{"schemaVersion":"jobsearcher.job.v1","id":"0de9e67ca8d744e48c975ea0","url":"https://jobsearcher.com/jobs/0de9e67ca8d744e48c975ea0","canonicalUrl":"https://jobsearcher.com/jobs/0de9e67ca8d744e48c975ea0","title":"Technical Support Specialist","description":"Position Summary\r\nIdeal Software Systems is seeking a customer-focused and technically skilled Technical Support Specialist to join our Customer Support team. This role serves as a primary point of contact for customers after implementation, providing technical assistance, troubleshooting, training, and ongoing support to ensure customers maximize the value of their software and hardware solutions. The Technical Support Specialist works directly with customers via phone, email, remote support sessions, and ticketing systems to diagnose issues, resolve technical problems, answer operational questions, and deliver an exceptional support experience. This position combines technical troubleshooting, customer service, product expertise, and problem-solving to help customers maintain efficient business operations. The ideal candidate enjoys helping others, solving technical challenges, building customer relationships, and working collaboratively with internal teams to drive successful customer outcomes.\r\nWhy Join Ideal?\r\nWork with industry-leading software and payment technologies\r\nDevelop expertise in business operations, software systems, and payment processing\r\nCollaborate with customers across North America\r\nGain experience in customer success, technical support, and software operations\r\nAdvance into senior support, training, implementation, customer success, or leadership roles\r\nKey Responsibilities\r\nCustomer Support\r\nProvide professional and timely support via phone, email, chat, and remote assistance tools.\r\nTroubleshoot software, hardware, payment processing, and operational issues.\r\nDocument customer interactions, troubleshooting steps, and resolutions within support systems.\r\nManage support tickets to ensure timely response and resolution.\r\nTechnical Troubleshooting\r\nDiagnose and resolve software configuration issues.\r\nAssist customers with system setup, configuration changes, and operational workflows.\r\nTroubleshoot network connectivity, workstation, peripheral, and payment device issues.\r\nEscalate complex issues to senior technical resources when appropriate.\r\nCustomer Education\r\nGuide customers through system functionality and best practices.\r\nProvide refresher training and operational assistance.\r\nAssist customers with new features, upgrades, and software enhancements.\r\nCreate and maintain customer-facing documentation and knowledge base content.\r\nCase Management\r\nPrioritize and manage multiple support requests simultaneously.\r\nTrack issue resolution progress and maintain customer communication.\r\nEnsure accurate documentation of customer issues and resolutions.\r\nIdentify recurring issues and recommend process improvements.\r\nTeam Collaboration\r\nPartner with Implementation, Development, Product, and Operations teams to resolve customer issues.\r\nParticipate in product testing and feedback initiatives.\r\nShare knowledge and best practices across support teams.\r\nContribute to continuous improvement of support processes and customer satisfaction initiatives.\r\nRequired Qualifications\r\nExcellent verbal and written communication skills\r\nStrong troubleshooting and problem-solving abilities\r\nCustomer service or customer support experience\r\nWorking knowledge of Windows operating systems\r\nBasic networking knowledge including TCP/IP, LAN/WAN, and wireless networking\r\nAbility to manage multiple priorities in a fast-paced environment\r\nStrong organizational and documentation skills\r\nPreferred Qualifications\r\nExperience supporting software applications\r\nExperience in a call center or technical support environment\r\nFamiliarity with POS systems or payment processing technologies\r\nKnowledge of SQL or database concepts\r\nExperience using CRM, ticketing, or help desk systems\r\nAssociate or Bachelor's degree in Information Technology, Business, or related field\r\nJ-18808-Ljbffr","company":"Ideal Software Systems","rawCompany":"ideal software systems","city":"Meridian","state":"MS","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:34:41.472Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Position Summary\r\nIdeal Software Systems is seeking a customer-focused and technically skilled Technical Support Specialist to join our Customer Support team. This role serves as a primary point of contact for customers after implementation, providing technical assistance, troubleshooting, training, and ongoing support to ensure customers maximize the value of their software and hardware solutions. The Technical Support Specialist works directly with customers via phone, email, remote support sessions, and ticketing systems to diagnose issues, resolve technical problems, answer operational questions, and deliver an exceptional support experience. This position combines technical troubleshooting, customer service, product expertise, and problem-solving to help customers maintain efficient business operations. The ideal candidate enjoys helping others, solving technical challenges, building customer relationships, and working collaboratively with internal teams to drive successful customer outcomes.\r\nWhy Join Ideal?\r\nWork with industry-leading software and payment technologies\r\nDevelop expertise in business operations, software systems, and payment processing\r\nCollaborate with customers across North America\r\nGain experience in customer success, technical support, and software operations\r\nAdvance into senior support, training, implementation, customer success, or leadership roles\r\nKey Responsibilities\r\nCustomer Support\r\nProvide professional and timely support via phone, email, chat, and remote assistance tools.\r\nTroubleshoot software, hardware, payment processing, and operational issues.\r\nDocument customer interactions, troubleshooting steps, and resolutions within support systems.\r\nManage support tickets to ensure timely response and resolution.\r\nTechnical Troubleshooting\r\nDiagnose and resolve software configuration issues.\r\nAssist customers with system setup, configuration changes, and operational workflows.\r\nTroubleshoot network connectivity, workstation, peripheral, and payment device issues.\r\nEscalate complex issues to senior technical resources when appropriate.\r\nCustomer Education\r\nGuide customers through system functionality and best practices.\r\nProvide refresher training and operational assistance.\r\nAssist customers with new features, upgrades, and software enhancements.\r\nCreate and maintain customer-facing documentation and knowledge base content.\r\nCase Management\r\nPrioritize and manage multiple support requests simultaneously.\r\nTrack issue resolution progress and maintain customer communication.\r\nEnsure accurate documentation of customer issues and resolutions.\r\nIdentify recurring issues and recommend process improvements.\r\nTeam Collaboration\r\nPartner with Implementation, Development, Product, and Operations teams to resolve customer issues.\r\nParticipate in product testing and feedback initiatives.\r\nShare knowledge and best practices across support teams.\r\nContribute to continuous improvement of support processes and customer satisfaction initiatives.\r\nRequired Qualifications\r\nExcellent verbal and written communication skills\r\nStrong troubleshooting and problem-solving abilities\r\nCustomer service or customer support experience\r\nWorking knowledge of Windows operating systems\r\nBasic networking knowledge including TCP/IP, LAN/WAN, and wireless networking\r\nAbility to manage multiple priorities in a fast-paced environment\r\nStrong organizational and documentation skills\r\nPreferred Qualifications\r\nExperience supporting software applications\r\nExperience in a call center or technical support environment\r\nFamiliarity with POS systems or payment processing technologies\r\nKnowledge of SQL or database concepts\r\nExperience using CRM, ticketing, or help desk systems\r\nAssociate or Bachelor's degree in Information Technology, Business, or related field\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:34:41.472Z","dateModified":"2026-07-04T02:34:41.472Z","hiringOrganization":{"@type":"Organization","name":"Ideal Software Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Meridian","addressRegion":"MS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0de9e67ca8d744e48c975ea0"},"url":"https://jobsearcher.com/jobs/0de9e67ca8d744e48c975ea0"}}