{"schemaVersion":"jobsearcher.job.v1","id":"0d3a6d85b79da2298a376708","url":"https://jobsearcher.com/jobs/0d3a6d85b79da2298a376708","canonicalUrl":"https://jobsearcher.com/jobs/0d3a6d85b79da2298a376708","title":"IT Support Analyst","description":"Job Objective Support the computing needs of the company’s employees and contractors by providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals responsible for providing hardware, software, audio‑visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations.\nEssential Job Responsibilities Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email.\nConfigure new computers and upgrade existing computers.\nSupports audiovisual technology throughout the enterprise.\nProvide corporate executive support in a professional and expedient manner.\nProvide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools.\nInstalls new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff.\nAssists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level.\nPerform other support functions as directed by the Helpdesk Manager and other IT management.\nAnalyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc.\nUse of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution.\nMaintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.\nMaintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.\nContributes to team effort by accomplishing related results as needed.\nAdheres to the company’s values – integrity, ownership, urgency, alignment and innovation.\nSupports company vision and mission.\nAdheres to established work schedule, attendance standards and is punctual to work and meetings.\nOther Job Responsibilities Other duties as assigned by management.\nQualifications Minimum of three (3) years of hands‑on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support.\nSolid understanding of desktop computers, printers, audiovisual components, and general office applications.\nStrong interpersonal skills to effectively communicate with individuals at all levels of the company.\nExceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy.\nIn‑depth understanding of Windows desktop operating systems and utilities.\nBasic understanding of Windows server operating systems, administration and utilities.\nAbility to establish priorities, meet deadlines, and concentrate on detailed information in a fast‑paced demanding work environment.\nAbility to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.\nAbility to complete multiple, diverse tasks of differing priorities.\nProficiency in the use and application of the following software: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel).\nHigh degree of competency in troubleshooting smartphones/mobiles, tablet devices, as well as various smartphone devices.\nPreferred Qualifications Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc.\nEducation Requirements Required: High school diploma or GED equivalent.\nPreferred: Bachelor’s Degree from an accredited four‑year university or college with a degree in information technology, management information services, computer science, or a closely related field.\nEqual Employment Opportunity Statement Hilcorp Energy is an affirmative action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.#J-18808-Ljbffr","company":"Hilcorp","rawCompany":"hilcorp","city":"Somerville","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-06-21T05:09:29.700Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"213112","title":"Support Activities for Oil and Gas Operations","slug":"support-activities-for-oil-and-gas-operations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst","description":"Job Objective Support the computing needs of the company’s employees and contractors by providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals responsible for providing hardware, software, audio‑visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations.\nEssential Job Responsibilities Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email.\nConfigure new computers and upgrade existing computers.\nSupports audiovisual technology throughout the enterprise.\nProvide corporate executive support in a professional and expedient manner.\nProvide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools.\nInstalls new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff.\nAssists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level.\nPerform other support functions as directed by the Helpdesk Manager and other IT management.\nAnalyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc.\nUse of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution.\nMaintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.\nMaintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.\nContributes to team effort by accomplishing related results as needed.\nAdheres to the company’s values – integrity, ownership, urgency, alignment and innovation.\nSupports company vision and mission.\nAdheres to established work schedule, attendance standards and is punctual to work and meetings.\nOther Job Responsibilities Other duties as assigned by management.\nQualifications Minimum of three (3) years of hands‑on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support.\nSolid understanding of desktop computers, printers, audiovisual components, and general office applications.\nStrong interpersonal skills to effectively communicate with individuals at all levels of the company.\nExceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy.\nIn‑depth understanding of Windows desktop operating systems and utilities.\nBasic understanding of Windows server operating systems, administration and utilities.\nAbility to establish priorities, meet deadlines, and concentrate on detailed information in a fast‑paced demanding work environment.\nAbility to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.\nAbility to complete multiple, diverse tasks of differing priorities.\nProficiency in the use and application of the following software: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel).\nHigh degree of competency in troubleshooting smartphones/mobiles, tablet devices, as well as various smartphone devices.\nPreferred Qualifications Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc.\nEducation Requirements Required: High school diploma or GED equivalent.\nPreferred: Bachelor’s Degree from an accredited four‑year university or college with a degree in information technology, management information services, computer science, or a closely related field.\nEqual Employment Opportunity Statement Hilcorp Energy is an affirmative action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.#J-18808-Ljbffr","datePosted":"2026-06-21T05:09:29.700Z","dateModified":"2026-06-21T05:09:29.700Z","hiringOrganization":{"@type":"Organization","name":"Hilcorp","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0d3a6d85b79da2298a376708"},"url":"https://jobsearcher.com/jobs/0d3a6d85b79da2298a376708"}}