{"schemaVersion":"jobsearcher.job.v1","id":"0ccea33746de513eb6d82c2b","url":"https://jobsearcher.com/jobs/0ccea33746de513eb6d82c2b","canonicalUrl":"https://jobsearcher.com/jobs/0ccea33746de513eb6d82c2b","title":"Manager, Client Success (Remote - US)","description":"Why join Nextech?We are a leader in specialty healthcare technology solutions.We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.Job Summary: The Manager, Client Success is responsible for managing the team of Client Success Managers. Management includes overseeing and ensuring successful proactive outreaches, customer client business reviews, securing reference accounts, cross collaboration with support and product for NPS scores, maintaining the growth of the customer base, leads for sales, and overall meeting score card metrics within client success, as well as mentoring staff members, delegating responsibility and expecting accountability. There is a high degree of collaboration and negotiation required among internal departments to achieve successful outreach for a customer and maintain productive use of the software.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.Essential Functions:In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:Assign new customers according to specialty and skill setCoach and develop members of the Client Success teamProvide oversight to ensure that issues brought up from customers coming out of implementation and post go-live are driven to closure with support and product teamsServe as an escalation point for customers managed by client success managersEstablish and conduct periodic reviews, assessing presentation skills for quality assuranceCollaborate with sales and support peers to ensure the best practices are being adhered to customer journeyProvide guidance and assist as necessary on customer issuesProvide dashboard metrics to leadership on client success score card metricsMaintain slotting calendar to ensure capacity is properly balancedEnsure proactive outreaches are managed with successful outcomesDevelop metric requirements for monthly operational review on score card metrics within client successEnsure organizational readiness for the client success manager team with regard to new product featuresEstablish a structure to ensure that all customer interaction is appropriately documented, and SOPs are being adhered toMonitor the progress of all score card objectives and guide staff to adjust as necessary to ensure successful completionOnboarding & Offboarding (including recruiting, interviewing, hiring, onboarding, performance management, and termination)Carry out additional responsibilities as assigned based on business needMinimum Requirements:Minimum 5 years of customer success experienceDemonstrated ability to cultivate strong relationships & influence behaviorExcellent verbal and written communication skillsExcellent attention to details & time management skillsStrong critical thinking & problem-solving skillsStrong negotiation & collaboration skillsProficiency in Microsoft Office productsPreferred Qualifications: Minimum 2 years of leadership experienceProficiency with SalesforceBachelor’s degree preferredWorking Environment/Physical Demands100% RemoteLong-distance or air travel as needed Activities require a significant amount of work in front of a computer monitorTotal Rewards: Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way - Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and EntertainmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Nextech Systems","rawCompany":"nextech systems","isRemote":true,"isActive":false,"createdAt":"2026-07-11T12:26:25.230Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Client Success (Remote - US)","description":"Why join Nextech?We are a leader in specialty healthcare technology solutions.We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.Job Summary: The Manager, Client Success is responsible for managing the team of Client Success Managers. Management includes overseeing and ensuring successful proactive outreaches, customer client business reviews, securing reference accounts, cross collaboration with support and product for NPS scores, maintaining the growth of the customer base, leads for sales, and overall meeting score card metrics within client success, as well as mentoring staff members, delegating responsibility and expecting accountability. There is a high degree of collaboration and negotiation required among internal departments to achieve successful outreach for a customer and maintain productive use of the software.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.Essential Functions:In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:Assign new customers according to specialty and skill setCoach and develop members of the Client Success teamProvide oversight to ensure that issues brought up from customers coming out of implementation and post go-live are driven to closure with support and product teamsServe as an escalation point for customers managed by client success managersEstablish and conduct periodic reviews, assessing presentation skills for quality assuranceCollaborate with sales and support peers to ensure the best practices are being adhered to customer journeyProvide guidance and assist as necessary on customer issuesProvide dashboard metrics to leadership on client success score card metricsMaintain slotting calendar to ensure capacity is properly balancedEnsure proactive outreaches are managed with successful outcomesDevelop metric requirements for monthly operational review on score card metrics within client successEnsure organizational readiness for the client success manager team with regard to new product featuresEstablish a structure to ensure that all customer interaction is appropriately documented, and SOPs are being adhered toMonitor the progress of all score card objectives and guide staff to adjust as necessary to ensure successful completionOnboarding & Offboarding (including recruiting, interviewing, hiring, onboarding, performance management, and termination)Carry out additional responsibilities as assigned based on business needMinimum Requirements:Minimum 5 years of customer success experienceDemonstrated ability to cultivate strong relationships & influence behaviorExcellent verbal and written communication skillsExcellent attention to details & time management skillsStrong critical thinking & problem-solving skillsStrong negotiation & collaboration skillsProficiency in Microsoft Office productsPreferred Qualifications: Minimum 2 years of leadership experienceProficiency with SalesforceBachelor’s degree preferredWorking Environment/Physical Demands100% RemoteLong-distance or air travel as needed Activities require a significant amount of work in front of a computer monitorTotal Rewards: Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way - Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and EntertainmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. 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