Customer Service Advocate/ BDC - Genesis of Milford

Job Title: Customer Service Advocate Location: Milford, CT Company: Key Cars Auto Group / Genesis of Milford Job Summary: As an Customer Service Advocate / BDC Representative at Genesis of Milford, a Key Cars Auto Group company, you will play a crucial role in our growing team. We are seeking a dedicated individual with excellent communication skills and a positive attitude. Your primary responsibilities will involve engaging with clients, providing information about our products and services, and scheduling sales appointments. This position is based at Genesis of Milford's brand new location at 1052 Boston Post Rd, Milford CT 06460. Benefits: Top-rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Employee Pricing Program on New Hyundai vehicles and New Chevrolet vehicles Fun, energetic environment with lots of employee appreciation events Employee referral program And much more! Responsibilities: Answer customer calls and schedule sales appointments Respond promptly to inquiries via internet, phone, and live chat using email, scripts, and templates Provide customers with initial product information and direct them to the appropriate dealership resources Present initial financing options based on customer needs Follow up with leads that are not ready to make an appointment or who do not show up Actively participate in team and process development sessions, fostering positive relationships with teammates, sales teams, and dealership management Utilize CRM tracking system daily Qualifications: Previous customer service experience in at least one role Excellent team player with a collaborative attitude and a drive for improvement Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver's license About Us: Key Cars is one of the fastest-growing retail autmotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.