{"schemaVersion":"jobsearcher.job.v1","id":"0edcedb8a726f2ce8e223dff","url":"https://jobsearcher.com/jobs/0edcedb8a726f2ce8e223dff","canonicalUrl":"https://jobsearcher.com/jobs/0edcedb8a726f2ce8e223dff","title":"Technical Engagement Specialist","description":"Overview We are Bugcrowd. Since 2012, we've been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.\r\nJob Summary\r\nBugcrowd is seeking a self-driven, detail-oriented Technical Engagement Specialist (\"TES\") to assist with administrative and operational functions supporting the Technical Engagement Team. This role will partner closely with the Technical Engagement Managers (\"TEM\") team and Customer Experience Management Team (\"CEM\") to aid with administrative and operational tasks that support the full lifecycle of all post sales solutions and processes.\r\nThe Technical Engagement Specialist will report to the Customer Experience Operations Manager, and support the TEM team's ongoing program management. This role is vital to ensuring timely launch delivery and program lifecycle management for the TEM Department.\r\nEssential Duties and Responsibilities Team Administration Support\r\nMonitor channels for newly won business deals to assign to the TEM\r\nCreate and prepare the engagements for TEM's to launch\r\nUpdate Salesforce and Gainsight for customer engagement launch readiness\r\nWork behind the scenes to complete manual, repetitive, and/or administrative tasks\r\nOperational Tasks\r\nConnective tissue between the transitions to the Customer Experience Team and the Technical Engagement Managers to ensure alignment on processes\r\nMonitor workload, assign engagements based on capacity data, and recommend adjustments to optimize resource utilization and delivery timelines.\r\nPartner with Revenue Operations, TEM/CEM leaders, scrubbing, updating and maintaining data and reporting\r\nAdministrative Duties\r\nWork closely with the Customer Experience Operations Manager and TEM leadership team to analyze and optimize delivery workflows to improve efficiency, and reduce friction in onboarding and launch processes.\r\nLead initiatives to document and refine operational procedures\r\nCross-Functional Coordination & Communication\r\nServe as a liaison between TEM, CEM, and Sales to ensure alignment on delivery schedules, program updates, and customer escalations\r\nTrack and report any data discrepancies between teams' systems\r\nWorks with sales team members to communicate engagement assignments\r\nData Integrity & Reporting\r\nComplete manual reporting cleanup and hygiene tasks\r\nValidate data entered from contracts is accurate across multiple systems\r\nSupport audit readiness by maintaining and updating data from reports or dashboards\r\nCustomer Engagement and Support\r\nAct as a point of contact during program launches, ensuring smooth transitions and early success\r\nQualifications 3+ years experience in operations, program management, or administrative roles within technology, cybersecurity, or SaaS organizations.\r\nStrong project management and time management skills\r\nStrong proactive and problem-solving skills\r\nExperience working closely with technical teams and understanding the nuances of technical program delivery.\r\nExcellent communication and collaboration skills. Be comfortable asking questions!\r\nBasic proficiency with operational tools such as Slack, Jira, Gainsight, Freshdesk, Salesforce, Tableau, or similar platforms.\r\nAdvanced reporting skills desired (Google Sheets, Excel etc.) Comfortable with VLOOKUPs, pivot tables.\r\nBasic understanding of cybersecurity and ethical hacking; i.e. \"What is the difference between a pentest and a bug bounty?\"\r\nWorking Conditions The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.\r\nSitting and / or standing - Must be able to remain in a stationary position 50% of the time\r\nCarrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.\r\nEnvironment - remote, work-from-home 100% of the time.\r\nADA Statement Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR atada@bugcrowd.com .\r\nEqual Employment Opportunity Bugcrowd is an EOE, Disability/Age Employer. Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.\r\nWe also invite voluntary self-identification of veteran status and disability as part of our compliance with applicable laws.\r\nDisclaimer and Application Details This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.\r\nBackground checks may be conducted in accordance with state and federal law for positions involving access to confidential or proprietary information. This process may include verification of employment, education, and references as applicable. This description is not a contract or promise of employment.