E-Commerce Manager

Position TitleE-Commerce ManagerEmployment Status & Work HoursLocation: Everett, WAFull-Time, Exempt, Monday to FridayPosition SummaryAre you an experienced E-Commerce professional who thrives in a fast-paced, collaborative environment? We are looking for a proactive and detail-oriented E-Commerce Operations Manager to lead daily E-Commerce operations, support team development, and drive cross-functional initiatives that enhance the customer experience.In this role, you will oversee order management workflows, coach and develop team members, coordinate projects across departments, and identify opportunities to improve efficiency and operational performance. The ideal candidate combines strong leadership skills with operational expertise, analytical thinking, and a passion for delivering exceptional customer experiences.Compensation & Benefits $100,000 to $110,000 (depending on level of experience) Comprehensive benefits include Medical, Dental and Vision Insurance Various voluntary insurance benefits including shortterm disability, life ad&d, critical illness, accident 401(k) Retirement Plan with employer match Eligible to participate in bonus program Paid Time Off: Accrue up to 15 days per year 7 paid holidays plus 1 Floating Holiday Opportunities for career advancementWhat You'll Do Manage daytoday ECommerce operations, including accurate and timely order entry, order processing, and workflow management. Monitor order flow and fulfillment processes to ensure operational efficiency and high levels of customer satisfaction. Lead, mentor, and develop the ECommerce team by setting clear expectations, tracking KPI performance metrics, and driving accountability. Conduct regular 1:1 meetings with supervisors and team members to provide coaching, feedback, and professional development support. Oversee onboarding and training for new employees, ensuring successful integration into systems, tools, and processes. Develop and maintain training materials, standard operating procedures (SOPs), and operational documentation. Collaborate crossfunctionally with Marketing, Sales, IT, Production, and Logistics teams to support company initiatives and project execution. Coordinate timelines, priorities, and communication for new ECommerce initiatives and operational projects. Identify and implement process improvements that streamline workflows and improve operational performance. Track and report key performance indicators, including order accuracy, fulfillment speed, and customer satisfaction metrics. Support the implementation, optimization, and troubleshooting of ECommerce platforms, integrations, and operational systems. Partner with Marketing to support digital campaigns, including email marketing, paid media, SEO, and social commerce initiatives. Collaborate with IT and development teams to prioritize website enhancements, bug fixes, and new feature implementations. Ensure a seamless endtoend customer journey from website navigation through checkout and postpurchase support. Escalate operational or systemrelated issues to leadership as needed. Required Qualifications Bachelor’s degree in Business, Marketing, Operations, or a related field, or equivalent professional experience. 3+ years of experience in ECommerce, operations leadership, order management, or a related field. Proven experience leading, mentoring, and developing teams in a professional environment. Experience working in a fastpaced, highgrowth ECommerce environment. Experience onboarding, coaching, and training employees. Handson experience with ECommerce platforms such as Shopify, WooCommerce, BigCommerce, or similar systems. Experience working with ERP systems, order entry systems, or ECommerce tools such as HubSpot, PrintIQ, or similar platforms. Strong analytical, organizational, and problemsolving skills. Excellent communication and collaboration skills with the ability to influence crossfunctional teams. Ability to manage multiple projects and priorities simultaneously. Proficiency with Google Suite and AI tools. Datadriven mindset with strong attention to detail. Preferred Qualifications Experience supporting digital marketing campaigns and ECommerce growth initiatives. Experience improving operational workflows and implementing process efficiencies. Familiarity with customer journey optimization and website enhancement projects. Travel Requirements Occasional local or overnight travel may be required for meetings, training, or company initiatives. Get to Know UsCome be a part of the #1 FASTSIGNS location globally, right here in Everett!Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team.We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of – Communication (the key to our success) Performance (help us grow as individuals and as an organization) Kindness (a place where everyone can thrive) as the foundation on which to build. Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.We’ve built something special; perhaps you can be part of it.The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.