{"schemaVersion":"jobsearcher.job.v1","id":"0dbca5f847640eb9fd58dc97","url":"https://jobsearcher.com/jobs/0dbca5f847640eb9fd58dc97","canonicalUrl":"https://jobsearcher.com/jobs/0dbca5f847640eb9fd58dc97","title":"Client Experience Coordinator","description":"OPTIMAL PERFORMANCE\nClient Experience Coordinator\n\nABOUT US\n\nAt Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.\n\nOur environment blends:\nPerformance coaching & personal training\nNutrition & Lifestyle coaching\nOptimal Recovery & Contrast Therapy\n\nWe serve athletes and busy professionals who value results, consistency, and a premium experience.\nEvery interaction matters — and the client experience is everything.\n\nTHE ROLE\nAs a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.\n\nThis role is not just administrative. You will:\nSet the tone for the environment.\nEnsure seamless operations.\nLead systems that deliver a consistent, high-level experience every time.\n\nPosition Type:\nPart-time\nFull-time\nPart-time with opportunity to grow into full-time\nPay starts at $15-19 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.\n\nWHAT YOU’LL DO:\nDeliver a Premium Client Experience:\nGreet every client with energy, professionalism, and warmth.\nLearn client names, preferences, and goals.\nCreate an environment where clients feel welcomed, valued, and taken care of.\nMaintain a calm, organized, and elevated front-of-house presence.\nOwn the Optimal Recovery Experience:\nGuide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge)\nEnsure clients understand:\nTheir session type (30 vs 60 min)\nBasic protocol flow\nLocker room and shower expectations\nManage room scheduling and flow to ensure sessions run on time\nOversee room turnover between sessions, including:\nCleanliness and sanitation\nResetting supplies (towels, water, etc.)\nEnsuring rooms are fully prepared for the next client\n\nThis role ensures every recovery session feels intentional, clean, and premium.\n\nLead Systems & Organization:\nHelp build and refine systems that improve:\nClient flow\nScheduling efficiency\nCheck-in/check-out experience\nMaintain accurate client records and visit logs.\nManage scheduling, bookings, and account updates.\nProcess payments and memberships.\n\nSupport Daily Operations:\nAnswer phones, texts, and client inquiries with professionalism.\nAssist with tours and onboarding new clients.\nPrepare spaces for training sessions or recovery use.\nSupport team members and leadership as needed.\n\nSupport Growth & Community:\nAssist with client communication and retention efforts.\nSupport social media or marketing initiatives as needed.\nHelp create a positive, team-first culture.\n\nWHO YOU ARE\nYou are organized, personable, and take pride in creating an exceptional experience.\n\nYou:\nBring positive energy and professionalism to every interaction.\nAre highly organized and detail-oriented.\nTake ownership of your role and environment.\nAnticipate needs before they arise.\nCommunicate clearly and confidently.\nThrive in a fast-paced, team environment.\nCare about delivering a high-level client experience consistently.\n\nREQUIREMENTS:\nPrior experience in customer service, hospitality, or front desk roles.\nStrong communication (written and verbal).\nExcellent organizational and time management skills.\nComfortable with scheduling systems and basic technology.\nAbility to multitask and stay composed under pressure.\nTeam-oriented mindset.\n\nBONUS (NOT REQUIRED, BUT A PLUS):\nExperience in fitness, wellness, or recovery environments.\nFamiliarity with booking software or CRM systems.\nInterest in health, fitness, or client experience systems.\nExperience supporting social media or marketing.\n\nWHY OPTIMAL PERFORMANCE:\nBe part of a high-performing, growth-focused team.\nPlay a key role in shaping the client experience and brand standard.\nOpportunity to grow into operations, management, or leadership roles.\nWork in an environment focused on health, performance, and impact.\n\nOUR STANDARD\nWe don’t aim for “good service.”\n\nWe aim for:\nSeamless experiences.\nClean, organized environments.\nClients who feel known and valued.\nConsistency at a high level.\n\nAPPLY IF…\n\nYou want to:\nBe the person who sets the tone for the entire client experience.\nTake ownership of systems, organization, and flow.\nBe part of a team that values excellence and consistency.\nHelp create an environment where clients want to come back.\n\nAbout Optimal Performance:\n\nAt Optimal Performance, we individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle. We are more than a gym. We are a coaching and recovery system built to support real, sustainable results. Our services combine: - Strength and performance coaching - Nutrition and lifestyle guidance - Optimal Recovery We work with athletes and busy professionals who want to improve their health, energy, and confidence in a way that fits their real life. We don’t believe in quick fixes. We believe in systems, consistency, and long-term results.","company":"Optimal Performance","rawCompany":"optimal performance","city":"Marienthal","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:25:19.654Z","occupations":[{"code":"11-9179.01","title":"Fitness and Wellness Coordinators","slug":"fitness-and-wellness-coordinators"},{"code":"39-9031.00","title":"Exercise Trainers and Group Fitness Instructors","slug":"exercise-trainers-and-group-fitness-instructors"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"713940","title":"Fitness and Recreational Sports Centers","slug":"fitness-and-recreational-sports-centers"},{"code":"812199","title":"Other Personal Care Services","slug":"other-personal-care-services"},{"code":"621399","title":"Offices of All Other Miscellaneous Health Practitioners","slug":"offices-of-all-other-miscellaneous-health-practitioners"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience Coordinator","description":"OPTIMAL PERFORMANCE\nClient Experience Coordinator\n\nABOUT US\n\nAt Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.