Enterprise Technical Account Manager

W2 Position Role: Enterprise Technical Account ManagerWork Location: MOUNTAIN VIEW, CAJob Description:Pixel Enterprise Technical Account ManagerExcellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OSExperience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etcCandidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel's core hardware components such as custom chipsetExperienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilitiesAbility to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution.Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirementsPreferred qualifications:Certification of Android Enterprise certified Associate or HigherRetail, government and finance domain knowledge and experienceServices and Deliverables:ServiceCategory Services DeliverablesPixel EnterpriseTechnicalsupportAct as the Primary Interface to Pixel's large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate teamBug management, ensuring fixes are targeted at the appropriate projects andTimely handling of customer queriesMeet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolutionKey measurement is the efficacy in answering Enterprise customers technical queries that should optimize the cycle time as in point above that bugs are routed appropriately and followed up.Tracking and prioritization of bugs and the communication of bug status to stakeholdersEscalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organizationAbility to understand customers' new requirements related to Pixel or EnterpriseCarry out tasks that involve provisioning and flashing of devices, shipping, logisticsRegular customer meetings and updates to be shared with Google and customer leadsSummaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required)--Thanks & Regards,Vamshi KrishnaSenior Technical RecruiterKAAV Inc.3925 75th St, Suite 101 A, Aurora IL - 60504