{"schemaVersion":"jobsearcher.job.v1","id":"0eaecf8175053e350da56f1e","url":"https://jobsearcher.com/jobs/0eaecf8175053e350da56f1e","canonicalUrl":"https://jobsearcher.com/jobs/0eaecf8175053e350da56f1e","title":"Technical Support Specialist","description":"Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.\nWith a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.\nWe know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.\n\nJob Title: Technical Support Specialist\nLocation: Alpharetta, Georgia\nEmployment Type: Full-time\n\nThe job\nThe Technical Support Specialist is responsible for receiving, recording, and processing all incoming communications to the Support Department. This representative provides customer support, troubleshooting, and education while assisting clients on their journey to achieve optimal health and wellness. The ideal candidate is pro-active and passionate about providing an A+ experience to all our customers, as well as an energetic problem-solver, looking for creative ways to find solutions.\n\nKey responsibilities\nWill be responsible for providing excellent customer service via diagnosis and resolution of technical, operational and implementation issues related to RIB products, supporting technologies/infrastructure.\nEscalate issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action.\nProvide technical support via telephone, email, and chat to external and internal customers.\nMust be capable of documenting technical documentation.\nParticipate in customer conference calls when necessary to manage the resolution of customer account issues.\nReproduce errors in test systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing\nDemonstrate availability within pre-defined SLA timelines to assist technical teams during critical or urgent incidents that demand immediate attention and resolution.\n\nEssential requirements\nBachelor’s degree in CS, MIS, Engineering, or equivalent work experience\nGood interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.\nAptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.\nAbility to analyze network traffic using industry-standard diagnostic tools to diagnose application stability and performance issues.\n\nDesired skills\nUnderstanding of Microsoft Azure Cloud Services and associated native components and navigation within a cloud-hosted environment.\nExperience in in Microsoft Teams, LogMeIn, Rescue, GoToConnect, Salesforce, Zendesk, Azure DevOps and RIB applications SLE, SLC and SpecLive.\nExperience using remote connection tools such as LogMeIn, Citrix GoToAssist, MS Teams or similar\n\nRIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.\nRIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.\nCome and join RIB to create the transformative technology that enables our customers to build a better world.\n\nBuilding Better Together\nAbout Us\nDriven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.\nWith a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.\nWe know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.","company":"Ribsoftware7","rawCompany":"ribsoftware7","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:58:58.951Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.\nWith a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.\nWe know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.\n\nJob Title: Technical Support Specialist\nLocation: Alpharetta, Georgia\nEmployment Type: Full-time\n\nThe job\nThe Technical Support Specialist is responsible for receiving, recording, and processing all incoming communications to the Support Department. This representative provides customer support, troubleshooting, and education while assisting clients on their journey to achieve optimal health and wellness. The ideal candidate is pro-active and passionate about providing an A+ experience to all our customers, as well as an energetic problem-solver, looking for creative ways to find solutions.\n\nKey responsibilities\nWill be responsible for providing excellent customer service via diagnosis and resolution of technical, operational and implementation issues related to RIB products, supporting technologies/infrastructure.\nEscalate issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action.\nProvide technical support via telephone, email, and chat to external and internal customers.\nMust be capable of documenting technical documentation.\nParticipate in customer conference calls when necessary to manage the resolution of customer account issues.\nReproduce errors in test systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing\nDemonstrate availability within pre-defined SLA timelines to assist technical teams during critical or urgent incidents that demand immediate attention and resolution.\n\nEssential requirements\nBachelor’s degree in CS, MIS, Engineering, or equivalent work experience\nGood interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.\nAptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.\nAbility to analyze network traffic using industry-standard diagnostic tools to diagnose application stability and performance issues.\n\nDesired skills\nUnderstanding of Microsoft Azure Cloud Services and associated native components and navigation within a cloud-hosted environment.\nExperience in in Microsoft Teams, LogMeIn, Rescue, GoToConnect, Salesforce, Zendesk, Azure DevOps and RIB applications SLE, SLC and SpecLive.\nExperience using remote connection tools such as LogMeIn, Citrix GoToAssist, MS Teams or similar\n\nRIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.\nRIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.\nCome and join RIB to create the transformative technology that enables our customers to build a better world.\n\nBuilding Better Together\nAbout Us\nDriven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.\nWith a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.\nWe know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.","datePosted":"2026-04-14T10:58:58.951Z","dateModified":"2026-04-14T10:58:58.951Z","hiringOrganization":{"@type":"Organization","name":"Ribsoftware7","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0eaecf8175053e350da56f1e"},"url":"https://jobsearcher.com/jobs/0eaecf8175053e350da56f1e"}}