New Patient and Surgical Coordinator

Full-time DescriptionWe are seeking a friendly and professional New Patient and Surgical Coordinator to join our outpatient clinic in Orchard Park, NY.Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.Comprehensive BenefitsMonday-Friday scheduleMedical, dental, and vision coverageEmployer funded Health Reimbursement Account (HRA)401(k) with company matchGenerous vacation and sick timeCompany-paid life insurance11 paid HolidaysAs the New Patient and Surgical Coordinator you will provide assistance to the physician and the patients, including scheduling office appointments for all providers, answering phones, preparing charts, and scanning documents into the EMR system. Responsible for coordinating the surgical schedule of all practice physicians, which includes scheduling in office and outpatient surgical appointments. Exhibits strong organizational skills and works collaboratively with physicians, clinical staff, hospitals, ambulatory surgical centers, and administration.ResponsibilitiesSchedule patients for in office and outpatient surgery as ordered by physicianMaintain physicians surgical schedule at hospital and/or outpatient surgical centers, utilizing block time appropriately Adhere to individual facility protocols for surgical scheduling and pre-op testingSchedule post op appointments as directed by physicianRetrieval of radiology reports, bloodwork, and clinical documentation from outside physicians as needed Ensure all appropriate documentation is sent to outpatient facilities prior to surgery, including booking forms, physician orders, pre-op testing, medical clearance, patient demographics and insurance information Ensuring office notes, radiology discs, and all other requested documents are obtained for physician review prior to coordinating surgery datesCoordinates with prior-auth team to verify insurance coverage for scheduled procedures and radiology examsRegister new patients obtaining demographics and insurance informationManage new patient scheduling, rescheduling, cancellations and no-show appointments appropriatelyCheck insurance eligibility and verification Ensure new patient paperwork is mailed prior to appointment and scanned in as receivedObtain outside records for all new patients from outside doctors/hospitals as necessaryMaintain confidentiality of all patient recordsAnswer the telephone in a competent and courteous way Verify accuracy of order and medical records Accurately and efficiently respond to triage/tasks received from providers, staff, and billing Assist Medical Records & Front Desk when neededAssists other departments with administrative duties as requestedAssists in training other staff members as requestedAttends meetings as required Performs other related duties as assigned Communication And Interpersonal SkillsActive Listening: Give patients your full attention, maintain eye contact, and demonstrate empathy to make them feel heard and understood. This helps build trust and rapport. Clear and Concise Communication: Avoid medical jargon and use plain language to explain procedures, instructions, and other relevant information. Use the "teach-back" method to ensure patients understand the information provided. Empathy and Compassion: Recognize and acknowledge patients' emotions and fears, creating a supportive environment where they feel valued. Non-Verbal Communication: Maintain a warm and approachable demeanor through body language, facial expressions, and gestures to put patients at ease. Respect and Cultural Competence: Treat all patients with respect, recognize and value cultural differences, and tailor communication style to meet the needs of diverse patient populationPatient support and engagementAddress Patient Inquiries and Concerns Promptly: Respond to questions, concerns, and complaints professionally and efficiently, directing them to the appropriate medical or administrative staff if needed. Provide Patient Education and Resources: Inform patients about clinic services, appointment instructions, medication guidelines, and community resources to promote their well-being. Utilize Patient Portals and Technology: Encourage patients to use online portals for appointment scheduling, viewing medical records, and communicating with the practice. RequirementsEDUCATION/ CERTIFICATION/ EXPERIENCEHigh School Diploma or G.E.D required One (1) year of full-time clerical health care experience is required Prior patient scheduling experience required.EMR experience required- Medent preferred.Customer service experience in an office, preferably with patientsSalary Description $20.00-$22.00/hour