In-Store Customer Parts Sales/Inventory

Job Description Hawkins-Graves, Inc is actively seeking an In-Store Customer Parts Sales/Inventory. Full time position, benefit package including health insurance, retirement plan, vacation, etc. Please forward your resume to resume@ or fax (434) 847-7707 attention Human Resources.The following information aims to provide potential candidates with a better understanding of the requirements for this role.In-Store Customer Parts SalesJob DescriptionEffective Date:I. Reports to: Parts ManagerII. Subordinates: NoneIII. Job OutlineReports to the parts manager and charged with the responsibility of selling parts. This job function is responsible for assisting in the determination of parts requirements with customers, selling parts and providing order processing services. This position has responsibility for:a) Customer parts salesb) Customer parts order processingc) Telephone sellingd) In-store sales and merchandisinge) Parts and supplies purchasingAlso,Operating within all parts, policies, and procedures of the companyMaintaining high personal moraleMaintaining excellent customer relationsAttaining short and long term objectivesOperating safely and following all safety guidelinesMaintain accurate and orderly inventoryOther duties as assigned by managementIV. Duties1) Customer Parts SalesKnowledgeable on the parts systems for all manufacturers represented by the dealershipKnowledgeable on all features and benefits of all parts commodities soldKnowledgeable about selling and on successful selling techniquesAble to deal with customer objections in a professional mannerKnowledgeable of the competitive environment in which the dealer operatesAssures that all objectives are achievable and quantitatively measureablePurchasing parts and supplies as required and according to company's Purchase Order guidelinesAssist in maintaining an orderly and accurate inventory including periodic spot checks and year end counts2) Customer parts order processingKnowledgeable on all computer systems used within the parts departmentKnowledgeable on all parts libraries available and their uses and processesAble to find and maintain all customer records through the company name and addressAble to determine pricing for all parts according to company policiesLocating all parts required to satisfy customer needs3) Telephone and electronic sellingAble to perform sales using the telephone and email in a professional mannerFamiliarity with the telephone/email in selling and transmitting a positive manner on the phone or via emailDisciplined in phone/email follow up to determine customer satisfaction on orders placed and processed by the parts department4) In store sales and merchandisingAble to present merchandise to customers with professional selling techniquesPossess strong knowledge on features and benefits of all merchandiseOperates as a facilitator for customers in finding what they want5) Job position control issuesContinually monitors customer activities to achieve maximum customer satisfaction and loyaltyMaintains information current on machine product, parts products and systemsConducts daily tracking of outstanding customer parts orders and shipmentsJob RequisitesThe individual in this position should be personable, a problem solver, ethical, intelligent and have a sales aptitude. This individual needs to be able to adapt to all of the forces around them- customers, supplies, department employees, co-workers, and manufacturers employees.Education/Training/ExperienceA high school diploma or equivalent experience in parts sales.General Skill RequisitesStrong selling skillsGood communication skillsExcellent customer relations skillsGood computer and systems knowledgeSpecific Skill RequisitesA good working knowledge of sales techniques and methodologiesSolid parts knowledgeSales training in related fieldsProduct knowledge including features and benefits knowledge on all commodities sold"Works and Wears" undercarriage measurement knowledgeA solid understanding of pricing principles and discounting effectsCompany DescriptionHawkins-Graves is your Mid-Atlantic construction equipment dealer! We offer a wide selection of new & used equipment for sale and rental including: Caterpillar, Komatsu, Yanmar Mini Excavators, Takeuchi Track Loaders, Gehl Skid Steer Loaders, Morbark Wood Chippers & Grinders, Husqvarna and Stihl Concrete Saws, Diamond Blades, Gillette Generators, Air Compressors, Concrete Forms and much more. We can also provide Parts,Service and Maintenance to the machinery you already own. Our Lynchburg, Virginia, location makes us accessible to our neighbors in North Carolina, West Virginia, Tennessee, Maryland and South Carolina. We have equipment and supplies for any construction job, including excavating, concrete, masonry, and landscaping. You can never be too safe: check out our inventory of safety equipment and site management tools.Through the years Hawkins-Graves, Inc. has continued to grow in the Highway Road Safety Equipment. Items we have for sale and rent are Crash Cushion Trucks, Road Signs, Arrow Boards, Message Boards, Safety Cones and more. If you are looking for safety equipment for your high and road jobs look no further. Please call or email us with any questions or concerns you may have. Located in Lynchburg, VA, Hawkins-Graves is happy to work with our neighbors in Virginia, North Carolina, South Carolina, Tennessee, West Virginia, and Maryland, as well as nationally and internationally. Our goal is 100% customer satisfaction.We are a full Service Dealership for new and used construction equipment, parts and service serving the following areas in Virginia; Lynchburg, Roanoke, Christiansburg, Danville, Harrisonburg, Farmville, South Boston, Lexington and all surrounding areas. Our services include sales, rental, parts, and service.Company DescriptionHawkins-Graves is your Mid-Atlantic construction equipment dealer! We offer a wide selection of new & used equipment for sale and rental including: Caterpillar, Komatsu, Yanmar Mini Excavators, Takeuchi Track Loaders, Gehl Skid Steer Loaders, Morbark Wood Chippers & Grinders, Husqvarna and Stihl Concrete Saws, Diamond Blades, Gillette Generators, Air Compressors, Concrete Forms and much more. We can also provide Parts,Service and Maintenance to the machinery you already own. Our Lynchburg, Virginia, location makes us accessible to our neighbors in North Carolina, West Virginia, Tennessee, Maryland and South Carolina. We have equipment and supplies for any construction job, including excavating, concrete, masonry, and landscaping. You can never be too safe: check out our inventory of safety equipment and site management tools. Through the years Hawkins-Graves, Inc. has continued to grow in the Highway Road Safety Equipment. Items we have for sale and rent are Crash Cushion Trucks, Road Signs, Arrow Boards, Message Boards, Safety Cones and more. If you are looking for safety equipment for your high and road jobs look no further. Please call or email us with any questions or concerns you may have. Located in Lynchburg, VA, Hawkins-Graves is happy to work with our neighbors in Virginia, North Carolina, South Carolina, Tennessee, West Virginia, and Maryland, as well as nationally and internationally. Our goal is 100% customer satisfaction. We are a full Service Dealership for new and used construction equipment, parts and service serving the following areas in Virginia; Lynchburg, Roanoke, Christiansburg, Danville, Harrisonburg, Farmville, South Boston, Lexington and all surrounding areas. xaygatp Our services include sales, rental, parts, and service.