Service Delivery Manager

Driver Operations ManagerSafety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) to manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology come be part of the solution with us.Why work for Clean Harbors?Health and Safety is our #1 priority and we live it 3-6-5!Focus on maintaining sustainability and cleaning the EarthRecruiting Pay range; $75K with a 15% bonus opportunityComprehensive health benefits coverage after 30 days of full-time employment including 401K with Company matchOwn part of the company with our Employee Stock Purchase PlanOpportunities for growth and development for all the stages of your careerCompany paid training and tuition reimbursementResponsibilitiesEnsure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe mannerTrain, develop, and manage sales and service route driversManage flow of service requests to ensure customers are serviced in a timely and efficient mannerConduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the dayFulfill duties of route driver when s/he is absentProvide field coaching and sales training to route driversMeet with customers periodically to discuss needsIncrease sales portfolio by identifying opportunitiesSchedule services to prevent and resolve route issues and complaintsEnsure completion and organization of all mandated paperwork and files.Follow all local, state (provincial) and federal compliance regulations and rulesSafely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirementsSafely observe all corporate operating guidelines and proceduresObserve all company environmental health and safety operating guidelinesPerform other duties as assignedQualificationsClass B CDLObtain Hazmat and Tanker endorsements within 90 days of employmentLeadership experienceIntermediate computer skillsExcellent customer service skillsExcellent organization and attention to detailPerform physical functions per job requirementsSuccessfully complete a background check, drug test, and physical, by positionPreferred Qualifications:Previous route driver experiencePrevious dispatch/logistics experienceClean Harbors is an equal opportunity employer.Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.