{"schemaVersion":"jobsearcher.job.v1","id":"0e23fe0e74f3665ece2bc428","url":"https://jobsearcher.com/jobs/0e23fe0e74f3665ece2bc428","canonicalUrl":"https://jobsearcher.com/jobs/0e23fe0e74f3665ece2bc428","title":"Customer Support Representative","description":"PURPOSE OF THE ROLE\nThe Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.\nKEY TASKS AND RESPONSIBILTIES\nWork with Customer Support Manager to set goals and objectives\nHandle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries\nProvide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups\nEnter data accurately and timely into industry software\nAdheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence\nEnsure that customer service performance standards and guarantees are met\nUtilize various company databases to access member information\nAbide by all rules, regulations and policies set forth by SCL\nAssist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director\nQUALIFICATIONS\nHigh school diploma or equivalent; college degree preferred\nCustomer service and inbound call center experience required\nPharmacy Technician certification helpful\nPROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES\nProficient in Microsoft Office suite and industry related software programs\nProven ability to build relationships; must be service oriented\nExcellent verbal and written communication skills, internally and externally\nPharmacy and/or Healthcare experience preferred, especially in a call center setting\nDemonstrated ability to analyze situations and resolve issues in a timely manner\nAble to work independently and collaboratively with other SCL personnel\nBilingual in Spanish/English advantageous\nMust be able to work flexible hours pursuant with industry demand\nHigh attention to detail and able to work in a fast-paced environment\n\nIN-OFFICE POSITION\n\nMon-Fri 9AM - 6PM with an occasional Saturday.","company":"Script Care","rawCompany":"script care","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-05-15T13:18:19.964Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"PURPOSE OF THE ROLE\nThe Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.\nKEY TASKS AND RESPONSIBILTIES\nWork with Customer Support Manager to set goals and objectives\nHandle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries\nProvide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups\nEnter data accurately and timely into industry software\nAdheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence\nEnsure that customer service performance standards and guarantees are met\nUtilize various company databases to access member information\nAbide by all rules, regulations and policies set forth by SCL\nAssist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director\nQUALIFICATIONS\nHigh school diploma or equivalent; college degree preferred\nCustomer service and inbound call center experience required\nPharmacy Technician certification helpful\nPROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES\nProficient in Microsoft Office suite and industry related software programs\nProven ability to build relationships; must be service oriented\nExcellent verbal and written communication skills, internally and externally\nPharmacy and/or Healthcare experience preferred, especially in a call center setting\nDemonstrated ability to analyze situations and resolve issues in a timely manner\nAble to work independently and collaboratively with other SCL personnel\nBilingual in Spanish/English advantageous\nMust be able to work flexible hours pursuant with industry demand\nHigh attention to detail and able to work in a fast-paced environment\n\nIN-OFFICE POSITION\n\nMon-Fri 9AM - 6PM with an occasional Saturday.","datePosted":"2026-05-15T13:18:19.964Z","dateModified":"2026-05-15T13:18:19.964Z","hiringOrganization":{"@type":"Organization","name":"Script Care","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0e23fe0e74f3665ece2bc428"},"url":"https://jobsearcher.com/jobs/0e23fe0e74f3665ece2bc428"}}