Front Office Manager

The Sheraton Suites Worthington is seeking an experienced Front Office Manager who has a passion and dedication to guest service and team member recognition. Position Purpose: Oversee all Front Office Operations to ensure profitability, control costs and quality standards to provide total guest satisfaction. Responsibilities Include: Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information. Perform room inspections throughout guest floors. Assists in check in/ check out of guests or any related guest service activity. Perform other duties as requested. Job Skills: Excellent customer service and computer skills. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation. Ability to analyze complex statistical data and make judgments accordingly. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to resolve conflicts. Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred. Experience: Minimum of one year experience as Assistant and/or Guest Service/Front Office Manager . Job Type: Full-time Pay: $24.00 - $28.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Holidays Weekends as needed Experience: Hotel experience: 1 year (Preferred) Work Location: In person