years' experience across VMware core technologies at a senior support level.\nExperience in handling critical customer situations.\nKnowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.\nUnderstanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design\nUnderstanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies\nUnderstanding of Edge Services: Load balancer configuration, NAT and VPN.\nKnowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).\nKnowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).\nKnowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.\nProficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.\nProficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design\nProficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.\nFamiliarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.\nCertifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus\nFor California based applicants, see our CCPA policy here - Privacy Policy","company":"Spinnaker Support","rawCompany":"spinnaker support","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-06T13:34:37.827Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"VMware Senior Technical Support Engineer (NSX)","description":"Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.\nWe have an immediate need for an experienced VMware L3 Support Engineer:\nOccasional after hours, weekends and holidays support for urgent customer issues.\nMust have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.\nAbility to troubleshoot customer issues in an environment where online and remotely connected to the customer's systems.\nWork as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.\nDrive customer satisfaction by tracking issues from start to closure, minimizing aging cases.\nProvide when requested root cause analysis for technical issues.\nAssist with creating and maintaining relevant knowledge articles.\nWork with other internal stakeholders as needed to enhance the overall customer experience.\nStrong analytical and problem-solving skills\nPromote best practise and new methodologies\nRole skill requirements:\nMinimum 5 years' experience across VMware core technologies at a senior support level.\nExperience in handling critical customer situations.\nKnowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.\nUnderstanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design\nUnderstanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies\nUnderstanding of Edge Services: Load balancer configuration, NAT and VPN.\nKnowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).\nKnowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).\nKnowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.\nProficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.\nProficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design\nProficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.\nFamiliarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.\nCertifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus\nFor California based applicants, see our CCPA policy here - Privacy Policy","datePosted":"2026-08-06T13:34:37.827Z","dateModified":"2026-08-06T13:34:37.827Z","hiringOrganization":{"@type":"Organization","name":"Spinnaker Support","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0ee0546c835bc1e27632cc7a"},"url":"https://jobsearcher.com/jobs/0ee0546c835bc1e27632cc7a"}}