Remote Tech Support Associate - Digital Solutions

Cengage Group is seeking a Technical Support Representative to provide support for customers using their digital solutions in an educational context. This role is primarily remote, requiring effective troubleshooting skills and strong knowledge of Microsoft systems. Responsibilities include assisting customers with technical issues, maintaining detailed records of interactions, and fostering a positive customer experience. This position offers benefits like vacation accrual, health coverage, and 401K with employer matching.J-18808-Ljbffr