{"schemaVersion":"jobsearcher.job.v1","id":"0df89162cfb78c604e1718e9","url":"https://jobsearcher.com/jobs/0df89162cfb78c604e1718e9","canonicalUrl":"https://jobsearcher.com/jobs/0df89162cfb78c604e1718e9","title":"IT Help Desk Technician","description":"Location: Munster, IN\nOnsite\nFull Time\nOperates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications\nAssists end-users/customers in resolving their IT issues accurately and promptly\nTakes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests\nInteracts with the end-user to resolve the user's technical issues\nRemotely accesses the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own\nTroubleshoots network connectivity issues, working with remote employees on a corporate network\nDevelops and sustains a productive customer relationship, making the customer and their needs a primary focus\nMay escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own\nProvides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem\nSupports users by performing system tests and updates after they complete their troubleshooting and necessary repairs\nSupports department-wide operations by supporting the creation, editing, and maintenance of IT documents\nJob Type: Full-time\nPay: $43,000.00 - $45,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nExperience:\nWindows: 5 years (Required)\nHelpdesk Support: 5 years (Required)\niOS: 1 year (Preferred)\nAbility to Commute:\nMunster, IN 46321 (Required)\nWork Location: In person","company":"Elevance Systems","rawCompany":"elevance systems","city":"Killarney","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:24:04.550Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Help Desk Technician","description":"Location: Munster, IN\nOnsite\nFull Time\nOperates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications\nAssists end-users/customers in resolving their IT issues accurately and promptly\nTakes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests\nInteracts with the end-user to resolve the user's technical issues\nRemotely accesses the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own\nTroubleshoots network connectivity issues, working with remote employees on a corporate network\nDevelops and sustains a productive customer relationship, making the customer and their needs a primary focus\nMay escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own\nProvides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem\nSupports users by performing system tests and updates after they complete their troubleshooting and necessary repairs\nSupports department-wide operations by supporting the creation, editing, and maintenance of IT documents\nJob Type: Full-time\nPay: $43,000.00 - $45,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nExperience:\nWindows: 5 years (Required)\nHelpdesk Support: 5 years (Required)\niOS: 1 year (Preferred)\nAbility to Commute:\nMunster, IN 46321 (Required)\nWork Location: In person","datePosted":"2026-08-04T00:24:04.550Z","dateModified":"2026-08-04T00:24:04.550Z","hiringOrganization":{"@type":"Organization","name":"Elevance Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Killarney","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0df89162cfb78c604e1718e9"},"url":"https://jobsearcher.com/jobs/0df89162cfb78c604e1718e9"}}