{"schemaVersion":"jobsearcher.job.v1","id":"0d6ab2a7bbdadc344a8f1d02","url":"https://jobsearcher.com/jobs/0d6ab2a7bbdadc344a8f1d02","canonicalUrl":"https://jobsearcher.com/jobs/0d6ab2a7bbdadc344a8f1d02","title":"Systems Support Engineer","description":"Position DescriptionVentucom partners with mission-driven organizations to deliver best-in-class IT services. We provide infrastructure support and strategic guidance to nonprofits and grantmaking institutions, ensuring they have the tools and reliability they need to do their best work.We’re looking for an experienced and resourceful Systems Support Engineer to join our team. This is a great opportunity for someone with deep hands-on technical support experience who thrives in varied environments and wants to grow into more advanced infrastructure work over time.Office LocationOnsite - Rockville, MD and Washington D.C.Summary of Essential Job FunctionsAs a Systems Support Engineer, you'll work directly with clients to resolve issues, maintain infrastructure, and ensure uptime across hybrid environments. You’ll support desktops, servers, networks, cloud systems, and end-user technologies while collaborating with our engineers to deliver well-rounded IT solutions.Core ResponsibilitiesProvide technical support across Windows and macOS environments, both remotely and onsiteTroubleshoot hardware, software, network, and user issues across desktops, servers, and cloud servicesSupport cloud-based systems such as Office 365, Exchange Online, box.com, Slack, Zoom, and OktaAssist with patch management, backups, AV/EDR tools, and basic network troubleshootingMaintain accurate and organized documentation for client environmentsAssist in IT projects such as computer upgrades, MDM implementations, and operating system upgradesEscalate complex issues to senior engineers with clear documentation and diagnosticsQualifications3–5 years of experience in IT support or helpdesk roles, ideally in an MSP or multi-client setting Strong familiarity with Windows desktop/server, macOS, and Office 365Solid grasp of networking concepts (IP, DNS, DHCP, VLANs, basic firewalling) Experience supporting SaaS apps and remote work tools (Zoom, Office 365, G Suite, Slack, Okta, etc.)Understanding of cloud services like Azure or AWS a plus Exposure to scripting, RMM tools, or MDM platforms is helpfulAbility to troubleshoot methodically and communicate clearly with technical and non-technical usersStrong organizational and multitasking skillsMust have exceptional customer service skillsWhy Join Ventucom?Be part of a team that supports organizations doing meaningful, world-changing workCollaborate with passionate and skilled engineers who value technical excellence and creative problem-solvingEnjoy a culture of respect, flexibility, and growth, where work-life balance isn’t just a buzzwordMake a visible impact on client systems and internal capabilitiesAdditional InformationWe value growth potential as much as checklists. If you’re excited about this role but your experience doesn’t line up perfectly, we encourage you to apply. We welcome diverse backgrounds and perspectives.Ventucom is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or marital status. All candidates must be authorized to work in the U.S.","company":"Ventucom","rawCompany":"ventucom","city":"Derwood","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-05-24T15:09:04.514Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Support Engineer","description":"Position DescriptionVentucom partners with mission-driven organizations to deliver best-in-class IT services. We provide infrastructure support and strategic guidance to nonprofits and grantmaking institutions, ensuring they have the tools and reliability they need to do their best work.We’re looking for an experienced and resourceful Systems Support Engineer to join our team. This is a great opportunity for someone with deep hands-on technical support experience who thrives in varied environments and wants to grow into more advanced infrastructure work over time.Office LocationOnsite - Rockville, MD and Washington D.C.Summary of Essential Job FunctionsAs a Systems Support Engineer, you'll work directly with clients to resolve issues, maintain infrastructure, and ensure uptime across hybrid environments. You’ll support desktops, servers, networks, cloud systems, and end-user technologies while collaborating with our engineers to deliver well-rounded IT solutions.Core ResponsibilitiesProvide technical support across Windows and macOS environments, both remotely and onsiteTroubleshoot hardware, software, network, and user issues across desktops, servers, and cloud servicesSupport cloud-based systems such as Office 365, Exchange Online, box.com, Slack, Zoom, and OktaAssist with patch management, backups, AV/EDR tools, and basic network troubleshootingMaintain accurate and organized documentation for client environmentsAssist in IT projects such as computer upgrades, MDM implementations, and operating system upgradesEscalate complex issues to senior engineers with clear documentation and diagnosticsQualifications3–5 years of experience in IT support or helpdesk roles, ideally in an MSP or multi-client setting Strong familiarity with Windows desktop/server, macOS, and Office 365Solid grasp of networking concepts (IP, DNS, DHCP, VLANs, basic firewalling) Experience supporting SaaS apps and remote work tools (Zoom, Office 365, G Suite, Slack, Okta, etc.)Understanding of cloud services like Azure or AWS a plus Exposure to scripting, RMM tools, or MDM platforms is helpfulAbility to troubleshoot methodically and communicate clearly with technical and non-technical usersStrong organizational and multitasking skillsMust have exceptional customer service skillsWhy Join Ventucom?Be part of a team that supports organizations doing meaningful, world-changing workCollaborate with passionate and skilled engineers who value technical excellence and creative problem-solvingEnjoy a culture of respect, flexibility, and growth, where work-life balance isn’t just a buzzwordMake a visible impact on client systems and internal capabilitiesAdditional InformationWe value growth potential as much as checklists. If you’re excited about this role but your experience doesn’t line up perfectly, we encourage you to apply. We welcome diverse backgrounds and perspectives.Ventucom is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or marital status. All candidates must be authorized to work in the U.S.","datePosted":"2026-05-24T15:09:04.514Z","dateModified":"2026-05-24T15:09:04.514Z","hiringOrganization":{"@type":"Organization","name":"Ventucom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Derwood","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0d6ab2a7bbdadc344a8f1d02"},"url":"https://jobsearcher.com/jobs/0d6ab2a7bbdadc344a8f1d02"}}