Caregiver HR Manager (English/Chinese Bilingual)

COMPANY DEFINITIONABI HEALTHCARE is one of New York’s largest and fastest-growing home care providers, known for its deep community roots, exceptional service, and people-first culture. We help families each year access compassionate, high-quality care—right in the comfort of their homes.Our success is driven by a scrappy, mission-aligned team that believes in going the extra mile.We move fast, care deeply, and believe that every member of our team—caregivers, coordinators, and field staff alike—has the power to make a meaningful difference. If you're looking to grow your career in a place where culture matters, hustle is rewarded, and impact is real, we invite you to consider ABI.ROLE SUMMARYABI is looking for a sharp, organized, and people-first HR / Caregiver Onboarding Manager to help power the engine behind our care teams.In this role, you’ll own the caregiver onboarding experience from start to finish — making sure great caregivers join the team quickly, smoothly, and fully prepared to support our patients.You’ll keep onboarding moving fast, keep records clean and compliant, and work closely with Intake and Operations to remove friction across the system.This is a role for someone who loves building order, improving processes, and creating a great experience for the people who make our care possible.If you’re detail-oriented, proactive, and energized by fast-moving environments where your work directly impacts patient care and team growth, you’ll thrive here.WHAT YOU’LL NEED TO DOCaregiver Onboarding and HR OperationsManage the full caregiver onboarding process from application through activationSupport new caregivers through onboarding and answer questions about forms, requirements, and next stepsTrack onboarding progress to ensure caregivers are ready to start work quicklyIdentify and resolve onboarding bottlenecks to minimize ramp time and avoid delays in patient careDevelop deep familiarity with Medicaid eligibility rules, payer coding, and home care program requirements, and translate those rules into clear decisions about patient eligibility and next stepsCompliance DocumentationMaintain accurate caregiver files and ensure all required documents are complete and up to dateTrack health forms, credentials, and required annual trainingsSupport internal compliance audits and documentation reviewsEnsure employee records meet company standards and regulatory requirementCare Experience and SupportProvide clear explanations of onboarding procedures and documentation requirementsDeliver a supportive, professional onboarding experience for caregiversRespond quickly and professionally to caregiver and internal team questionsGather caregiver feedback and help improve onboarding and work experienceQUALIFICATIONS & EXPERIENCE4+ year experience in HR, onboarding, people operations, or home care operations2+ year experience overseeing a team, coaching, mentoring, team buildingExcellent customer service over the phone and in-personComfortable with autonomy and accountability in a fast-paced field environmentFluent in English and Mandarin or Cantonese requiredProficient in computer/PC skills (e.g., HHAx), Google Workspace, and ExcelBENEFITSCompany-sponsored medical plan for employees, 401(k) participation after 3 months of continuous service, learning development program, and employee assistance program. In addition to accrued vacation time and sick time, ABI recognizes 9 paid holidays.LOCATIONFlushing, New York (~30-45 minutes from Manhattan). This person will be in the office or out in the field 4 days a week.