\n\nOur environment blends:\nPerformance coaching & personal training\nNutrition & Lifestyle coaching\nOptimal Recovery & Contrast Therapy\n\nWe serve athletes and busy professionals who value results, consistency, and a premium experience.\nEvery interaction matters — and the client experience is everything.\n\nTHE ROLE\nAs a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.\n\nThis role is not just administrative. You will:\nSet the tone for the environment.\nEnsure seamless operations.\nLead systems that deliver a consistent, high-level experience every time.\n\nPosition Type:\nPart-time\nFull-time\nPart-time with opportunity to grow into full-time\nPay starts at $15-19 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.\n\nWHAT YOU’LL DO:\nDeliver a Premium Client Experience:\nGreet every client with energy, professionalism, and warmth.\nLearn client names, preferences, and goals.\nCreate an environment where clients feel welcomed, valued, and taken care of.\nMaintain a calm, organized, and elevated front-of-house presence.\nOwn the Optimal Recovery Experience:\nGuide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge)\nEnsure clients understand:\nTheir session type (30 vs 60 min)\nBasic protocol flow\nLocker room and shower expectations\nManage room scheduling and flow to ensure sessions run on time\nOversee room turnover between sessions, including:\nCleanliness and sanitation\nResetting supplies (towels, water, etc.)\nEnsuring rooms are fully prepared for the next client\n\nThis role ensures every recovery session feels intentional, clean, and premium.\n\nLead Systems & Organization:\nHelp build and refine systems that improve:\nClient flow\nScheduling efficiency\nCheck-in/check-out experience\nMaintain accurate client records and visit logs.\nManage scheduling, bookings, and account updates.\nProcess payments and memberships.\n\nSupport Daily Operations:\nAnswer phones, texts, and client inquiries with professionalism.\nAssist with tours and onboarding new clients.\nPrepare spaces for training sessions or recovery use.\nSupport team members and leadership as needed.\n\nSupport Growth & Community:\nAssist with client communication and retention efforts.\nSupport social media or marketing initiatives as needed.\nHelp create a positive, team-first culture.\n\nWHO YOU ARE\nYou are organized, personable, and take pride in creating an exceptional experience.\n\nYou:\nBring positive energy and professionalism to every interaction.\nAre highly organized and detail-oriented.\nTake ownership of your role and environment.\nAnticipate needs before they arise.\nCommunicate clearly and confidently.\nThrive in a fast-paced, team environment.\nCare about delivering a high-level client experience consistently.\n\nREQUIREMENTS:\nPrior experience in customer service, hospitality, or front desk roles.\nStrong communication (written and verbal).\nExcellent organizational and time management skills.\nComfortable with scheduling systems and basic technology.\nAbility to multitask and stay composed under pressure.\nTeam-oriented mindset.\n\nBONUS (NOT REQUIRED, BUT A PLUS):\nExperience in fitness, wellness, or recovery environments.\nFamiliarity with booking software or CRM systems.\nInterest in health, fitness, or client experience systems.\nExperience supporting social media or marketing.\n\nWHY OPTIMAL PERFORMANCE:\nBe part of a high-performing, growth-focused team.\nPlay a key role in shaping the client experience and brand standard.\nOpportunity to grow into operations, management, or leadership roles.\nWork in an environment focused on health, performance, and impact.\n\nOUR STANDARD\nWe don’t aim for “good service.”\n\nWe aim for:\nSeamless experiences.\nClean, organized environments.\nClients who feel known and valued.\nConsistency at a high level.\n\nAPPLY IF…\n\nYou want to:\nBe the person who sets the tone for the entire client experience.\nTake ownership of systems, organization, and flow.\nBe part of a team that values excellence and consistency.\nHelp create an environment where clients want to come back.\n\nAbout Optimal Performance:\n\nAt Optimal Performance, we individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle. We are more than a gym. We are a coaching and recovery system built to support real, sustainable results. Our services combine: - Strength and performance coaching - Nutrition and lifestyle guidance - Optimal Recovery We work with athletes and busy professionals who want to improve their health, energy, and confidence in a way that fits their real life. We don’t believe in quick fixes. We believe in systems, consistency, and long-term results.","datePosted":"2026-04-14T11:25:19.654Z","dateModified":"2026-04-14T11:25:19.654Z","hiringOrganization":{"@type":"Organization","name":"Optimal Performance","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0dbca5f847640eb9fd58dc97"},"url":"https://jobsearcher.com/jobs/0dbca5f847640eb9fd58dc97"}}