{"schemaVersion":"jobsearcher.job.v1","id":"0db7754e3d7c40c6d4aedbfd","url":"https://jobsearcher.com/jobs/0db7754e3d7c40c6d4aedbfd","canonicalUrl":"https://jobsearcher.com/jobs/0db7754e3d7c40c6d4aedbfd","title":"Desktop Support Engineer","description":"Job Title: Computing Support Analyst\nIndustry: Higher Education / University IT Services\nLocation: 450 Jane Stanford Way, Stanford, CA 94305 (Onsite 100%)\nDuration: 04-May-2026 to 30-Apr-2027 (12 months) – W2 Contract\nSchedule: 9 hours per day, M-F 8-5pm\nPosition Overview\nThe Planet Group is seeking a skilled and customer-focused Computing Support Analyst. In this role, you will provide hands-on and remote technical support, troubleshoot hardware, software, and connectivity issues, and ensure a smooth end-user technology experience. Ideal for a proactive problem-solver who thrives in a fast-paced, collaborative environment and is passionate about delivering excellent client support.\nWorking Conditions:\nThis is a contract position for 1 year-term with the potential for extension based on departmental needs and performance.\nThis is an on-site role (5 days/week) for Main Campus & Redwood City Campus.\nThe typical work schedule is Monday to Friday, 8 AM to 5 PM PT, but may occasionally require extended hours, weekends, and on-call rotation.\nOccasionally: lifting, carrying, pushing, or pulling objects weighing 21-40 pounds.\nMust have:\nAssociate's degree with 2+ years of relevant experience, or a combination of education and relevant experience.\nProficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.\nExperience with mobile device operating systems, including iOS and Android.\nExperience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar.\nGood to have:\nCertifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices.\nDuties include:\nDeliver expert IT support to clients via multiple channels (in-person, phone, email and chats) ensuring prompt resolution and minimal downtime.\nTroubleshoot and resolve complex technical problems with Windows, Mac, networks, software, and hardware.\nUtilize logs and diagnostic tools to troubleshoot and identify root causes of technical issues, and capture trends to inform proactive support and improvement initiatives.\nCoordinate the delivery of peripherals and accessories to clients.\nRespond to and manage ticket updates through a service management tool (ServiceNow).\nPerform administrative tasks, such as attending meetings and completing specified duties.\nAnalyze and report on technical issues and trends, providing insights to improve service delivery and client experience.\nProactively identify opportunities to enhance client experience and create proposed solutions/recommendations to leadership.\nCollaborate with stakeholders and vendors on projects, testing new technologies and implementing solutions. Projects include, but not limited to:\nNetwork Upgrades: Assist with physical switch installs, cable management, and testing connectivity during infrastructure refreshes.\nDesk Moves: Handle the logistics of moving hardware, setting up workstations, and ensuring everything is plugged in and working on day one.\nTesting: Help the team test new software or hardware before we roll it out to the whole organization.\nStay up to date with IT standards, applying this knowledge to provide informed support and guidance.\nContribute to the development and maintenance of a knowledge base (internal wikis), including troubleshooting guides and FAQs, so the next person doesn't have to reinvent the wheel.\nRequirements:\nEducation & Experience: Associate degree with 2+ years of relevant experience, or a combination of education and relevant experience.\nCertifications and Licenses: Certifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices.\nProficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.\nExperience with mobile device operating systems, including iOS and Android.\nStrong research and analytical skills, with experience in troubleshooting and resolving complex technical issues.\nApply a deep understanding of IT architecture and security best practices to provide high-level technical consultation.\nExcellent problem-solving, communication, and customer care skills, with the ability to work independently and collaboratively as part of a team.\nAbility to work independently and collaboratively as part of a team\nExperience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar.\nAdminister and troubleshoot Mobile Device Management (MDM) solutions (Jamf, Intune) to ensure device compliance and automated software delivery.\nSupport and maintain enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health.\nManage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo.\nInterpersonal Skills: Collaborate effectively with colleagues, clients, and external organizations to achieve common goals.\nCulture of Safety: Demonstrate a commitment to personal responsibility and safety, communicate concerns, and promote safe behaviors based on training and lessons learned.