Dental Front Office Scheduler / Receptionist

Sculpt Center for Implants & Periodontics is a specialty dental practice dedicated to delivering exceptional periodontal and implant care in a professional, welcoming, and patient-centered environment. We are seeking a highly organized, personable, and detail-oriented Dental Front Office Scheduler / Receptionist to serve as the first point of contact for our patients and to support the smooth daily operation of the practice. The ideal candidate is someone who excels in customer service, enjoys working in a fast-paced healthcare environment, and understands the importance of clear communication, scheduling accuracy, and patient experience. This role is essential to ensuring patients feel informed, respected, and confident from their very first interaction with our office. Key Responsibilities Patient Reception & Customer Service Greet patients warmly and professionally in person and over the phone, creating a positive and reassuring first impression Answer incoming calls promptly and courteously, addressing inquiries related to appointments, procedures, directions, and general practice information Assist patients with check-in and check-out processes while maintaining a calm and welcoming front office atmosphere Handle patient concerns, questions, or scheduling challenges with empathy, professionalism, and discretion Maintain patient confidentiality and comply with HIPAA regulations at all times Appointment Scheduling & Calendar Management Schedule, confirm, reschedule, and cancel appointments efficiently while optimizing provider schedules Coordinate complex treatment appointments, including surgical procedures, consultations, follow-ups, and maintenance visits Ensure accurate appointment lengths based on procedure type and provider requirements Manage scheduling for multiple providers while minimizing gaps, overbooking, or inefficiencies Contact patients for appointment reminders, confirmations, and follow-ups to reduce no-shows Maintain waitlists and proactively fill last-minute openings when possible Insurance & Financial Coordination Support Verify dental insurance benefits and eligibility prior to appointments when needed Explain insurance coverage, estimates, and financial policies clearly and professionally to patients Collect co-payments, deductibles, and payments at time of service as required Post payments accurately and balance daily transactions Work closely with the billing and clinical teams to ensure financial clarity and accuracy Administrative & Front Office Duties Maintain accurate and up-to-date patient records in the practice management system Scan, upload, and organize patient documents, referrals, and correspondence Process new patient paperwork and ensure all required forms are completed Manage incoming and outgoing mail, emails, and faxes Maintain cleanliness, organization, and professionalism of the front desk and reception area Order and monitor front office supplies as needed Communication & Team Collaboration Communicate effectively with doctors, hygienists, surgical assistants, and office management Relay patient information, scheduling changes, and special instructions accurately to the clinical team Support a team-oriented environment by assisting colleagues when needed Participate in staff meetings, training, and practice improvement initiatives Uphold the practice’s standards, values, and commitment to excellence Required Qualifications High school diploma or equivalent required Minimum of 1 year experience in a dental front office or healthcare reception role preferred Knowledge of dental terminology, procedures, and scheduling protocols strongly preferred Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, or similar) Basic understanding of dental insurance plans and verification processes Proficiency with computers, multi-line phone systems, and office equipment Skills & Competencies Exceptional interpersonal and communication skills Strong organizational and multitasking abilities High attention to detail and accuracy Professional demeanor with a friendly and compassionate attitude Ability to remain calm and efficient in a fast-paced environment Problem-solving skills and the ability to handle sensitive situations discreetly Dependable, punctual, and committed to consistent attendance Personal Attributes Patient-focused and service-oriented mindset Positive attitude and willingness to learn Ability to build rapport with patients of all backgrounds Respectful, ethical, and trustworthy Adaptable to change and open to feedback Takes pride in representing a specialty dental practice Work Environment & Physical Requirements Primarily sedentary work at a front desk with frequent phone and computer use Ability to sit, stand, and move throughout the office as needed Occasional lifting of office supplies or patient files (up to 15–20 lbs) Exposure to a clinical dental environment Why Join Sculpt Center for Implants & Periodontics At Sculpt Center for Implants & Periodontics, we are committed to excellence—not only in patient care, but also in creating a supportive and respectful workplace. Our team values professionalism, collaboration, and growth. As a Dental Front Office Scheduler / Receptionist, you will play a vital role in shaping each patient’s experience and contributing to the success of our specialty practice. We offer competitive compensation, opportunities for professional development, and the chance to be part of a practice that prioritizes quality, integrity, and patient satisfaction. How to Apply Interested candidates are encouraged to submit a resume and brief cover letter outlining relevant experience and interest in the position. Job Types: Full-time, Part-time Pay: $23.84 - $28.72 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Parental leave Professional development assistance Uniform allowance Vision insurance Work from home Work Location: Hybrid remote in McLean, VA 22102