{"schemaVersion":"jobsearcher.job.v1","id":"0dc2d0b4e4f52675b4145376","url":"https://jobsearcher.com/jobs/0dc2d0b4e4f52675b4145376","canonicalUrl":"https://jobsearcher.com/jobs/0dc2d0b4e4f52675b4145376","title":"Technical Support Engineer (Branch Engineer)","description":"GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.\n\nWe believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.\n\nAs a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.\n\nAbout the Position:\n\nAs a Branch Engineer, you will be responsible for all onsite support. Your main objective is to ensure that you are timely in arriving onsite, coordinating with Dispatchers when you will be late to sites, resolving user issues onsite in a timely manner, and escalating issues that you are unable to resolve to remote teams to review. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Branch Engineer, you will be visiting clients onsite as required and will be one of the main points of contact for any IT needs.\n\nAdditional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will be a full-time onsite position for one of our Indianapolis clients located in downtown Indianapolis. It will require some out of state/ overnight travel.\n\nPrimary Responsibilities:\n\nAct as a credible onsite resource for remote teams to resolve issues\nPrimary contact for CSE clients that are assigned to you for technical issues\nRepair, Warranty, and deploy workstations for clients\nDiagnosing and resolving network related issues for clients\nIdentify and report possible opportunities to account management for hardware and software upgrades or gaps\nHelp maintain and write documentation for clients when necessary\nParticipate in an On-Call rotation for after hours\nAfter-Hours responsibilities may include installation, configuration of server room hardware (eg. Switches, Firewalls, UPS devices)\nTroubleshoot and resolve remote tickets when on-site work is not available\n\nRequirements:\n\nOccasional physical requirement to twist, stretch, and lift over 50 lbs.\nReliable transportation and valid driver’s license.\nAfter-Hours work will be required for critical outages, projects, and on-call rotation.\n2 or more years of experience troubleshooting and working with the following systems\nDesktop systems up to Windows 11\nServer systems up to Server 2022\nOffice365 or Online Exchange 2019\nAny brand of Modern (2019) Network equipment\n2 or more years of experience with network design, maintenance and installation\nExperience troubleshooting Network Cabling\nMounting Network Hardware into Communication Racks or Mounting Wireless Aps\nMaintaining Network Infrastructure\nApplication support\nMicrosoft Teams conference Rooms\nOffice Suite\nAdobe\nExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills\nStrong documentation skills\nAbility to conduct research into a wide range of computing issues is required\nAbility to present ideas in a user-friendly, business-friendly manner\nWorking knowledge of a range of diagnostic utilities\nExcellent communication skills, both written and verbal\nValid Driver’s License\n\nDesirable Skills:\n\nExperience with Server Administration\nActive Directory Management\nGPO maintenance and setup\nIn-depth understanding of Zebra printers\nProficient level of understanding with Powershell/CMD\n\nValues:\n\nGadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.\nOur team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.\n\nAt GadellNet, we live and celebrate our three core values:\n\nMake an Impact\n\n100% Responsibility 0% Excuses\n\nGrow or Die\n\nBenefits:\n\nGadellNet also offers the following benefits:\n\nHealth, vision, and dental insurance.\n\nPaid time off, including parental leave and volunteer time.\n\nFlexible work environment.\n\nAccess to mental health services.\n\nEmployee matching donation program.\n\n401k and employer matching.\n\nEligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.\n\nIf this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!\n\n#IND","company":"Gadellnet","rawCompany":"gadellnet","city":"Indianapolis","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:54:16.560Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (Branch Engineer)","description":"GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.\n\nWe believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.\n\nAs a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.\n\nAbout the Position:\n\nAs a Branch Engineer, you will be responsible for all onsite support. Your main objective is to ensure that you are timely in arriving onsite, coordinating with Dispatchers when you will be late to sites, resolving user issues onsite in a timely manner, and escalating issues that you are unable to resolve to remote teams to review. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Branch Engineer, you will be visiting clients onsite as required and will be one of the main points of contact for any IT needs.\n\nAdditional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will be a full-time onsite position for one of our Indianapolis clients located in downtown Indianapolis. It will require some out of state/ overnight travel.\n\nPrimary Responsibilities:\n\nAct as a credible onsite resource for remote teams to resolve issues\nPrimary contact for CSE clients that are assigned to you for technical issues\nRepair, Warranty, and deploy workstations for clients\nDiagnosing and resolving network related issues for clients\nIdentify and report possible opportunities to account management for hardware and software upgrades or gaps\nHelp maintain and write documentation for clients when necessary\nParticipate in an On-Call rotation for after hours\nAfter-Hours responsibilities may include installation, configuration of server room hardware (eg. Switches, Firewalls, UPS devices)\nTroubleshoot and resolve remote tickets when on-site work is not available\n\nRequirements:\n\nOccasional physical requirement to twist, stretch, and lift over 50 lbs.\nReliable transportation and valid driver’s license.\nAfter-Hours work will be required for critical outages, projects, and on-call rotation.\n2 or more years of experience troubleshooting and working with the following systems\nDesktop systems up to Windows 11\nServer systems up to Server 2022\nOffice365 or Online Exchange 2019\nAny brand of Modern (2019) Network equipment\n2 or more years of experience with network design, maintenance and installation\nExperience troubleshooting Network Cabling\nMounting Network Hardware into Communication Racks or Mounting Wireless Aps\nMaintaining Network Infrastructure\nApplication support\nMicrosoft Teams conference Rooms\nOffice Suite\nAdobe\nExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills\nStrong documentation skills\nAbility to conduct research into a wide range of computing issues is required\nAbility to present ideas in a user-friendly, business-friendly manner\nWorking knowledge of a range of diagnostic utilities\nExcellent communication skills, both written and verbal\nValid Driver’s License\n\nDesirable Skills:\n\nExperience with Server Administration\nActive Directory Management\nGPO maintenance and setup\nIn-depth understanding of Zebra printers\nProficient level of understanding with Powershell/CMD\n\nValues:\n\nGadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.\nOur team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.\n\nAt GadellNet, we live and celebrate our three core values:\n\nMake an Impact\n\n100% Responsibility 0% Excuses\n\nGrow or Die\n\nBenefits:\n\nGadellNet also offers the following benefits:\n\nHealth, vision, and dental insurance.\n\nPaid time off, including parental leave and volunteer time.\n\nFlexible work environment.\n\nAccess to mental health services.\n\nEmployee matching donation program.\n\n401k and employer matching.\n\nEligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.\n\nIf this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!\n\n#IND","datePosted":"2026-07-27T13:54:16.560Z","dateModified":"2026-07-27T13:54:16.560Z","hiringOrganization":{"@type":"Organization","name":"Gadellnet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indianapolis","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0dc2d0b4e4f52675b4145376"},"url":"https://jobsearcher.com/jobs/0dc2d0b4e4f52675b4145376"}}