Claims Intake Agent

Job DescriptionClaims Intake Agent supports the APEHS, Risk and Claims department by acting as a call center coordinator between store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents. Evaluating and triaging severity and providing proper notification for claim escalation, TPA and carrier notifications. This position will be responsible for coordinating and supervising the day-to-day claim intake function based on field activity and call volume.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following along with other duties as assigned:Answers, triages and makes phone calls in a call center environmentEnters callers’ intake information by asking pre-determined triage and claim questions into information systemSupports and assists APEHS, Risk and Claims team in the intake and investigation of incidents as assignedReviews and disseminates email and claims related correspondence and shares with the appropriate areaAssists in capturing, organizing and preserving related materials and files Route and respond to inquiries, emails and mail for the Claims team as indicatedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Communicates effectively with internal store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents while providing a high degree of customer service.Ability to work under pressure in a fluid environmentAbility to multi-task in a fast-paced call center type of environmentDiscretion in handling and communicating sensitive informationAbility to work independently under tight time constraintsAbility to organize, monitor, and track numerous activities, events and projectsAbility to quickly solve problemsAbility to manage confidential information while using sound judgment and discretion.Strong oral/written communication and presentation skills; Bilingual Spanish is a plus but not requiredProficient in Microsoft Office (Excel, Word, Power Point), HR and EHS/Risk Information SystemsEDUCATION And/or EXPERIENCEHigh School Diploma requiredPrior Call Center Or Claims Intake Experience PreferredShift1st Shift: Monday - Friday (7:00AM - 4:00PM EST)CERTIFICATES LICENSES REGISTRATIONSNonePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical cubicle office setting. The noise level in the work environment is usually quiet to moderate.California Residents Click Below For Privacy Noticehttps://jobs.advanceautoparts.com/us/en/disclosuresWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.