GAMES FLOOR SUPERVISOR

General Summary of Job Duties: The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department. Principle Responsibilities and Duties:Maintaining a high quality of guest service. Always exhibiting a positive and professional attitude with team members and guestsProtecting the assets of the company to ensure maximum profitability.Enforcing all table game policies and procedures while ensuring excellent guest service.Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.Verifying all bankrolls from previous shifts to ensure accuracy.Monitoring games and maintaining appropriate game pace.Providing excellent customer service by answering questions, resolving disputes and filling requests.Assisting in training and evaluating subordinate team members in a fair and equitable manner.Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.Operating all games in accordance with gaming laws and company policies.Verifying the accuracy of documents signed and ensuring procedures are accurately followed.Communicating pertinent information to management in a timely and responsible manner.Maintaining proper bankroll levels to accommodate existing or anticipated play.Notifying management immediately of any unusual activity of play.Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.Performing all duties as deemed necessary for the success of the department.Check for proper identification of a guest appearing to be under the age of 35 years old.Other duties as assigned. General Job Responsibilities and Duties:Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards. Maintain an open line of communication with Managers.Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance on all scheduled shifts is considered an essential function of the job.Arriving on time for all scheduled shifts is considered an essential function of the job.Other duties as assigned. To perform the job successfully, an individual should demonstrate the following Silverton Values:Character: Always do the right thing and treat everyone with dignity and respect.Collaboration: Celebrate Diverse ideas, thought and talents. Care: Be KIND to yourself and each other.Fun: Our guests are here to have FUN, so we should have FUN, too!Excellence: Be Amazing! Skills, Education & Other Requirements:Must be able to perform simple mathMust have knowledge of all games supervised Required Work Cards:Identification that establishes identityIdentification that establishes the right to work in the United StatesGaming CardTam Card Machinery, Work Equipment, Programs, Software, Hardware Used:Must be able to learn or have working knowledge of CMSMust be able to learn or have working knowledge of PitBossMust be able to learn or have working knowledge of Super-PlayMateMust be able to learn or have working knowledge of New Wave Physical Requirements of Job:Rarely - the activity is performed from 1% - 25% of the duration of the shift.Occasionally - the activity is performed from 26% - 50% of the duration of the shift.Frequently - the activity is performed from 51% - 75% of the duration of the shift.Continuously - the activity is performed from 76% - 100% of the duration of the shift.Not Applicable (N/A) - this activity is not performed during the performance of this job.