{"schemaVersion":"jobsearcher.job.v1","id":"0d311b68b6028ce00a75ea2e","url":"https://jobsearcher.com/jobs/0d311b68b6028ce00a75ea2e","canonicalUrl":"https://jobsearcher.com/jobs/0d311b68b6028ce00a75ea2e","title":"Program Aide","description":"ABOUT LIFEMOVES\nLifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.\nPOSITION PURPOSE\nLifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.\nThe Palo Alto Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.\nThis role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.\nThe Program Aide (PA) supports a smooth and welcoming entry process for new clients by coordinating and leading welcomes with care, professionalism, and consistency. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team. Additionally, the role supports program operations by helping with administrative tasks, such as ordering supplies, organizing materials, and assisting with office duties to keep daily activities running smoothly.\nESSENTIAL JOB RESPONSIBILITIES\nProvide calm and supportive crisis response, connecting clients to appropriate resources as needed.\n\nSupport daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.\n\nMonitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment.\n\nReport maintenance or pest issues promptly and assist with pest control by preparing spaces and maintaining cleanliness.\n\nManage facility meals, supplies, and donations, ensuring proper inventory and organized storage.\n\nSupport team collaboration by creating reports, updating shift logs, and participating in meetings.\n\nMaintain high ethical standards, including confidentiality, professional boundaries, and fostering a supportive environment.\n\nFully participate in all required trainings, completing them by deadlines, engaging actively, and applying learning to daily work.\n\nComplete first 90-day trainings including CPR, Mental Health First Aid (MHFA), Nonviolent Crisis Intervention, HMIS, and internal database systems.\n\nComplete additional required online trainings through Relias on trauma-informed care, homelessness, mental health, substance use, crisis intervention, professional boundaries, LGBTQ+ affirming services, privacy/confidentiality, and abuse prevention/reporting.\n\nAttend continuing education opportunities to grow expertise and uphold agency standards.\n\nPerform other duties as assigned to support program, department, and organizational needs.\n\nCoordinate, conduct, and train staff on client referrals, welcomes, move-ins, transitions, and move-outs, ensuring positive client experiences and accurate documentation.\n\nTake initiative to observe site operations, provide timely updates, and communicate effectively with the team, especially when supervisors are off-site.\n\nShift: Sun - Monday to Friday (swing shift) 3.30PM - 12.30AM\nEducational Requirements:\nAssociate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.\nTechnology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.\nService Level Qualifications:\nCare, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.\nEmotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation kills.\nDocumentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive.\nCare Level Qualifications:\nAdvocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.\nResource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.\nResearch Skills: Uses strong analytical skills to research, track, and resolve client needs.\nPartnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.\nGroup Facilitation Skills: Confident leading group discussions or workshops that promote learning, collaboration, and empowerment.\nSpecific Knowledge: Specialized demonstrated knowledge in Employment Resources.\nCOMPETENCIES\nJob Knowledge: Understands job duties and performs tasks with accuracy.\nCommitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.\nPerformance Improvement: Sets performance goals, establishes the approach, creates a learning environment.\nTime Management and Reliability: Manages workload effectively and meets deadlines.\nProactive Collaboration: Actively seeks opportunities to partner with colleagues across teams andfunctions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.\nSUPERVISORY RESPONSIBILITIES\nN/A\nTRAVEL REQUIREMENTS\nThis role may include small amounts of travel to trainings and admin events\nPHYSICAL DEMANDS\nThe physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.\nCOMPENSATION AND BENEFITS\nThis rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.\nLifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.\nThis job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.\nIf you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.","company":"Lifemoves","rawCompany":"lifemoves","city":"Santa Clara","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:28:52.319Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"31-1133.00","title":"Psychiatric Aides","slug":"psychiatric-aides"},{"code":"31-1122.00","title":"Personal Care Aides","slug":"personal-care-aides"}],"industries":[{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Aide","description":"ABOUT LIFEMOVES\nLifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.\nPOSITION PURPOSE\nLifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.\nThe Palo Alto Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.\nThis role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.\nThe Program Aide (PA) supports a smooth and welcoming entry process for new clients by coordinating and leading welcomes with care, professionalism, and consistency. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team. Additionally, the role supports program operations by helping with administrative tasks, such as ordering supplies, organizing materials, and assisting with office duties to keep daily activities running smoothly.\nESSENTIAL JOB RESPONSIBILITIES\nProvide calm and supportive crisis response, connecting clients to appropriate resources as needed.\n\nSupport daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.\n\nMonitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment.\n\nReport maintenance or pest issues promptly and assist with pest control by preparing spaces and maintaining cleanliness.\n\nManage facility meals, supplies, and donations, ensuring proper inventory and organized storage.\n\nSupport team collaboration by creating reports, updating shift logs, and participating in meetings.\n\nMaintain high ethical standards, including confidentiality, professional boundaries, and fostering a supportive environment.\n\nFully participate in all required trainings, completing them by deadlines, engaging actively, and applying learning to daily work.\n\nComplete first 90-day trainings including CPR, Mental Health First Aid (MHFA), Nonviolent Crisis Intervention, HMIS, and internal database systems.\n\nComplete additional required online trainings through Relias on trauma-informed care, homelessness, mental health, substance use, crisis intervention, professional boundaries, LGBTQ+ affirming services, privacy/confidentiality, and abuse prevention/reporting.\n\nAttend continuing education opportunities to grow expertise and uphold agency standards.\n\nPerform other duties as assigned to support program, department, and organizational needs.\n\nCoordinate, conduct, and train staff on client referrals, welcomes, move-ins, transitions, and move-outs, ensuring positive client experiences and accurate documentation.\n\nTake initiative to observe site operations, provide timely updates, and communicate effectively with the team, especially when supervisors are off-site.\n\nShift: Sun - Monday to Friday (swing shift) 3.30PM - 12.30AM\nEducational Requirements:\nAssociate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.\nTechnology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.\nService Level Qualifications:\nCare, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.\nEmotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation kills.\nDocumentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive.\nCare Level Qualifications:\nAdvocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.\nResource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.\nResearch Skills: Uses strong analytical skills to research, track, and resolve client needs.\nPartnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.\nGroup Facilitation Skills: Confident leading group discussions or workshops that promote learning, collaboration, and empowerment.\nSpecific Knowledge: Specialized demonstrated knowledge in Employment Resources.\nCOMPETENCIES\nJob Knowledge: Understands job duties and performs tasks with accuracy.\nCommitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.\nPerformance Improvement: Sets performance goals, establishes the approach, creates a learning environment.\nTime Management and Reliability: Manages workload effectively and meets deadlines.\nProactive Collaboration: Actively seeks opportunities to partner with colleagues across teams andfunctions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.\nSUPERVISORY RESPONSIBILITIES\nN/A\nTRAVEL REQUIREMENTS\nThis role may include small amounts of travel to trainings and admin events\nPHYSICAL DEMANDS\nThe physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.\nCOMPENSATION AND BENEFITS\nThis rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.\nLifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.\nThis job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.\nIf you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.","datePosted":"2026-04-14T10:28:52.319Z","dateModified":"2026-04-14T10:28:52.319Z","hiringOrganization":{"@type":"Organization","name":"Lifemoves","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Clara","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0d311b68b6028ce00a75ea2e"},"url":"https://jobsearcher.com/jobs/0d311b68b6028ce00a75ea2e"}}