Human Resources Business Partner

The People & Culture (P&C) department champions the full employee experience at the Los Angeles LGBT Center. We are a mission driven team committed to cultivating a workplace where every person—staff and leadership alike—can thrive, bring their authentic selves to work, and feel supported in the vital service we provide to our community. P&C partners closely with leadership and staff to foster strong, respectful relationships throughout the organization. We support leaders and teams through change, guide efforts to attract and retain exceptional talent, and strengthen effective labor–management dialogue. Through collaborative problem-solving, clear communication, and consistent, equitable practices, we build an environment grounded in the Center’s core values of community, integrity, courage, liberation, and joy, ensuring that how we work reflects who we are. Together, we nurture a healthy, empowered workplace where Center staff can do their best work in service of the LGBTQ+ community. JOB SUMMARY: The People Business Partner for Health Services is a trusted advisor to leaders and employees across a unionized environment. This role ensures consistent application of collective bargaining agreements, supports equitable practices, and advances a respectful, collaborative culture. This position manages employee and labor relations matters end to end, partners on workforce planning and talent development, and strengthens operational rigor through policy, compliance, audits, and accurate documentation. With a people-first, values-aligned approach, this role uses foundational business acumen, digital fluency, and workflow discipline to deliver reliable outcomes and improve staff experience. Labor & Employee Relations· Apply CBA terms accurately in routine situations, recognize ambiguity, and escalate appropriately· Partner with labor representatives and leaders to address issues early and constructively, preparing case facts and contract research as needed· Manage employee relations cases end to end with sound documentation and timely follow through· Conduct or support investigations consistent with the CBA and Center policy· Support respectful labor management communication and reinforce workplace expectationsLeadership Support & Workforce Development· Coach supervisors and managers through performance and workplace issues with clarity and empathy· Partner with leaders on staffing needs and succession considerations aligned with contractual and organizational priorities· Support learning plans and employee growth paths in collaboration with relevant partners· Serve as a resource on policy interpretation and equitable, values aligned decision making· Reinforce respectful workplace behavior and Center values in daily practicesCompliance & Leave Administration· Follow Center policies and federal, state, and local requirements while maintaining accurate records and audit documentation· Administer leave programs including FMLA, CFRA, ADA, and workers compensation, ensuring regulatory compliance and clear communication· Escalate complex leave, compliance, or risk related matters in a timely manner· Identify gaps, flag risks early, and support policy, compliance, and audit initiatives· Collaborate with Counsel, P&C leadership, Legal, Equity, and Finance to ensure aligned and compliant practicesOperations & Documentation· Follow defined workflows and document processes accurately and consistently· Maintain confidentiality and appropriate boundaries in all matters· Use P&C systems and tools effectively, support consistent data capture, and learn new systems with guidance· Produce accurate and timely documentation that meets service standards· Surface workflow pain points and suggest practical process improvementsData & Organizational Insight· Use basic workforce reports such as turnover and leave data to inform actions and escalate early warning signs· Propose pragmatic solutions grounded in policy, CBA requirements, and organizational values· Demonstrate understanding of the Center’s operational context, including cost, staffing, and service implications at the team level· Share knowledge and collaborate across Talent Acquisition, Total Rewards, Learning and Development, Legal, Equity, Finance, and program leadership· Support peers and contribute to consistent service delivery across the P&C functionEquity & Inclusive Practice· Embed an equity lens in case handling and decision making· Surface potential bias and ensure culturally competent practice· Promote access, respectful communication, and fair treatment across employee interactions· Align people practices with organizational values and inclusive workplace standardsQUALIFICATIONSRequired · Bachelor’s degree in HR, Business, or related field or equivalent combination of education and training· 2+ years of progressive HR experience, including partnership with business leaders in a health care unionized environment· Working knowledge of CBAs and employment laws; demonstrated ability to manage ER cases and investigations with sound judgment· Strong facilitation, relationship building, and conflict resolution skills· Clear, values-aligned communication skills and reliable documentation quality· Foundational business acumen; ability to follow workflows and offer practical improvements· Proficiency with MS Office Suite, HCM systems, and organizational tools Preferred · Experience with grievance handling or labor management meetings · PHR/SHRM-CP certification· Bilingual Spanish/English