Patient Advocate in skilled nursing facility

We are seeking a compassionate and organized Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in assessing patient needs, developing care plans, and coordinating services and resources for patients. You will work closely with doctors and other healthcare professionals to ensure high-quality patient care. !!! MUST HAVE EXPERIENCE IN SKILLED NURSING FACILITY !!! Duties of a Patient Advocate include the following but are not limited to: Serve as liaison between patients, families, hospital and medical staff. Advocate for Patient’s Rights Promote patient satisfaction. Serve as a resource by providing information for the patient regarding organizational services and resources. Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family. Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns. Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed. Maintain database tracking all complaints, grievances, compliments. Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization Facilitating resolution to expressed concerns, answering questions, and honoring requests or commendations. We are EOE Job Type: Full-time Pay: $23.00 - $26.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Medical Specialty: Geriatrics Schedule: 8 hour shift Experience: Patient advocate in skilled nursing facility: 1 year (Required) Work Location: In person