{"schemaVersion":"jobsearcher.job.v1","id":"0da246d9aa3cfaf343dfdba1","url":"https://jobsearcher.com/jobs/0da246d9aa3cfaf343dfdba1","canonicalUrl":"https://jobsearcher.com/jobs/0da246d9aa3cfaf343dfdba1","title":"Project Manager","description":"Job Summary:Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.\r\nJob Description:Project ManagerOverviewIndependently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.\r\nReports to Director, Professional Services and Support.\r\nPrimary ResponsibilitiesProject DeliveryPlan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.\r\nExecute customer implementations following the Sansio implementation processes and best practice guidelines.\r\nDeliver end-user and admin training, remotely and on-site.\r\nAssess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.\r\nIdentify scope changes and manage customer expectations, escalating to PS leadership when needed.\r\nUse AI tools to streamline project delivery and training content.\r\nCustomer & ProductBuild and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings.\r\nShare lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.\r\nIdentify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.\r\nSupport presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.\r\nSupport & CoverageAs needed, act as backup to other PS&S team members, including possible periodic on-call rotation.\r\nAs needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.\r\nOther duties as assigned.\r\nSuccess MeasuresUtilization against target.\r\nCustomer satisfaction (CSAT) survey results.\r\nProject hours/budget variance (actual vs. estimated).\r\nOn-time go-live rate for assigned projects.\r\nWorking ConditionsRemote position (US).\r\nTravel to customer sites and corporate meetings as required (expected 10%–20%).\r\nSupport customers across US time zones; occasional early mornings or evenings for go-lives.\r\nRequired Qualifications3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.\r\nProven ability to manage project scope, risks, and budgets.\r\nExperience delivering software training or presenting to customer groups.\r\nTrack record of managing deadlines and follow-through across competing priorities.\r\nDemonstrated customer service or customer relationship management skills.\r\nWorking knowledge of project management and CRM tools.\r\nWorking knowledge of SaaS/web-based applications and system integrations and data exchange.\r\nAbility to independently solve complex problems following established policies and procedures.\r\nExcellent communication skills (written and verbal).\r\nSelf-motivated, organized, and able to work independently in a remote environment.\r\nPreferred QualificationsField or clinical background (EMT, Paramedic, Firefighter, or clinician).\r\nProject management certification (PMP, CAPM) or Agile/Scrum training.\r\nFamiliarity with NEMSIS and state EMS reporting requirements.\r\nHealthcareIT or HIPAA-regulated data experience.\r\nEducationBachelor’s degree, or an equivalent combination of education and relevant experience.\r\nWorker Type:Regular\r\nNumber of Openings Available:1#J-18808-Ljbffr","company":"Sansio","rawCompany":"sansio","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-11-11T01:40:12.727Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"621910","title":"Ambulance Services","slug":"ambulance-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Project Manager","description":"Job Summary:Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.\r\nJob Description:Project ManagerOverviewIndependently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.\r\nReports to Director, Professional Services and Support.\r\nPrimary ResponsibilitiesProject DeliveryPlan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.\r\nExecute customer implementations following the Sansio implementation processes and best practice guidelines.\r\nDeliver end-user and admin training, remotely and on-site.\r\nAssess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.\r\nIdentify scope changes and manage customer expectations, escalating to PS leadership when needed.\r\nUse AI tools to streamline project delivery and training content.\r\nCustomer & ProductBuild and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings.\r\nShare lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.\r\nIdentify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.\r\nSupport presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.\r\nSupport & CoverageAs needed, act as backup to other PS&S team members, including possible periodic on-call rotation.\r\nAs needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.\r\nOther duties as assigned.\r\nSuccess MeasuresUtilization against target.\r\nCustomer satisfaction (CSAT) survey results.\r\nProject hours/budget variance (actual vs. estimated).\r\nOn-time go-live rate for assigned projects.\r\nWorking ConditionsRemote position (US).\r\nTravel to customer sites and corporate meetings as required (expected 10%–20%).\r\nSupport customers across US time zones; occasional early mornings or evenings for go-lives.\r\nRequired Qualifications3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.\r\nProven ability to manage project scope, risks, and budgets.\r\nExperience delivering software training or presenting to customer groups.\r\nTrack record of managing deadlines and follow-through across competing priorities.\r\nDemonstrated customer service or customer relationship management skills.\r\nWorking knowledge of project management and CRM tools.\r\nWorking knowledge of SaaS/web-based applications and system integrations and data exchange.\r\nAbility to independently solve complex problems following established policies and procedures.\r\nExcellent communication skills (written and verbal).\r\nSelf-motivated, organized, and able to work independently in a remote environment.\r\nPreferred QualificationsField or clinical background (EMT, Paramedic, Firefighter, or clinician).\r\nProject management certification (PMP, CAPM) or Agile/Scrum training.\r\nFamiliarity with NEMSIS and state EMS reporting requirements.\r\nHealthcareIT or HIPAA-regulated data experience.\r\nEducationBachelor’s degree, or an equivalent combination of education and relevant experience.\r\nWorker Type:Regular\r\nNumber of Openings Available:1#J-18808-Ljbffr","datePosted":"2026-11-11T01:40:12.727Z","dateModified":"2026-11-11T01:40:12.727Z","hiringOrganization":{"@type":"Organization","name":"Sansio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0da246d9aa3cfaf343dfdba1"},"url":"https://jobsearcher.com/jobs/0da246d9aa3cfaf343dfdba1"}}