{"schemaVersion":"jobsearcher.job.v1","id":"0ec7fe5b48d79913d0e8070e","url":"https://jobsearcher.com/jobs/0ec7fe5b48d79913d0e8070e","canonicalUrl":"https://jobsearcher.com/jobs/0ec7fe5b48d79913d0e8070e","title":"Application Support Analyst","description":"Job Description:\nA Technical Support Analyst is responsible for providing technical assistance and support to customers and internal teams. They troubleshoot technical issues, communicate with customers to provide updates on issue resolution status, and create and maintain documentation to help customers and internal teams troubleshoot issues. They also escalate issues to the appropriate teams when they cannot be resolved at their level and ensure the quality of their support meets or exceeds organizational standards. Technical Support Analysts need to have strong communication skills, technical knowledge, and problem-solving abilities to excel in their role. Creative and logical thinking about the big picture will help them deliver the biggest impact. This position will work closely with Digital Asset Management platforms and toolsets.\nCore Responsibilities:\nTroubleshooting, and issue resolution: Technical Support Analysts are responsible for resolving technical issues reported by customers or internal teams.\nCustomer support and communication: Technical Support Analysts need to provide excellent customer service, communicate effectively with customers, and keep them updated on the status of their reported issues.\nKnowledge management: Technical Support Analysts need to create and maintain documentation, FAQs, and knowledge base articles to help customers and internal teams troubleshoot issues. The ability to research and generate reports from databases or data sets is critical to impact and growth.\nEscalation management: Technical Support Analysts need to escalate issues to the appropriate teams when they cannot be resolved at their level.\nQuality assurance/ Testing: Technical Support Analysts need to ensure that the applications they support are working as expected after every release.\nJob Requirements:\nEducation: AA/AS/BA/BS\n2-3 years of relevant experience (Required)\nThe ideal candidate should possess the ability to support and troubleshoot applications, have some sort of hands-on experience with Amazon Web Services (AWS) tools and services, and a basic understanding of programming languages such as Python or JavaScript, along with shell scripting (Beginner to moderate level experience)\nSQL (Beginner to moderate level SQL writing skill)\nLoggly, Splunk (Required)\nPostman, API testing tools (Required)\nService Now, JIRA (Required)\nJob Type: Contract\nPay: $24.00 - $32.00 per hour\nSchedule:\n8 hour shift\nEducation:\nAssociate (Required)\nExperience:\ntroubleshoot applications: 3 years (Required)\nAWS tools: 3 years (Required)\nPython: 3 years (Required)\nJavaScript: 3 years (Required)\nShell Scripting: 3 years (Required)\nSQL: 3 years (Required)\nSplunk: 3 years (Required)\nAPI testing tools: 3 years (Required)\nJIRA: 3 years (Required)\nServiceNow: 3 years (Required)\nAbility to Relocate:\nCulver City, CA 90230: Relocate before starting work (Required)\nWork Location: In person","company":"Parkcomputersystems","rawCompany":"parkcomputersystems","city":"Culver City","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:02:33.740Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"Job Description:\nA Technical Support Analyst is responsible for providing technical assistance and support to customers and internal teams. They troubleshoot technical issues, communicate with customers to provide updates on issue resolution status, and create and maintain documentation to help customers and internal teams troubleshoot issues. They also escalate issues to the appropriate teams when they cannot be resolved at their level and ensure the quality of their support meets or exceeds organizational standards. Technical Support Analysts need to have strong communication skills, technical knowledge, and problem-solving abilities to excel in their role. Creative and logical thinking about the big picture will help them deliver the biggest impact. This position will work closely with Digital Asset Management platforms and toolsets.\nCore Responsibilities:\nTroubleshooting, and issue resolution: Technical Support Analysts are responsible for resolving technical issues reported by customers or internal teams.\nCustomer support and communication: Technical Support Analysts need to provide excellent customer service, communicate effectively with customers, and keep them updated on the status of their reported issues.\nKnowledge management: Technical Support Analysts need to create and maintain documentation, FAQs, and knowledge base articles to help customers and internal teams troubleshoot issues. The ability to research and generate reports from databases or data sets is critical to impact and growth.\nEscalation management: Technical Support Analysts need to escalate issues to the appropriate teams when they cannot be resolved at their level.\nQuality assurance/ Testing: Technical Support Analysts need to ensure that the applications they support are working as expected after every release.\nJob Requirements:\nEducation: AA/AS/BA/BS\n2-3 years of relevant experience (Required)\nThe ideal candidate should possess the ability to support and troubleshoot applications, have some sort of hands-on experience with Amazon Web Services (AWS) tools and services, and a basic understanding of programming languages such as Python or JavaScript, along with shell scripting (Beginner to moderate level experience)\nSQL (Beginner to moderate level SQL writing skill)\nLoggly, Splunk (Required)\nPostman, API testing tools (Required)\nService Now, JIRA (Required)\nJob Type: Contract\nPay: $24.00 - $32.00 per hour\nSchedule:\n8 hour shift\nEducation:\nAssociate (Required)\nExperience:\ntroubleshoot applications: 3 years (Required)\nAWS tools: 3 years (Required)\nPython: 3 years (Required)\nJavaScript: 3 years (Required)\nShell Scripting: 3 years (Required)\nSQL: 3 years (Required)\nSplunk: 3 years (Required)\nAPI testing tools: 3 years (Required)\nJIRA: 3 years (Required)\nServiceNow: 3 years (Required)\nAbility to Relocate:\nCulver City, CA 90230: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-08-05T11:02:33.740Z","dateModified":"2026-08-05T11:02:33.740Z","hiringOrganization":{"@type":"Organization","name":"Parkcomputersystems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Culver City","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0ec7fe5b48d79913d0e8070e"},"url":"https://jobsearcher.com/jobs/0ec7fe5b48d79913d0e8070e"}}