Client Care Advocate 1

Client Care Advocate 1This position can be in either our Des Moines, IA or Batesville, IN office.Hourly Rate: Des Moines - $19.54 per hour + overtime with a $500 sign-on bonusHourly Rate: Batesville - $17.58 per hour + overtime with a $500 sign-on bonusPosition Overview:This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.Responsibilities:Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experienceRespond to detailed inquiries regarding insurance products, policy features, and account activityInvestigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standardsTranslate complex information into clear, easy-to-understand explanations for customers and agentsAccurately document all interactions in internal systems to ensure complete and compliant recordsServe as a primary point of contact for assigned agents, accounts, or regionsSupport operational and technical inquiries from clients and distribution partnersIdentify recurring issues and proactively escalate or help drive solutionsHandle sensitive customer information with a high level of care and in compliance with privacy regulationsParticipate in team meetings, training sessions, and continuous improvement initiativesEffectively manage call volume while maintaining strong service quality and attention to detailCommunicate clearly and professionally, including in more complex or sensitive situationsWork toward resolving customer inquiries during the first interaction whenever possibleMaintain accurate, thorough, and timely documentationDemonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleaguesQualifications:High school diploma or GED1+ year of customer service experience (call center or high-volume environment preferred)Strong computer skills with the ability to navigate multiple systems simultaneouslyClear and professional communication skillsInsurance or financial services experience a plusExperience working in a structured, metrics-driven environmentStrong attention to detail and ability to follow regulated processesAbility to remain composed and solution-oriented in challenging situationsCompensation & Benefits:$500 sign-on bonus paid at the completion of trainingHybrid work schedule (following training period)Full IT equipment providedFree lunch and parkingHealth coverage (employee + children, based on salary band)401(k) with company match and equity opportunitiesAnnual bonus eligibilityPaid time off, sick time, and company holidaysTuition, adoption, and lifestyle reimbursement programsClear opportunities for internal mobility and career growthKKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.