\r\nJ-18808-Ljbffr","company":"Bugcrowd","rawCompany":"bugcrowd","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:49:44.197Z","occupations":[{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Engagement Specialist","description":"Overview We are Bugcrowd. Since 2012, we've been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.\r\nJob Summary\r\nBugcrowd is seeking a self-driven, detail-oriented Technical Engagement Specialist (\"TES\") to assist with administrative and operational functions supporting the Technical Engagement Team. This role will partner closely with the Technical Engagement Managers (\"TEM\") team and Customer Experience Management Team (\"CEM\") to aid with administrative and operational tasks that support the full lifecycle of all post sales solutions and processes.\r\nThe Technical Engagement Specialist will report to the Customer Experience Operations Manager, and support the TEM team's ongoing program management. This role is vital to ensuring timely launch delivery and program lifecycle management for the TEM Department.\r\nEssential Duties and Responsibilities Team Administration Support\r\nMonitor channels for newly won business deals to assign to the TEM\r\nCreate and prepare the engagements for TEM's to launch\r\nUpdate Salesforce and Gainsight for customer engagement launch readiness\r\nWork behind the scenes to complete manual, repetitive, and/or administrative tasks\r\nOperational Tasks\r\nConnective tissue between the transitions to the Customer Experience Team and the Technical Engagement Managers to ensure alignment on processes\r\nMonitor workload, assign engagements based on capacity data, and recommend adjustments to optimize resource utilization and delivery timelines.\r\nPartner with Revenue Operations, TEM/CEM leaders, scrubbing, updating and maintaining data and reporting\r\nAdministrative Duties\r\nWork closely with the Customer Experience Operations Manager and TEM leadership team to analyze and optimize delivery workflows to improve efficiency, and reduce friction in onboarding and launch processes.\r\nLead initiatives to document and refine operational procedures\r\nCross-Functional Coordination & Communication\r\nServe as a liaison between TEM, CEM, and Sales to ensure alignment on delivery schedules, program updates, and customer escalations\r\nTrack and report any data discrepancies between teams' systems\r\nWorks with sales team members to communicate engagement assignments\r\nData Integrity & Reporting\r\nComplete manual reporting cleanup and hygiene tasks\r\nValidate data entered from contracts is accurate across multiple systems\r\nSupport audit readiness by maintaining and updating data from reports or dashboards\r\nCustomer Engagement and Support\r\nAct as a point of contact during program launches, ensuring smooth transitions and early success\r\nQualifications 3+ years experience in operations, program management, or administrative roles within technology, cybersecurity, or SaaS organizations.\r\nStrong project management and time management skills\r\nStrong proactive and problem-solving skills\r\nExperience working closely with technical teams and understanding the nuances of technical program delivery.\r\nExcellent communication and collaboration skills. Be comfortable asking questions!\r\nBasic proficiency with operational tools such as Slack, Jira, Gainsight, Freshdesk, Salesforce, Tableau, or similar platforms.\r\nAdvanced reporting skills desired (Google Sheets, Excel etc.) Comfortable with VLOOKUPs, pivot tables.\r\nBasic understanding of cybersecurity and ethical hacking; i.e. \"What is the difference between a pentest and a bug bounty?\"\r\nWorking Conditions The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.\r\nSitting and / or standing - Must be able to remain in a stationary position 50% of the time\r\nCarrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.\r\nEnvironment - remote, work-from-home 100% of the time.\r\nADA Statement Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR atada@bugcrowd.com .\r\nEqual Employment Opportunity Bugcrowd is an EOE, Disability/Age Employer. Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.\r\nWe also invite voluntary self-identification of veteran status and disability as part of our compliance with applicable laws.\r\nDisclaimer and Application Details This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.\r\nBackground checks may be conducted in accordance with state and federal law for positions involving access to confidential or proprietary information. This process may include verification of employment, education, and references as applicable. This description is not a contract or promise of employment.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:49:44.197Z","dateModified":"2026-04-09T15:49:44.197Z","hiringOrganization":{"@type":"Organization","name":"Bugcrowd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0edcedb8a726f2ce8e223dff"},"url":"https://jobsearcher.com/jobs/0edcedb8a726f2ce8e223dff"}}