VP of Operations, North Texas

Palm Primary Care ("Palm") is a physician-led primary care medical group with a growing presence across Florida and North Texas. Our model is centered on delivering high-quality, value-based care with a strong emphasis on patient outcomes, provider satisfaction, and operational excellence.As a group operating across Medicare Advantage, Medicaid, ACA, and commercial populations under both risk-based and fee-for-service contracts, we are focused on building a scalable, high-performing platform that aligns clinical quality, patient experience, and financial performance.Position OverviewThe VP of Operations, North Texas (the “VP”) serves as the clinic operations leader for performance of Palm’s Texas market primary care centers. Will be responsible for day-to-day activities with clinic administrative staff, clinic facility management, integration of clinics, and execution of market priorities at the direction of the Texas Market President.This role partners closely with the Texas Market President, the senior market medical leader, and corporate operations staff to drive execution, financial and operational performance, and ensure strong alignment between clinical and operational teams. Interaction with clinical team is critical and will require local travel between primary care centers.Key ResponsibilitiesOperations & Market PerformanceLead day-to-day operations across all Texas clinics, ensuring performance across access, productivity, staffing, and patient experienceProvide leadership, development and direct oversight to market staff and clinic teams, establishing clear expectations, accountability, and operating cadenceIdentify performance gaps and implement operational improvements to drive consistency, efficiency, and scalability across the marketFinancial Performance & Market P&LResponsible for operational drivers of North Texas financial performance, including revenue growth, cost management, and clinic-level profitabilityCreate actionable plans and hold teams accountable for executionMonitor performance trends and proactively identify opportunities to improve margins and efficiencyProvider Performance & EngagementPartner closely with the Market medical leader, to help drive provider outcomes across quality, productivity, and growthBuild strong, trust-based relationships with providers and clinic administrators, ensuring alignment between operational support and clinical expectationsActively address performance gaps and ensure providers are supported with appropriate staffing, workflows, and infrastructureRevenue Cycle & Operational AlignmentResponsible to work with Revenue Cycle leadership to ensure strong alignment between clinic operations and billing performanceDrive accountability and day-to-day oversight at the clinic level for front-end execution, documentation quality, and charge captureDevelop initiatives that improve cash flow, reduce denials, and strengthen overall revenue integrityMarket Growth, Business Development & IntegrationSupport execution of growth initiatives, including leading the integration of new clinics and providers into the North Texas market, working closely with corporate teams to ensure successful ramp and performanceCross-Functional LeadershipWork closely with Texas Market President to align local market operations with enterprise prioritiesPartner with Finance, Revenue Cycle, Clinical, HR, and other teams to ensure coordinated execution across the organizationKey Performance Indicators (KPIs)Operational: Access, productivity, staffing stability, patient experienceFinancial: Clinic-level profitability, cost management, contribution to market performanceClinical: Quality metrics, risk adjustment, value-based care outcomesProvider/Staff: Productivity, retention, engagement, performance improvementOrganizational StructureDirect ReportsDirectors of operations, administratorsKey PartnershipsTexas Market President, CEO, COOMarket medical leadershipCorporate compliance officerBusiness development, revenue cycle, managed care officerQualificationsBachelor’s degree in business, finance, or health administration8–12+ years of multi-site healthcare operations leadership, preferably in primary care settingProven ability to collaborate and build relationship with providers and clinic staffKnowledge of E/M coding, CPT/HCPCS, ICD-10, and Medicare risk adjustment preferredProven ability to create process standardization across multiple sites Strong leadership, analytical, and communication skillsWhy Join UsSenior leadership role in a high-growth Texas marketOpportunity to drive performance and scale a multi-site platformCollaborative, physician-led, mission-driven cultureCompetitive compensation with performance-based incentivesApplication InstructionsTo apply, please submit your resume and a short cover letter describing your experience in multi-site physician group operations.Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.Powered by JazzHRglh8l6Squn