{"schemaVersion":"jobsearcher.job.v1","id":"0b9162698ca202ec63d26692","url":"https://jobsearcher.com/jobs/0b9162698ca202ec63d26692","canonicalUrl":"https://jobsearcher.com/jobs/0b9162698ca202ec63d26692","title":"Technical Support Engineer (L2)","description":"Key ResponsibilitiesTroubleshoot and resolve issues across networking, routing, security, and application layers.Analyze logs, packet captures, and system behavior to determine root cause of complex technical issues.Work with Linux-based systems to investigate services, processes, and system performance.Reproduce customer issues in lab environments and collaborate with internal escalation and R&D teams when required.Maintain ownership of cases throughout the support lifecycle, including escalation and follow-up.Assist with managing customer expectations and ensuring timely, professional resolution.Support Managers and Account Teams during high-visibility or customer-impacting escalations.Contribute to internal documentation and knowledge sharing to improve troubleshooting efficiency.Continuously expand technical expertise across Check Point products and industry-standard technologies.Qualifications2–5 years of experience providing technical support or troubleshooting in an enterprise environment.Strong generalist knowledge of networking concepts, including TCP/IP, NAT, VLANs, and routing.Familiarity with routing protocols such as BGP, OSPF, and static routing.Working knowledge of VPN and tunnel-based connectivity (site-to-site and remote access).Solid understanding of Linux operating systems, including log analysis and command-line troubleshooting.Database knowledge (basic SQL concepts, queries, or troubleshooting) is a strong plus.Experience supporting customers via phone, web, or chat in a technical support role.Familiarity with ticketing systems such as Salesforce, Zendesk, Freshdesk, or similar platforms.Fast learner with a strong technical drive and interest in expanding skillsets.Comfortable working in a fast-paced, escalation-driven support environment.Hybrid Role: Mostly Remote but would need to accommodate up to 1-3 days in office (as needed)Shift: Day Shift – Hours: 8:00 AM to 5:00 PM.Must be eligible to work in the United States without sponsorship now or in the future.EOE M/F/Veterans/Persons with DisabilityJ-18808-Ljbffr","company":"Check Point Software","rawCompany":"check point software","city":"Irving","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-24T04:56:22.166Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (L2)","description":"Key ResponsibilitiesTroubleshoot and resolve issues across networking, routing, security, and application layers.Analyze logs, packet captures, and system behavior to determine root cause of complex technical issues.Work with Linux-based systems to investigate services, processes, and system performance.Reproduce customer issues in lab environments and collaborate with internal escalation and R&D teams when required.Maintain ownership of cases throughout the support lifecycle, including escalation and follow-up.Assist with managing customer expectations and ensuring timely, professional resolution.Support Managers and Account Teams during high-visibility or customer-impacting escalations.Contribute to internal documentation and knowledge sharing to improve troubleshooting efficiency.Continuously expand technical expertise across Check Point products and industry-standard technologies.Qualifications2–5 years of experience providing technical support or troubleshooting in an enterprise environment.Strong generalist knowledge of networking concepts, including TCP/IP, NAT, VLANs, and routing.Familiarity with routing protocols such as BGP, OSPF, and static routing.Working knowledge of VPN and tunnel-based connectivity (site-to-site and remote access).Solid understanding of Linux operating systems, including log analysis and command-line troubleshooting.Database knowledge (basic SQL concepts, queries, or troubleshooting) is a strong plus.Experience supporting customers via phone, web, or chat in a technical support role.Familiarity with ticketing systems such as Salesforce, Zendesk, Freshdesk, or similar platforms.Fast learner with a strong technical drive and interest in expanding skillsets.Comfortable working in a fast-paced, escalation-driven support environment.Hybrid Role: Mostly Remote but would need to accommodate up to 1-3 days in office (as needed)Shift: Day Shift – Hours: 8:00 AM to 5:00 PM.Must be eligible to work in the United States without sponsorship now or in the future.EOE M/F/Veterans/Persons with DisabilityJ-18808-Ljbffr","datePosted":"2026-04-24T04:56:22.166Z","dateModified":"2026-04-24T04:56:22.166Z","hiringOrganization":{"@type":"Organization","name":"Check Point Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irving","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b9162698ca202ec63d26692"},"url":"https://jobsearcher.com/jobs/0b9162698ca202ec63d26692"}}