\nPay: Up to $37.93 per hour\nWork Location: Hybrid remote in Stanford, CA 94305","company":"Planet Group","rawCompany":"planet group","city":"Stanford","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T17:09:42.724Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Job Title: Computing Support Analyst\nIndustry: Higher Education / University IT Services\nLocation: 450 Jane Stanford Way, Stanford, CA 94305 (Onsite 100%)\nDuration: 04-May-2026 to 30-Apr-2027 (12 months) – W2 Contract\nSchedule: 9 hours per day, M-F 8-5pm\nPosition Overview\nThe Planet Group is seeking a skilled and customer-focused Computing Support Analyst. In this role, you will provide hands-on and remote technical support, troubleshoot hardware, software, and connectivity issues, and ensure a smooth end-user technology experience. Ideal for a proactive problem-solver who thrives in a fast-paced, collaborative environment and is passionate about delivering excellent client support.\nWorking Conditions:\nThis is a contract position for 1 year-term with the potential for extension based on departmental needs and performance.\nThis is an on-site role (5 days/week) for Main Campus & Redwood City Campus.\nThe typical work schedule is Monday to Friday, 8 AM to 5 PM PT, but may occasionally require extended hours, weekends, and on-call rotation.\nOccasionally: lifting, carrying, pushing, or pulling objects weighing 21-40 pounds.\nMust have:\nAssociate's degree with 2+ years of relevant experience, or a combination of education and relevant experience.\nProficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.\nExperience with mobile device operating systems, including iOS and Android.\nExperience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar.\nGood to have:\nCertifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices.\nDuties include:\nDeliver expert IT support to clients via multiple channels (in-person, phone, email and chats) ensuring prompt resolution and minimal downtime.\nTroubleshoot and resolve complex technical problems with Windows, Mac, networks, software, and hardware.\nUtilize logs and diagnostic tools to troubleshoot and identify root causes of technical issues, and capture trends to inform proactive support and improvement initiatives.\nCoordinate the delivery of peripherals and accessories to clients.\nRespond to and manage ticket updates through a service management tool (ServiceNow).\nPerform administrative tasks, such as attending meetings and completing specified duties.\nAnalyze and report on technical issues and trends, providing insights to improve service delivery and client experience.\nProactively identify opportunities to enhance client experience and create proposed solutions/recommendations to leadership.\nCollaborate with stakeholders and vendors on projects, testing new technologies and implementing solutions. Projects include, but not limited to:\nNetwork Upgrades: Assist with physical switch installs, cable management, and testing connectivity during infrastructure refreshes.\nDesk Moves: Handle the logistics of moving hardware, setting up workstations, and ensuring everything is plugged in and working on day one.\nTesting: Help the team test new software or hardware before we roll it out to the whole organization.\nStay up to date with IT standards, applying this knowledge to provide informed support and guidance.\nContribute to the development and maintenance of a knowledge base (internal wikis), including troubleshooting guides and FAQs, so the next person doesn't have to reinvent the wheel.\nRequirements:\nEducation & Experience: Associate degree with 2+ years of relevant experience, or a combination of education and relevant experience.\nCertifications and Licenses: Certifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices.\nProficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.\nExperience with mobile device operating systems, including iOS and Android.\nStrong research and analytical skills, with experience in troubleshooting and resolving complex technical issues.\nApply a deep understanding of IT architecture and security best practices to provide high-level technical consultation.\nExcellent problem-solving, communication, and customer care skills, with the ability to work independently and collaboratively as part of a team.\nAbility to work independently and collaboratively as part of a team\nExperience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar.\nAdminister and troubleshoot Mobile Device Management (MDM) solutions (Jamf, Intune) to ensure device compliance and automated software delivery.\nSupport and maintain enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health.\nManage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo.\nInterpersonal Skills: Collaborate effectively with colleagues, clients, and external organizations to achieve common goals.\nCulture of Safety: Demonstrate a commitment to personal responsibility and safety, communicate concerns, and promote safe behaviors based on training and lessons learned.\nPay: Up to $37.93 per hour\nWork Location: Hybrid remote in Stanford, CA 94305","datePosted":"2026-07-16T17:09:42.724Z","dateModified":"2026-07-16T17:09:42.724Z","hiringOrganization":{"@type":"Organization","name":"Planet Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Stanford","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0db7754e3d7c40c6d4aedbfd"},"url":"https://jobsearcher.com/jobs/0db7754e3d7c40c6d4aedbfd"}}