{"schemaVersion":"jobsearcher.job.v1","id":"0e2190a41f83d6a3d8a18ea8","url":"https://jobsearcher.com/jobs/0e2190a41f83d6a3d8a18ea8","canonicalUrl":"https://jobsearcher.com/jobs/0e2190a41f83d6a3d8a18ea8","title":"End User Technical Support","description":"Financial Services\nColumbus OH- HYBRID\nNeeded ASAP\nDirect Hire\nMust work on W2\nNo C2C\nEnd User IT Support\nWhat You'll Do:\nAdminister end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).\nInvestigate user problems and identify their source; determine possible solutions; test and implement solutions.\nInstall, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.\nPerform and/or oversee software and application installation and upgrades.\nMaintain site licenses for department/organization.\nPlan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.\nTroubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.\nDevelop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.\nMaintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.\nServe as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.\nDeliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.\nManage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.\nMaintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.\nCreate and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.\nProvide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.\nOther duties as assigned.\nWhat You'll Need:\nAssociate's degree in Information Technology, Computer Science, or equivalent IT certification required\n1-2 years of hands-on IT support experience in a business environment\nAdvanced proficiency with Windows 10/11 administration, configuration, and troubleshooting\nExpert-level knowledge of Microsoft Office Suite with ability to train and support end users\nWorking knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration\nStrong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices\nExperience with or willingness to learn AI tools and emerging technologies\nExceptional customer service skills with ability to communicate technical concepts to non-technical users\nStrong analytical and problem-solving abilities with systematic approach to issue resolution\nProven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment\nPatient, empathetic approach when assisting users with varying technical skill levels\nPay: From $55,000.00 per year\nBenefits:\nFlexible schedule\nWork Location: Hybrid remote in Columbus, OH 43268","company":"Centralpointpartners","rawCompany":"centralpointpartners","city":"Columbus","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:14:53.876Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User Technical Support","description":"Financial Services\nColumbus OH- HYBRID\nNeeded ASAP\nDirect Hire\nMust work on W2\nNo C2C\nEnd User IT Support\nWhat You'll Do:\nAdminister end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).\nInvestigate user problems and identify their source; determine possible solutions; test and implement solutions.\nInstall, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.\nPerform and/or oversee software and application installation and upgrades.\nMaintain site licenses for department/organization.\nPlan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.\nTroubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.\nDevelop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.\nMaintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.\nServe as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.\nDeliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.\nManage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.\nMaintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.\nCreate and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.\nProvide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.\nOther duties as assigned.\nWhat You'll Need:\nAssociate's degree in Information Technology, Computer Science, or equivalent IT certification required\n1-2 years of hands-on IT support experience in a business environment\nAdvanced proficiency with Windows 10/11 administration, configuration, and troubleshooting\nExpert-level knowledge of Microsoft Office Suite with ability to train and support end users\nWorking knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration\nStrong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices\nExperience with or willingness to learn AI tools and emerging technologies\nExceptional customer service skills with ability to communicate technical concepts to non-technical users\nStrong analytical and problem-solving abilities with systematic approach to issue resolution\nProven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment\nPatient, empathetic approach when assisting users with varying technical skill levels\nPay: From $55,000.00 per year\nBenefits:\nFlexible schedule\nWork Location: Hybrid remote in Columbus, OH 43268","datePosted":"2026-08-04T00:14:53.876Z","dateModified":"2026-08-04T00:14:53.876Z","hiringOrganization":{"@type":"Organization","name":"Centralpointpartners","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0e2190a41f83d6a3d8a18ea8"},"url":"https://jobsearcher.com/jobs/0e2190a41f83d6a3d8a18ea8"}}